How to Get a Camp Victory Refund

• Order confirmation email: Have your original purchase confirmation email at hand to reference your order details.
• Transaction ID: Locate the unique transaction ID associated with your purchase for quick identification.
• Account information: Ensure you are logged into your Camp Victory account to access relevant order history and details.
• Reason for refund: Prepare a clear explanation of why you are requesting the refund, whether it’s due to service dissatisfaction or other specific reasons.
• Documentation or proof: Gather any relevant documentation that supports your refund request, such as screenshots, service logs, or communication records with Camp Victory.
• Refund policy reference: Review Camp Victory’s refund policy to ensure you meet the criteria for a refund.
• Payment method details: Have information ready regarding the payment method used for your purchase to facilitate the refund process.
• Contact information: Make sure you have updated contact information available in case Camp Victory needs to follow up on your request.

*Working days are Monday to Friday, and don't include public holidays.

At Camp Victory, we understand that your circumstances may change, and there are specific situations where you might be eligible for a refund. Our services focus primarily on providing a welcoming space for various events, retreats, and programs. In light of this, it's important to be aware of the conditions under which refunds may apply to enhance your experience with us.

Here are some circumstances related to your account and services that might qualify for a refund:

• Cancellation of Events: If an event you registered for has been canceled by Camp Victory due to unforeseen circumstances, you may be eligible for a full refund of the registration fee.
• Scheduling Conflicts: If you experience a scheduling conflict that prevents you from attending a paid program, and you provide notice within the designated timeframe, you may qualify for a partial refund based on our cancellation policy.
• Service Quality Concerns: If you believe the service provided during your event did not meet the standards outlined in our communications, you might be eligible for a partial refund after submitting your concerns through our feedback process.
• Membership Changes: If you hold a membership with us and need to modify your plan due to life changes, we offer options that may result in a pro-rated refund of any excess fees paid, depending on the timing of your request.
• Merchandise Returns: If you purchased merchandise from Camp Victory and it arrives damaged or defective, you may qualify for a refund according to our merchandise return policy, provided you follow the return instructions.

Please note that all refund requests are subject to review and must adhere to our policies. We encourage you to reach out to our support team for assistance in navigating your specific situation.

At Camp Victory, users experience various scenarios that may lead to refund requests. Here are a few realistic situations where refunds were successfully claimed:

• Accidental Renewal: A user realized they unintentionally renewed their subscription while trying to adjust their account settings. After reaching out to customer support, they received a refund for the recent charge, as their account history indicated they had canceled in time.
• Service Interruption: During a planned activity, a user faced connectivity issues that prevented them from fully participating. After reporting the issue, the Camp Victory team issued a refund for the day’s fees as a gesture of goodwill, acknowledging the inconvenience caused.
• Plan Change Misunderstanding: A user intended to switch to a more basic plan but accidentally remained on a higher tier. Once they explained the misunderstanding to support, they were assisted and received a refund for the difference in charges from the previous month.
• Billing Error: A user identified a discrepancy in their billing statement and contacted support for clarification. Upon review, Camp Victory confirmed an error was made, and a refund was promptly processed to rectify the situation.

At Camp Victory, we strive to keep you informed about your refund status. Here’s how to track your refund efficiently:

• Email Notifications: Look out for confirmation emails from Camp Victory regarding your refund request. These emails will provide updates on the approval status and estimated timelines for when you can expect your refund.
• In-App Notifications: If you're using the Camp Victory mobile app, enable notifications in your settings. You'll receive real-time updates directly in the app as your refund progresses.
• Account Dashboard: Log into your Camp Victory account and navigate to the Order History section. Here, you can view all your transactions, including details on pending and completed refunds.
• Billing Section: Check the Billing area of your account for any updates on refund statuses. This section will provide you with specific information regarding the amounts refunded and any applicable fees.
• Refund Progress Updates: As your refund is processed, you’ll receive updates that include the current status (e.g., “Processing,” “Completed”) and any notes from our team, which can be found in both your email and account notifications.
• Contact Support: If you need further assistance, reach out to Camp Victory's customer support through the Help Center. Provide your order number for faster assistance regarding your refund query.