How to Get a Capsule NYC Refund

• Order Number: Locate the order number from your email confirmation or Capsule NYC account.
• Purchase Date: Note the date when the transaction occurred, as it helps verify eligibility for a refund.
• Item Details: Have the specific item names, sizes, and quantities ready for the products you wish to return.
• Payment Method: Keep information about how you paid (credit card, PayPal, etc.) for direct reference in your refund request.
• Reason for Return: Be prepared to articulate the reason for the refund, whether it’s due to size issues, defects, or dissatisfaction.
• Return Shipping Label: Check your email for any downloadable return shipping labels provided by Capsule NYC, or be aware that you may need to arrange shipping if not provided.
• Photographic Evidence: If the return is due to defects or incorrect items, have clear photos ready to attach to your refund request.
• Account Credentials: Ensure that you can log into your Capsule NYC account to track your order history if needed.
• Original Packaging: Keep the original packaging as it may be required for the return process.

At Capsule NYC, we strive to provide our customers with high-quality clothing and accessories. Understanding your rights regarding refunds is essential for managing your purchases effectively. While we aim to facilitate a smooth shopping experience, certain situations may arise where you could be eligible for a refund based on our policies.

The following circumstances may apply to refund eligibility:

• Defective or Damaged Items: If a product is received in a defective condition or is damaged during shipment, you may qualify for a refund. Proof of the condition will be required for processing.
• Incorrect Items Shipped: In the event that the wrong item is sent, customers may be eligible for a refund or exchange, provided that the request is made within a specified time frame.
• Unopened and Unworn Merchandise: Returns of unopened and unworn merchandise might be eligible for a refund if initiated within the return window detailed on our website.
• Order Cancellation: If you cancel your order prior to shipping, you may be eligible for a full refund. Please refer to the guidelines provided during the cancellation process for specifics.

If you believe your situation aligns with any of the scenarios above, we encourage you to review our detailed return policies on Capsule NYC's website or reach out to our customer service team for assistance.

At Capsule NYC, we strive to provide an enjoyable shopping experience, and we understand that sometimes things don’t go as planned. Here are a few scenarios where customers successfully claimed refunds:

• Order Mix-up: A customer ordered a specific jacket in size medium but received a large instead. After reaching out to customer service, they were offered a full refund for the incorrect item and received a replacement in the correct size without any hassle.
• Faulty Product: After receiving a pair of sneakers, a customer noticed a manufacturing defect. They contacted Capsule NYC's support team, shared their concern, and were promptly issued a refund once the item was returned, showcasing the company’s commitment to quality.
• Delivery Delay: A customer ordered a limited edition t-shirt intended as a gift, but the shipment was delayed beyond the expected arrival date. Upon informing customer service, they received a full refund so they could purchase the gift elsewhere, ensuring customer satisfaction.
• Size Issues: A customer purchased a dress but found that the fit was not as expected. After initiating a return process through their account, they successfully received a refund, allowing them to choose another item that suited their needs better.

Tracking your refund status at Capsule NYC is a straightforward process that ensures you stay informed every step of the way. Here’s how to efficiently monitor your refund:

• Check Your Email: Capsule NYC sends out notification emails regarding your refund status. Look for emails with subject lines that mention ‘Refund Update’ or ‘Your Capsule Refund’ for timely information.
• Utilize the Mobile App: If you have the Capsule NYC app installed, access your refund details directly through the ‘Orders’ section, where updates and notifications are streamlined for user convenience.
• Access Your Account Dashboard: Log into your Capsule NYC account and navigate to the ‘Order History’ section. Here, you’ll find detailed information about your refund status, including approval and processing stages.
• Review Your Billing Section: For detailed insights into your transaction, visit the ‘Billing’ section within your account settings. This area will show any adjustments made regarding refunds.
• Look Out for Push Notifications: If you’ve enabled notifications on the Capsule NYC app, you’ll receive real-time updates when your refund status changes, ensuring you’re always in the loop.
• Contact Customer Support: If you need additional clarification, reach out to the Capsule NYC customer support team through the app or website. They can provide specific details about your refund that may not be visible online.