Overview
Calmbox is a monthly subscription box service that brings stress relief and calm right to your doorstep. Each box is carefully put together with 6 to 8 items designed to help you relax and feel peaceful. You'll find things like calming music, meditation candles, organic snacks, stress relief lotions, and helpful guides to relaxation. They also offer soothing playlists and a therapist-inspired "Stress Relief Kit" to help you unwind. Subscriptions are available for 6 or 12 months, with free fast shipping included.
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The information was taken directly from Calmbox's official website, which clearly describes the services and products aimed at helping consumers reduce stress and find calm, using simple and accessible language.
How to Get a Calmbox Refund: Step by Step
If you purchased through thecalmbox.com:
- Check your subscription period: Confirm if you are within the current subscription period for which you want a refund; refunds only pertain to undelivered or unshipped boxes.
- Report issues within 14 days: If your shipment was damaged, missing, or lost, contact customer support within 14 days of the shipment date. Include a clear photo for damaged items.
- Contact customer support: Email help@thecalmbox.com with your order details, issue description, and photos if applicable.
- Request a refund: Clearly state you want a refund due to damaged, missing, or lost shipment where replacement is not feasible.
- Include key points in your message:
- Mention that the issue was reported within the required 14-day period.
- Emphasize your receipt of damaged or missing items, or non-receipt where applicable.
- Wait for approval: Refunds are approved based on investigation and circumstances, and if approved, will be issued to the original payment method.
Tips and Tricks for Getting a Calmbox Refund
- Contact support quickly after noticing the charge, ideally within 24-48 hours to increase chances of success.
- Be polite but firm in your language; emphasize that the charge was unexpected or unauthorized.
- Request a refund directly via email rather than web forms, as personalized communication tends to get better attention.
- Escalate persistently by replying to previous emails or asking to speak with a supervisor if initial requests are denied.
- Document everything including screenshots, email exchanges, and bank statements to support your claim.
- Timing matters: avoid weekends and holidays when reaching out since customer service responsiveness may drop.
- Use chargeback as a last resort if company remains uncooperative after exhausting direct communication attempts.
- Mentions of "unauthorized charge" or "fraud" in communication can sometimes prompt faster action but use these terms only if truly applicable.
- Check your subscription settings to ensure no accidental renewals happened and mention this in communications if relevant.
- Avoid aggressive language which may lead to customer service ignoring requests; aim for calm, clear, and concise messages instead.
- Some users found success by uninstalling the app immediately after the unexpected charge and then requesting refund, citing confusion.
- Follow up frequently but respectfully until you receive a response or resolution.
Why Do People Request Refunds from Calmbox
- Damaged items reported within 14 days of the original shipping date with a clear photo of the damage.
- Missing items reported within 14 days of the original shipping date.
- Entire shipment failing to arrive, reported promptly within 5 days of expected delivery and always within 14 days of shipment.
- Replacement not feasible due to items being out of stock.
- Shipment confirmed lost by the carrier.
- Refunds are issued only to the original payment method and based on customer support's decision considering reporting timelines and circumstances.
Calmbox Refund Script
Script
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Dear Calmbox Customer Support,
I hope this message finds you well. I am writing to request a refund due to an accidental charge that occurred on my account. I was surprised to see a charge that I did not authorize and would like to resolve this issue promptly.
Please let me know the necessary steps I need to take to process this refund. I appreciate your assistance in this matter and look forward to your prompt response.
Thank you very much!
Best regards,
Calmbox Refund Policy
The Calmbox generally does not allow returns for subscription boxes in good condition, but they address issues related to damaged or missing items. Customers must report such issues to customer support within 14 days of the shipping date to qualify for a replacement or a refund if a replacement is not feasible.
The Easiest Way to Get a Calmbox Refund
If you’re frustrated trying to get a refund from Calmbox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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