Many users only consider their billing when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process for CalmCare, explaining how their refunds work, who is eligible, and the straightforward steps to request your money back efficiently. Our goal is to ensure you feel supported and informed throughout this process.
What You Should Prepare Before Applying For Refund
Your CalmCare Account Information: Access your account details, including your registered email and password.
Transaction ID: Find the specific transaction ID associated with the purchase you want to refund, which can be located in your order confirmation email or in your account order history.
Purchase Date: Note the date of your purchase, as it may be required for the refund request.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund to streamline the process.
Correspondence Records: Gather any email communications or chat logs with CalmCare customer support regarding your issue or refund request.
Payment Method Details: Have information ready about your original payment method, including the last four digits of the card used or the PayPal email, if applicable.
Subscription Information (if applicable): If you are requesting a refund for a subscription, include the type of subscription and its renewal date.
Proof of Purchase: Keep a copy of your receipt or invoice from CalmCare as evidence of your transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CalmCare
At CalmCare, we strive to provide our users with a smooth and supportive experience while utilizing our mental wellness services. Understanding your eligibility for refunds is essential for effectively managing your CalmCare subscription or service usage. Refund eligibility typically depends on several factors, including your account status, the nature of your subscription, and specific scenarios that may arise during your usage.
Free Trial Periods: If you are within the specified free trial period and decide that the service does not meet your needs, you may qualify for a refund of any initial payment made upon trial conversion.
Subscription Changes: If you change your subscription plan and the new plan inadvertently results in charges, you might be eligible for a refund based on your previous subscription terms.
Account Downtime: In the event of unexpected service downtime that significantly affects your ability to use the app, you could qualify for compensation in the form of a refund for the period of unavailability.
Non-usage Situations: In circumstances where a user has not utilized the service for an extended period, a request for a refund might be eligible for consideration, particularly if there were issues accessing the service.
Service Discrepancies: If there are discrepancies in billing or services rendered compared to what was originally offered, users may inquire about the potential for a refund based on those scenarios.
For any questions regarding your specific situation and refund eligibility, we recommend reaching out to our customer support team for assistance. They will provide detailed guidance related to your account and subscription status.
Step-by-Step Process to Request Your CalmCare Refund Like a Pro
If you purchased through CalmCare.com:
Visit the CalmCare.com website and log into your account.
Navigate to the Account Settings section.
Select Billing or Payment History.
Locate the transaction you wish to refund.
Click on Request Refund or Report an Issue next to the transaction.
Provide details, such as:
"The subscription renewed unexpectedly."
"I have not used this account recently."
"I am requesting a refund due to unforeseen circumstances."
Submit your request and await confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your CalmCare subscription.
Look for an option labeled Report a Problem or Cancel Subscription.
If available, click on Report a Problem.
Select the issue type and provide messages like:
"Not using the service, request a refund for the last charge."
"Subscription auto-renewed without my knowledge."
Complete the submission and wait for Apple's response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions and find your CalmCare subscription.
Click on Cancel Subscription if not already canceled.
Go back to Payments & Subscriptions and tap on Order History.
Find the order and click on it to see details.
Choose Request a Refund or Report an Issue.
Use phrases like:
"I didn’t intend to renew, need a refund for this charge."
"I didn’t use the account this billing cycle."
Submit your issue and check your email for responses.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Your Subscriptions.
Find the CalmCare subscription.
Click on Cancel Subscription if necessary.
Visit the support page and find the option for Billing Queries or Help Center.
Use the chat support option or email to start a refund request with messages like:
"The subscription renewed without any notification."
"I was not using the service, and I didn’t find value in it."
Follow their instructions to finalize your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
I have attached the necessary documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
You will receive a notification once your request is reviewed.
Processing
Your refund is currently being processed by our team.
It typically takes 3-5 business days to finalize your refund.
Refunded
The refund has been successfully issued to your payment method.
You should see the funds in your account within 3-10 business days.
Partially Refunded
Only a portion of the total refund has been processed.
