It’s not uncommon for users to overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to clarify how refunds work for the Carb Cycling Tracker・Carbner app, ensuring you understand your eligibility and the straightforward steps to request your money back. By following this guide, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Have your Carb Cycling Tracker・Carbner account email and username ready for verification.
Transaction ID: Locate the specific transaction ID associated with the purchase you are requesting a refund for.
Purchase Receipt: Gather the original purchase receipt or confirmation email that includes details of the transaction.
Subscription Details: If applicable, provide details about your subscription plan, including start date and any recent charges.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, referencing relevant app performance or experience.
Communication Records: If you have previously communicated with customer support regarding this issue, include any relevant emails or chat logs.
Payment Method Information: Be ready to provide details about the payment method used, such as the last four digits of your credit card or PayPal account.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Gift Card
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Carb Cycling Tracker・Carbner
When using Carb Cycling Tracker・Carbner, users have specific rights regarding their subscriptions and payments that can determine their eligibility for refunds. This app provides tools for tracking carbohydrate intake and managing dietary plans, and operates on a subscription-based model. Therefore, it is essential for users to understand the conditions under which a refund may be considered in relation to their usage of the service.
The following situations may qualify users for a refund:
Account Downgrade: If a user has downgraded their account to a free version and this change was not reflected in their billing cycle, they may inquire about eligibility for a refund for the period charged at the premium rate.
Service Interruption: Users experiencing significant interruptions or outages in service may qualify for a refund, particularly if these issues impact their ability to utilize the features within the app during their billing period.
Failed Features: If a user finds that a key feature they are relying on is not functioning as promised, they may be eligible for a refund for the time the feature was unavailable.
Subscription Overlap: Users who inadvertently maintain overlapping subscription periods may wish to inquire about rectifying these charges under specific conditions.
Trial Conversion: If a user has opted for a trial period but was charged incorrectly after the trial period ended, they may discuss refund eligibility based on their understanding of the trial terms.
For all inquiries regarding refunds, users are encouraged to review Carb Cycling Tracker・Carbner’s official policies and guidelines, as they provide detailed information on their procedures and practices surrounding refunds and account management.
Step-by-Step Process to Request Your Carb Cycling Tracker・Carbner Refund Like a Pro
If you purchased through Carb Cycling Tracker・Carbner.com:
Visit the Carb Cycling Tracker website and log into your account.
Navigate to the Account Settings section, usually found in the top-right corner.
Scroll down to find the Membership or Subscription Management option.
Click on Request a Refund and fill out the form provided.
In the message, mention that the subscription renewed without notice.
Emphasize that the account has been largely unused for the past month.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the list of options.
Find and tap on the Carb Cycling Tracker subscription.
Choose Cancel Subscription to stop future billing.
Immediately go back to select Report a Problem on the App Store.
Log in if prompted, then select Apps and find Carb Cycling Tracker.
Select the subscription and click on Request Refund.
In your message, highlight the lack of notice for the renewal and the fact the app has been unused.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find and tap on the Carb Cycling Tracker subscription.
Tap on Cancel Subscription to stop future payments.
Visit the Google Play Help Center in your web browser.
Click on Request a refund and follow the prompts.
When providing details, mention the surprise renewal and how the account was not actively used.
If you purchased through Roku:
Access your Roku device and navigate to the Home screen.
Scroll down to Select Settings.
Choose Manage Account to view your subscriptions.
Select the Carb Cycling Tracker subscription.
Click on Cancel Subscription to halt future charges.
Visit the Roku Support Page online.
Scroll to the refund section and click on Request a refund.
When prompted, be sure to note any lack of notification about the renewal and highlight your subscription has been mostly unused.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Carb Cycling Tracker・Carbner for Refund
I am writing to bring to your attention a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
You will receive an update within 3-5 business days regarding the status of your request.
Processing
Your refund is being processed by our team.
Please allow an additional 5-7 business days for completion and to see the funds reflected.
Refunded
The refund has been successfully completed.
