How to Get a Campfire Circle Refund

• Order Confirmation Number: Have your unique order confirmation number ready, which you received via email after your purchase.
• Transaction ID: Gather the transaction ID from your payment method (credit card, PayPal, etc.) for reference.
• Proof of Purchase: Include any receipts or purchase records that detail the service or product you bought from Campfire Circle.
• Account Information: Ensure you have your Campfire Circle account email and password available to log in and access your order history if needed.
• Refund Policy Acknowledgment: Familiarize yourself with Campfire Circle’s refund policy to understand the grounds on which a refund can be requested.
• Detailed Explanation: Prepare a clear and concise description of the reason for your refund request to facilitate the process.
• Previous Correspondence: If applicable, gather any earlier emails or messages exchanged with Campfire Circle regarding your order or refund inquiry.

*Working days are Monday to Friday, and don't include public holidays.

At Campfire Circle, we strive to ensure that our users have a clear understanding of their rights concerning refunds. We offer various services, including outdoor adventure programs and camp experiences, each with specific terms related to payment and eligibility for refunds. Understanding these terms can help you navigate your account management effectively.

Refund eligibility may vary depending on specific circumstances related to your registration and participation in Campfire Circle programs. Here are some situations that might qualify for a refund:

• Cancellation Prior to Program Start: Users who cancel their registration for a program before the specified cancellation deadline may qualify for a refund, subject to any applicable fees.
• Program Changes: Should Campfire Circle need to change or cancel a program significantly, participants may be eligible for a refund or alternative options if the changes do not meet their needs.
• Medical Emergencies: In cases of medical emergencies that prevent participation, users may be eligible for a refund, provided they submit the necessary documentation to support their request.
• Account Credit or Transfers: Users may inquire about receiving account credit or transferring their spot to a different program or session, depending on availability and specific circumstances.
• Promotional Offers: If a user registered during a promotional period and the terms of the promotion are not honored, they might be eligible to request a partial refund based on the discrepancy.

For further clarifications regarding your specific situation or additional information on our policies, please consult your user agreement or contact our support team.

At Campfire Circle, users may occasionally need to request refunds for a variety of reasons related to their unique experiences with the services offered. Below are some realistic scenarios where users successfully claimed refunds.

• A parent discovered that their child was unable to attend the camp session they had booked due to a scheduling conflict. After reaching out to the Campfire Circle support team, they provided documentation of the conflict and received a full refund for the camp fees paid.
• An individual accidentally reactivated their subscription while exploring their account settings but intended to keep their subscription on hold. Upon contacting customer service promptly for clarification, they received assistance in correcting the account status and received a refund for the renewal fee charged.
• A user noticed that they had signed up for a plan geared towards a different age group than intended. After explaining their situation to customer support, they were guided through different options and received a refund for the initial charge while switching to the appropriate plan.
• A camper experienced a service interruption during a scheduled camp activity due to unforeseen weather conditions. After providing feedback through the feedback form, the user was kindly offered a partial refund for the affected session as a gesture of goodwill from Campfire Circle.

Tracking your refund status with Campfire Circle is a straightforward process that ensures you stay updated on your transactions. Here’s how to efficiently track your refund progress:

• Email Notifications: Look for refund status updates sent directly to your registered email address. Campfire Circle ensures to keep you informed at each stage of the refund process, including when your request is received and when the refund is processed.
• In-App Notifications: If you use the Campfire Circle mobile app, check the notifications section for real-time updates on your refund status. This feature allows you to receive timely alerts without needing to log into your account.
• Account Dashboard: For a comprehensive overview, log into your Campfire Circle account and navigate to the Order History section. Here, you can see the status of all your orders, including any refunds in progress.
• Billing Section: Your Billing Settings will also provide insights into any transactions, including refunded amounts. This is particularly helpful if you have multiple transactions or refunds to track.
• Refund Progress Information: Campfire Circle typically provides details about the expected timeline for your refund. This information can be found in your email updates or within the app, helping you manage your expectations effectively.
• Customer Support: If you need further assistance, you can always reach out to Campfire Circle's customer support through the help center. They can provide more specific details about your refund status and address any inquiries.