The remaining amount is still being processed or is not eligible for a refund.
Completed
The refund process is fully completed.
You can view the refund details in your transaction history.
Canceled
The refund request has been canceled, either by you or our team.
If you believe this was a mistake, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Real User Scenarios: When and How Refunds Were Successfully Claimed These scenarios illustrate common situations where users of CalmCare successfully navigated the refund process, ensuring they received the support they needed.
Subscription Adjustment: A user decided to switch from a monthly to an annual subscription for CalmCare but accidentally renewed their monthly plan for the next month. After realizing the mistake, they reached out to customer support and provided details about their account. CalmCare promptly issued a refund for the extra month, allowing the user to enjoy the benefits of the annual plan without incurring additional costs.
Service Interruption: A subscriber experienced intermittent service issues during a crucial meditation session due to technical difficulties on CalmCare’s platform. After reporting the issue, the user received a prompt response from the support team, who acknowledged the disruption. As a gesture of goodwill, CalmCare issued a credit to the user’s account, compensating for the inconvenience experienced.
Account Management Inquiry: A user contacted CalmCare regarding unexpected changes in their billing cycle after switching plans. Upon reviewing the account details, the customer service team clarified the adjustments and offered a prorated refund for the unused portion of the previous plan, helping the user feel at ease with their subscription.
Trial Period Cancellation: A user signed up for a free trial but found that the offered features did not meet their expectations within the trial period. After canceling their trial before it ended, they contacted CalmCare for clarification on billing for potential forgotten charges. The support team confirmed no charges would apply and reaffirmed the cancellation, providing reassurance to the user.
The Easiest Way to Get a CalmCare Refund
If you're frustrated trying to get a refund from CalmCare—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CalmCare is a straightforward process that keeps you informed every step of the way. To ensure you get the most accurate and timely updates regarding your refund, follow these tips:
Check Your Email: CalmCare sends out email notifications at key points in the refund process. Look for emails with the subject line "Refund Status Update" to stay informed about your refund approval and processing stages.
Use the CalmCare Mobile App: If you have the CalmCare app, navigate to the "Orders" section where you can view real-time updates on your refund status, including any relevant messages or notifications directly from our support team.
Access Your Account Dashboard: Log into your CalmCare account and visit the "Order History" section. Here, you will find detailed information on each purchase and any associated refund requests, along with their current statuses.
Review the Billing Section: Under the "Billing" section of your account settings, you can monitor the status of your refunds along with transaction histories, ensuring you have a full view of your financial interactions with CalmCare.
Stay Informed on Refund Timeline: CalmCare provides estimated timelines for refunds in notification emails and within your account dashboard. Typically, refunds take 5-10 business days to process, and you will be notified when your refund has been successfully issued.
Contact Customer Support: If you have any concerns or do not see your refund status updated, reach out to CalmCare's customer support through the app or website. Our team is always ready to assist you with specific queries regarding your refund.
FAQ
If you accidentally forgot to cancel your CalmCare subscription before the renewal date, unfortunately, we are unable to process refunds for the recent charge. We recommend reviewing your account settings and cancellation policies for future reference to help manage your subscription more effectively.
Refunds from CalmCare are typically processed within 5 to 10 business days, depending on your bank's policies. Once processed, the time it takes for the funds to reflect in your account may vary. We appreciate your patience during this period.
If you see a charge but do not have an active subscription, please check your email for any subscription confirmation or account activity. You can also log into your CalmCare account to review your subscription status. If you need further assistance, please contact our support team for clarification.
If you're unable to obtain a refund directly from CalmCare, consider reaching out to their customer service team again for further assistance. Additionally, you may escalate your request within CalmCare's support system if you feel that would be beneficial. Reviewing your account details and ensuring all information is accurate can also help facilitate the process.
If CalmCare has declined to issue a refund, consider reviewing their refund policy for specific guidelines regarding your situation. You could also reach out to their support team again for further clarification or assistance. Additionally, ensuring your account details are correct may help in addressing any possible misunderstandings.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)