Many Canva users often overlook billing details until an unexpected charge appears, perhaps from an automatic subscription renewal. This guide is designed to clarify how Canva's refund process works, who qualifies for a refund, and the straightforward steps to request your money back efficiently. Whether you’re uncertain about a recent charge or simply want more information, we’re here to help you navigate through it with ease.
What You Should Prepare Before Applying For Refund
Email Address associated with your Canva account to verify your identity.
Transaction ID for the specific purchase or subscription you are seeking a refund for, which can be found in your Canva billing history.
Order Date to confirm when the transaction took place, aiding in the verification process.
Reason for Refund clearly stated, such as service issues or unwanted charges.
Screenshot of the payment confirmation or receipt, which may help in expediting your request.
Details of Any Communication regarding the issue, including prior support tickets or emails with Canva support.
Subscription Plan Details, including whether you are subscribed to free, monthly, or annual plans, and any relevant upgrade history.
Bank Statement showing the charge, if applicable, as additional proof of the transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Canva Gift Card
Refunds not accepted
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Canva
Canva offers a subscription-based service allowing users to create and design visual content. Understanding your rights regarding refunds is essential, as eligibility may depend on specific user circumstances related to subscription status and account management.
There are several situations in which users might be eligible for a refund:
Subscription Downgrade: If you downgrade your subscription plan mid-cycle, you may have the option to receive a prorated refund for the unused portion of the higher-tier subscription.
Plan Cancellation: If you choose to cancel your subscription, you may be eligible for a refund if the cancellation occurs within the initial trial period, depending on your specific plan.
Unique Content Issues: Users experiencing significant issues with specific content or features, impacting usability, may inquire about potential adjustments to their subscription or access to additional resources without incurring extra charges.
Billing Discrepancies: If you notice discrepancies in your billing for your selected subscription plan as listed in your account settings, this may be addressed, potentially allowing for adjustments reflecting the agreed-upon terms.
Refunds for Business and Enterprise Plans: Specific corporate or team subscriptions might have unique terms that can apply, particularly concerning the number of users or features included, potentially affecting refund eligibility.
It is important to check the specific terms of service or directly contact Canva’s support team for definitive guidance on any of these situations.
Step-by-Step Process to Request Your Canva Refund Like a Pro
If you purchased through Canva.com:
Log in to your Canva account.
Click on your profile icon at the top right corner.
Select Account Settings from the dropdown menu.
Navigate to the Billing & Teams tab.
Click on Manage Subscriptions.
Locate the subscription you'd like a refund for and select Request Refund.
In the message box, mention that the subscription renewed without prior notice. Be polite and precise.
Submit your refund request and check your email for any follow-up questions.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Canva subscription in the list.
Tap on Cancel Subscription (if required) and confirm.
Visit the App Store and tap on your profile icon.
Select Purchased > Canva.
Scroll to find Report a Problem next to the purchase.
Choose the reason for your refund request—use phrases like "I wasn’t aware of the auto-renewal" or "The account was unused".
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions and find your Canva subscription.
Select Cancel Subscription (if required) and confirm.
Go back to Payments & Subscriptions, and select Purchase History.
Locate the Canva charge and tap on it.
Select Report a Problem.
In the description, emphasize that the subscription unexpectedly renewed or that the account was not used.
Submit your request.
If you purchased through Roku:
Log in to your Roku account on the website.
Navigate to My Account.
Scroll to find Manage Subscriptions.
Locate the Canva subscription and click on Manage.
Select Unsubscribe (if required) and confirm.
Go to the Contact Us section at the bottom of the page.
Choose Billing Inquiry.
Explain your refund request, using phrases like "I was not informed of the auto-renewal" or "The service was not utilized".
Submit your inquiry.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to bring to your attention the following billing situation: [describe reason]
I would like to request a refund in the amount of [Amount]. Please find attached documentation relevant to this request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will receive an update once the review process is complete, typically within 1-3 business days.
Processing
Your refund is currently being processed.
