Understanding Car Hire Excess Insurance can often take a backseat until an unexpected charge catches you off guard. This guide is designed to clarify how refunds work for this type of insurance, who is eligible for a refund, and the straightforward steps you can take to request your money back quickly. With this information at your fingertips, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Policy Number: Gather your specific policy number associated with your Car Hire Excess Insurance purchase, as this is essential for identifying your account.
Transaction ID: Retrieve the unique transaction ID from your purchase confirmation, which helps in processing your refund efficiently.
Rental Agreement: Have a copy of the rental agreement from the car hire company ready, as it is needed to verify the details of your rental.
Receipts: Ensure you have all receipts for excess charges incurred during your rental period, as these will be required to substantiate your claim.
Claim Form: Complete any necessary claim forms provided by Car Hire Excess Insurance for processing refunds accurately.
Proof of Payment: Include proof of payment for both your Car Hire Excess Insurance and any excess charges claimed, which may be in the form of bank statements or credit card statements.
Contact Information: Prepare your personal contact information should there be a need for further communication regarding your refund request.
Supporting Documents: Compile any additional supporting documents that may assist in your refund claim, such as photographs of the vehicle or documentation from the car hire company regarding the excess charges incurred.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
5-7 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Car Hire Excess Insurance
At Car Hire Excess Insurance, users have specific rights regarding refunds based on the type of coverage purchased and the circumstances surrounding their claims. The service provided is designed to protect users against excess costs that may arise due to car hire damages, providing peace of mind during their rental experience. Understanding the scenarios in which users might be eligible for a refund can help clarify account management and billing inquiries.
The following situations are relevant to Car Hire Excess Insurance that could qualify for a refund:
Policy Cancellation: If a policy is canceled within the cooling-off period, users may be eligible for a full refund, provided no claims have been made during that time.
Prepaid Policies: Users who prepay for their insurance and subsequently do not use the service may qualify for a refund if they notify Car Hire Excess Insurance before the start date of their policy.
Canceled Rentals: If the car rental itself is canceled and documented proof is provided, users may be eligible for a refund of their insurance premium, barring any claims filed.
Claims Denied or Unused: In cases where a claim is denied after the policy has expired and the insurance was not utilized, it may be possible for users to query the eligibility for a partial refund.
Change in Travel Plans: Significant changes to travel arrangements that require cancellation of insurance policies could be grounds for requesting a refund, provided they are communicated promptly and adequately supported.
For personalized assistance regarding eligibility or refund inquiries, users are encouraged to reach out directly to Car Hire Excess Insurance customer support, who can provide guidance based on specific circumstances.
Step-by-Step Process to Request Your Car Hire Excess Insurance Refund Like a Pro
If you purchased through Car Hire Excess Insurance.com:
Visit the Car Hire Excess Insurance website and log into your account.
Navigate to the Account section.
Locate the Billing History or Membership Details option.
Find the subscription or membership you wish to refund.
Select Request Refund and choose a reason from the dropdown menu.
In the message box, mention that the subscription renewed without notice and emphasize that the account was unused.
Submit your refund request.
Check your email for a confirmation of your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Car Hire Excess Insurance subscription.
Tap Cancel Subscription (if needed) to stop future renewals.
Open the App Store and scroll down to tap on your profile.
Tap Purchased and find the subscription in your purchase history.
Scroll to report a problem and select Request a Refund.
In the message, mention that the subscription renewed without notice and emphasize that the account was unused.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions, then Subscriptions.
Find and select the Car Hire Excess Insurance subscription.
Tap Manage and then select Cancel Subscription if necessary.
Go back to Payments & Subscriptions and scroll to your purchase history.
Locate the subscription and select Request a Refund.
In your request, mention that the subscription renewed without notice and emphasize that the account was unused.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Scroll down to Subscriptions and find your Car Hire Excess Insurance subscription.
Click on Cancel Subscription to prevent further charges.
Navigate to the Support section of the Roku website.
Select Contact Us to submit a refund request.
In your message, mention the renewal without notice and that the account remained unused.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Car Hire Excess Insurance for Refund
Script
Copy
Subject: Refund Request – Car Hire Excess Insurance Account [Your Email]
Dear Car Hire Excess Insurance Team,
I hope this message finds you well.
