Navigating the world of billing can sometimes be overwhelming, especially when unexpected charges catch us off guard. If you've recently encountered a surprise charge from CardiCheck Instant Check, this guide is here to assist you in understanding how refunds work. We'll clarify eligibility criteria and provide you with clear steps to request your refund efficiently, ensuring a smooth and stress-free process.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Provide the unique order number received upon purchase to help locate your transaction.
Account Email Address: Use the email linked to your CardiCheck account for identification and processing.
Transaction ID: Include the transaction ID from your bank statement or payment confirmation for verification purposes.
Reason for Refund: Detail the specific reason for your refund request, such as product dissatisfaction or incorrect order fulfillment.
Product Return Information: If applicable, include details about any products you need to return, such as their condition and whether they have been opened.
Payment Method: Specify the payment method used for the original purchase, such as credit card or PayPal, to expedite the refund process.
Customer Support Reference: If you’ve previously contacted customer support about this issue, include any reference numbers or case IDs.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Debit Card
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CardiCheck Instant Check
At CardiCheck Instant Check, users have specific rights concerning refunds which are shaped by the nature of the services offered. CardiCheck provides a convenient way for users to track their health markers through at-home testing kits. As such, the refund eligibility typically relates to the condition of the products purchased or service usage.
Below are situations that may qualify users for a refund:
Product Defects: If a user receives a testing kit that is defective or not functioning as expected, they may be eligible for a refund upon providing clear documentation of the condition.
Order Issues: Users who encounter issues with their order, such as receiving the wrong product or an incomplete kit, might qualify for a resolution, which could include a refund.
Service Inaccessibility: If a user experiences difficulty accessing their test results due to technical issues on the platform, they may have the opportunity to discuss eligibility for a refund based on their experience.
Unused Tests: Users who find themselves unable to utilize their purchased tests due to unexpected circumstances may inquire about refund options, considering the state of the unopened products.
Subscription Adjustments: For users participating in any subscription plans, changes made to their subscription status or account preferences may affect billing, leading to potential eligibility for refund inquiries associated with adjustments.
Step-by-Step Process to Request Your CardiCheck Instant Check Refund Like a Pro
If you purchased through ptsdiagnostics.com:
Visit the ptsdiagnostics.com website.
Scroll to the bottom of the page and click on the Contact Us link.
Fill out the contact form with your details.
In your message:
State that you are requesting a refund for your CardiCheck Instant Check membership.
Mention the specific reasons, for example, "The subscription renewed without notice" or "The account was not used".
Include any relevant information such as your account email and the date of the charge.
Submit the form and wait for a confirmation email from their support team.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the CardiCheck Instant Check subscription.
Scroll down and tap on Report a Problem.
Choose Request a Refund from the options provided.
In the description, include details like "The subscription renewed without notification" or "I did not use my account".
Submit your request and check your email for follow-up communication.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three lines) and select Subscriptions.
Locate the CardiCheck Instant Check subscription.
Tap on it and select Cancel Subscription.
After cancellation, go back to the Play Store menu and select Account.
Choose Purchase History, find the relevant subscription charge, and tap on it.
Click on Report a Problem and follow the prompts to request a refund.
In your request, state "The subscription renewed unexpectedly" or "My account remained unused".
Submit the request and await a response from Google Play.
If you purchased through Roku:
Log into your Roku account online.
Go to the Manage Account section.
Select Subscriptions and locate the CardiCheck Instant Check service.
Click on Cancel for that subscription.
Visit the Contact Us page on the Roku website.
Use the contact form to request a refund for the recent charge. Mention, for instance, "The subscription was unused" or "I did not receive proper notification for renewal".
Submit the form and await a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to CardiCheck Instant Check for Refund
I am writing to request a refund concerning my account. The details of my request are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached are the relevant documents that support my request, if applicable.
Could you please confirm receipt of this email and provide an update within 3-5 business days? Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 3 business days for your request to be processed.
Processing
Your refund is currently being processed by our team.