This means your refund is being approved and funds are being allocated back to your payment method, which may take an additional 3-5 business days.
Refunded
Your refund has been successfully issued.
The funds should appear in your account shortly, depending on your bank's processing time (usually 5-7 business days).
Partially Refunded
A portion of your total refund is approved, but not the full amount.
You will receive a notification detailing the amount refunded and any remaining balance due.
Completed
Your refund process has been finalized.
This means your funds have been issued and the transaction is officially closed.
Canceled
Your refund request has been canceled.
If canceled, no refund will be processed; however, you may initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Canva provides a range of subscription-based design services and tools, which can sometimes lead to users seeking refunds. Here are some real user scenarios where individuals successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade their Canva Pro subscription to the free tier after realizing they weren't fully utilizing the premium features. They contacted Canva support to clarify the billing cycle and successfully received a pro-rated refund for the unused days of their Pro subscription.
Accidental Subscription Renewal: A designer mistakenly set an old Canva subscription to auto-renew without intending to continue using the service. Upon realizing the charge, they reached out to customer support and were able to receive a full refund after explaining their situation and confirming they hadn’t used the service since the renewal.
Trial Cancellation Issue: A user signed up for a free trial of Canva Pro but found it did not meet their needs. They called Canva support before the trial ended to ensure their subscription was canceled. After confirming the cancellation, they were issued a refund for the minimal charge that had inadvertently been processed due to a glitch.
Billing Error on License Purchase: An educator purchased a team license for Canva but noticed that the billing was higher than expected due to an incorrect quantity selection. After providing the necessary details to customer support, they received a prompt refund for the excess amount paid, allowing them to make the correct purchase for their team.
The Easiest Way to Get a Canva Refund
If you're frustrated trying to get a refund from Canva—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on Canva is straightforward, allowing you to stay updated every step of the way. Here are some efficient methods to monitor your refund:
Email Updates: After initiating a refund, check your registered email regularly. Canva sends notifications about the status of your refund, including confirmation when it has been processed.
Account Dashboard: Log in to your Canva account and navigate to the Account Settings. Under the Billing section, you can view your transaction history and any pending refunds.
Order History: Visit the Order History section in your account to see detailed information about previous purchases and the corresponding refund requests. This provides clarity on the status of each refund.
In-App Notifications: If you're using the Canva mobile app, keep an eye on in-app notifications. Canva may send updates directly through the app, ensuring you stay informed about your refund status on the go.
Refund Processing Time: Canva typically provides an estimated timeline for how long refunds may take to process. This information can be found in the Billing section and helps set expectations regarding when you might see the funds returned.
Contact Support: If you haven’t received updates after a reasonable time, don’t hesitate to contact Canva’s support team through the Help Center for personalized assistance regarding your refund status.
FAQ
Unfortunately, if you forgot to cancel your Canva subscription before the renewal date, refunds are typically not available as per their policy. We recommend reviewing the subscription management options available in your account to avoid future charges. For any specific concerns, reaching out to Canva's support team may provide further assistance.
Refunds from Canva typically take up to 10 business days to process. However, the exact timeframe can vary depending on your financial institution. It's always a good idea to check with your bank for specific processing times related to refunds.
If you notice a charge but do not have an active subscription, first check your account settings to confirm your subscription status. Next, review your payment history for any past transactions that may explain the charge. If the issue persists, contact Canva's customer support for assistance in resolving the matter.
If you're unable to receive a refund directly from Canva, consider reaching out to their customer service team again for further assistance. You can also explore escalating your inquiry within Canva's support system to ensure your concerns are thoroughly addressed. Additionally, reviewing your account details or any relevant terms of service may provide further clarity on your options.
If Canva refuses to issue a refund, you can start by reviewing their refund policy thoroughly to understand the terms that apply to your situation. Consider reaching out to Canva's support team again for clarification or to inquire about any additional options available. Additionally, double-check your account details to ensure there are no discrepancies that need to be addressed.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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