I am writing to formally request a refund in relation to my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund of [Amount]. I have attached any relevant documentation for your reference.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This status indicates that we're assessing your claim; results can take up to 3-5 business days.
Processing
Your refund is currently being processed.
This means your request has been approved and is in the payment stage; allow 5-7 days for funds to appear.
Refunded
Your refund has been successfully completed.
You should see the funds back in your account shortly; check your statement.
Partially Refunded
A portion of your refund has been issued.
This means some funds have been returned to you; review the amount refunded relative to your initial claim.
Completed
The entire refund process is finished.
Your case is closed, and no further actions are required.
Canceled
Your refund request has been canceled.
This could be due to a cancellation on your part or an issue with eligibility; contact support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Car Hire Excess Insurance provides users with peace of mind during their car rental experiences by covering excess charges from rental companies. Here are some real user scenarios in which refunds were successfully claimed:
Change in Travel Plans: A user had to cancel their car rental trip due to unforeseen circumstances and contacted Car Hire Excess Insurance. After providing the necessary documentation, the user received a prompt refund for their premium, allowing them to reallocate those funds towards future travel plans.
Policy Adjustment: A customer realized they had purchased a policy with more coverage than necessary. By reaching out to Car Hire Excess Insurance, they were able to adjust their policy to meet their actual needs and successfully obtained a refund for the difference in premium after the change was processed.
Rental Extension: After extending their car rental period, a user quickly updated their Car Hire Excess Insurance policy to match. When they noticed a small charge for the initial duration of coverage, they contacted customer support and received a refund for the unused coverage period.
Accidental Purchase: A customer mistakenly bought Car Hire Excess Insurance while already covered through a different policy. Upon realizing this and reaching out to the support team, they provided the necessary information and received a full refund for the accidental purchase, ensuring they weren’t paying for duplicate coverage.
The Easiest Way to Get a Car Hire Excess Insurance Refund
If you're frustrated trying to get a refund from Car Hire Excess Insurance—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Car Hire Excess Insurance is straightforward, ensuring you stay informed every step of the way. Here are some efficient ways to monitor your refund:
Check Your Email: Look for update emails from Car Hire Excess Insurance regarding your refund status. These emails typically include timelines and specific details about the processing of your refund.
Visit the Account Dashboard: Log into your account on the Car Hire Excess Insurance website. Navigate to the Order History section where you can find comprehensive details about your recent claims and refund requests.
Utilize the Mobile App: If you have the Car Hire Excess Insurance app, tap on the Billing Section to view your refund status. The app provides real-time notifications, which can be more convenient for tracking updates on-the-go.
Check In-App Notifications: Enable notifications within the Car Hire Excess app to receive instant alerts about any changes or updates to your refund status.
Contact Customer Support: If you have specific queries about your refund, you can reach out directly to the customer support team through the help section on the website or the app, where they can provide detailed insights into your refund status.
Review the FAQ Section: The Car Hire Excess Insurance website has a comprehensive FAQ section that answers common questions about refunds, including typical processing times and requirements for status inquiries.
FAQ
Unfortunately, if you miss the cancellation deadline for your Car Hire Excess Insurance, we cannot process a refund for that policy. We recommend reviewing our cancellation policy for specific timeframes and options available prior to purchase to avoid this situation in the future.
Refunds from Car Hire Excess Insurance typically take between 5 to 10 business days to process, depending on your bank or payment method. Once your refund is initiated, you will receive a confirmation, and you can track its status through your account.
If you see a charge but do not have an active subscription, please check your email for any confirmation regarding a previous purchase. If you still believe the charge is incorrect, contact our customer support team with your details for further assistance.
If you are unable to obtain a refund directly from Car Hire Excess Insurance, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system to ensure your case receives the attention it needs. Additionally, reviewing your account details or policy documentation might provide insights into your options.
If Car Hire Excess Insurance refuses to issue a refund, it's advisable to carefully review their refund policy to understand the specific terms and conditions that apply. You can also reach out to their customer support team again for further clarification or assistance. Additionally, ensuring that your account details are accurate and up-to-date may help facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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