The amount will be credited back to your original payment method shortly.
Partially Refunded
A portion of your refund has been processed.
You will receive a notification detailing the amount refunded and any remaining balance.
Canceled
Your refund request has been canceled.
You can contact support if you believe this was an error or wish to re-initiate the process.
Completed
All refund processes are finalized and closed.
Your account and value adjustments are confirmed complete.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Carb Cycling Tracker・Carbner is dedicated to helping users manage their carb cycling diets through effective tracking and personalized plans. However, there are instances where users may seek refunds due to various account management situations. Below are some real user scenarios illustrating how refunds were successfully claimed:
Subscription Adjustment: A user realized they had upgraded to a premium subscription for an annual plan but only needed the monthly plan for flexibility. They reached out to customer service, explaining their situation, and successfully received a refund for the difference in pricing between the two plans.
Unforeseen Circumstances: A user was unable to continue their carb cycling journey due to a medical condition and requested a refund for the remaining months of their subscription. After providing necessary documentation, the support team processed the refund as a goodwill gesture.
Usage Limit Queries: A new user accidentally exceeded monthly tracking limits, which incurred additional charges. Upon contacting support to clarify the unexpected charges, they discovered the misunderstanding and received a refund after downgrading to a suitable plan.
Technical Issues: A user faced persistent app crashes that hindered their ability to track their meals effectively. After reporting the issue and outlining their ongoing difficulties, the support team acknowledged the situation and issued a refund for the month’s subscription as a solution.
The Easiest Way to Get a Carb Cycling Tracker・Carbner Refund
If you're frustrated trying to get a refund from Carb Cycling Tracker・Carbner—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Carb Cycling Tracker・Carbner is straightforward when you know where to look. The app provides multiple avenues for keeping you informed about your refund, ensuring you stay updated throughout the process. Here’s how to efficiently track your refund status:
Email Notifications: Carb Cycling Tracker・Carbner sends email updates whenever there is a change in refund status. Look for emails from support@carbner.com that include important information such as the refund initiation date and expected processing times.
In-App Notifications: You can also check your app for in-app notifications. Carbner will send alerts directly to your dashboard, making it easy to monitor your refund status without leaving the app.
Account Dashboard: Navigate to your Account Dashboard within the app. Here, you can view the status of your refunds by accessing the 'Billing' section, which provides a detailed history of your orders and current refund status.
Order History: Under the 'Order History' tab in your account settings, you can find information regarding each purchase, including its refund status. This section details the timeline of when the refund was requested and when it is expected to be completed.
Refund Progress Updates: Carb Cycling Tracker・Carbner sends periodic updates about the progress of your refund. Keep an eye out for notifications that will inform you of any changes, such as when the refund is being processed or if any complications arise.
Customer Support: If you need additional assistance or have questions regarding your refund, you can contact Carbner’s customer support directly through the app. They can provide specific information about your refund status and help resolve any issues.
FAQ
If users forget to cancel their subscription on time, refunds may not be guaranteed as per the app's policy. It's advisable to review the terms of service for specifics on cancellation and refund eligibility. For any concerns, reaching out to customer support can provide further assistance.
Refunds typically take 5 to 10 business days to process and appear in your account, depending on your bank or card issuer. It's important to check with your financial institution for specific timelines, as they can vary.
If you see a charge but don’t have an active subscription, please check your account details within the app for any previous subscriptions that may have still been in effect. You can also reach out to our customer support team through the app or our website for further assistance in resolving the issue.
If you're unable to secure a refund through direct contact, consider reaching out to Carb Cycling Tracker・Carbner's customer service again for further assistance. You may also want to escalate your inquiry within their support system or review your account details for any insights that could help clarify your situation.
If Carb Cycling Tracker・Carbner is unable to issue a refund, you may want to review their refund policy for specific terms and conditions. Additionally, consider reaching out to their customer support team again for further clarification or assistance. Checking your account details might also provide insights into the status of your refund request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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