Keep an eye out for an update; this step usually takes 2-5 business days.
Refunded
Your refund has been successfully processed and completed.
You should see the funds returned to your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed; the rest is either pending or requires further review.
Check your account for the refunded amount. Contact support for clarification on the remaining balance.
Canceled
Your refund request has been canceled, either by you or by our team.
If this was an error, please reach out to customer support for assistance.
Completed
Your refund process has been fully completed, and no further action is needed.
Enjoy your peace of mind, knowing that the refund is finished.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore real user scenarios where individuals successfully claimed refunds from CardiCheck Instant Check, reflecting some common interactions and situations encountered during account management and service use.
Scenario 1: After realizing they had a temporary lapse in their subscription coverage, Sarah contacted CardiCheck Instant Check to inquire about reinstating her plan. During the conversation, she learned about a policy that allowed her to receive a refund for the unused period before reactivating her subscription, and she promptly received a refund to her account.
Scenario 2: Tom mistakenly enrolled in a plan that included additional features he did not need. After reviewing his account details, he reached out to CardiCheck Instant Check to adjust his subscription. The support team was able to process a refund for the extra features while ensuring he retained the core functionality he required.
Scenario 3: When Jane faced an issue accessing her account after a routine update, she contacted CardiCheck Instant Check for assistance. The team discovered that her subscription payment had been processed incorrectly, so they issued a refund for the duplicate charge and helped her regain access to her account promptly.
Scenario 4: Mark realized he had been billed for a subscription he no longer needed. After checking his account settings, he promptly reached out to CardiCheck Instant Check's support. The team was understanding and facilitated a refund for the recent charge while confirming his cancellation for future billing cycles.
The Easiest Way to Get a CardiCheck Instant Check Refund
If you're frustrated trying to get a refund from CardiCheck Instant Check—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CardiCheck Instant Check is straightforward and efficient. By leveraging the various communication tools and tracking features available, you can stay updated on your refund progress with ease. Here’s how to do it:
Check Your Email: CardiCheck Instant Check will send email updates regarding your refund status. Look for subject lines such as 'Refund Processed' or 'Refund Update' to find important information about your request.
Utilize the Mobile App: If you have the CardiCheck Instant Check app, regularly check the notifications section. Push notifications will alert you to any changes in your refund status, ensuring you are informed right on your mobile device.
Access Your Account Dashboard: Log in to your account on the CardiCheck Instant Check website, and navigate to the 'Order History' section. Here, you can view detailed information about your transactions, including the status of any pending refunds.
Review the Billing Section: Within your account settings, go to the 'Billing' section. This area provides insights into your payment history and any refund requests, offering clear visibility into their current status and estimated timelines.
Monitor Refund Progress Notifications: CardiCheck Instant Check typically offers updates on specific steps of your refund process, such as 'Refund Initiated' or 'Refund Completed.' These notifications are essential for tracking your refund's progress accurately.
FAQ
Refunds for subscriptions typically depend on the specific terms of service agreed upon at the time of purchase. If you forgot to cancel on time, please reach out to our customer support team to discuss your situation, and we will help you understand your options.
Refund processing times can vary depending on your financial institution. Typically, once a refund is initiated, it may take anywhere from 5 to 10 business days for the funds to appear in your account. For specific timelines, it's best to check directly with your bank or card issuer.
If you see a charge but don't have an active subscription, please check your account for any past subscriptions or trials that may have been initiated. If you still believe the charge is incorrect, contact customer support at ptsdiagnostics.com for assistance in clarifying the transaction.
If you are unable to obtain a refund directly from CardiCheck Instant Check, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support channels to ensure your concerns are addressed. Additionally, reviewing your account details might provide clarity on the situation and any potential options available.
If you encounter a situation where your refund request is not approved, consider reviewing CardiCheck Instant Check's refund policy for further clarity on the process. You might also reach out to customer support again to gather more information or ask about additional options. Additionally, checking your account details for any discrepancies can be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)