Many users often overlook billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This comprehensive guide is designed to help you understand how refunds work with CareerAssist at onlineonlygreatjobs.com. We’ll clarify who is eligible for a refund and provide you with a clear, step-by-step process to request your money back efficiently. Our goal is to ensure you have all the information you need to resolve your concerns smoothly.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your CareerAssist account.
Transaction ID: The unique ID for the transaction related to the service you are requesting a refund for.
Proof of Payment: A copy of the payment confirmation email or screenshot of the transaction showing the details.
Service Details: A description of the service you purchased, including the date of purchase and any relevant subscription plan.
Correspondence Record: Any emails or messages exchanged with CareerAssist regarding your service issues, including dates and content.
Reason for Refund: A clear explanation of the reason you are requesting a refund, addressing any specific guarantees or policies from CareerAssist.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CareerAssist
At CareerAssist, users have specific rights regarding eligibility for refunds, particularly in relation to the services provided. CareerAssist primarily offers subscription-based career assistance services, including job postings, resume feedback, and interview coaching. Users may have questions about their membership status or billing, and certain circumstances may render them eligible for refunds.
Subscription Cancellation: Users who cancel their subscription within the designated trial period may qualify for a full refund of the initial payment.
Service Dissatisfaction: If a user feels that the service provided did not meet outlined expectations, they might be eligible for a refund if they submit a request within 30 days of the service delivery.
Membership Duration Issues: Users who have concerns about the length of their subscription, such as billing for a full period without having access to services, may inquire about a prorated refund for that period.
Technical Difficulties: Users who experience persistent technical issues that prevent them from using the service may qualify for a refund request, particularly if the issue could not be promptly resolved.
Gift Subscription Inquiries: Users who received a gift subscription may inquire about the eligibility for refunds if they wish to discontinue the service within the stipulated timeframe.
For any questions regarding eligibility for refunds, users are encouraged to reach out to CareerAssist’s customer support for guidance based on their specific situations.
Step-by-Step Process to Request Your CareerAssist Refund Like a Pro
Scroll down to the bottom of the page and click on the 'Contact Us' link.
Fill out the contact form, ensuring to include your:
Name
Email associated with the account
Membership details
State that you would like a refund for your subscription.
In the message, mention that the subscription renewed without prior notice.
Submit the form and wait for a confirmation response.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Tap 'Subscriptions'.
Locate your subscription to CareerAssist and select it.
Scroll down and tap on 'Report a Problem.'
Select 'I want to request a refund'.
Specify the reason, mentioning that the account was unused.
Submit your request and wait for a response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) and select 'Subscriptions'.
Find and select your CareerAssist subscription.
Tap 'Manage', then choose 'Refund'.
Fill out the refund request form, emphasizing that you didn't use the service.
Submit your refund request.
If you purchased through Roku:
Log in to your Roku account on a web browser.
Go to 'My Account' and find the subscriptions.
Locate your CareerAssist subscription.
Select 'Unsubscribe' to stop future billing.
Click on 'Contact Us' at the bottom of the page.
Fill out the contact form specifying you would like a refund, mentioning that the service was not utilized.
Send your request and await their follow-up.
If you purchased through PayPal:
Log in to your PayPal account.
Click on 'Activity' to find your transaction with CareerAssist.
Select the transaction and click 'Report a Problem'.
Choose the option to request a refund.
In the description, note that the service was not used and request your funds back.
Submit your report and wait for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Additionally, I have attached relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
Once approved, it will move to the next stage of processing.
Processing
Your refund request is currently being processed by our team.
This may take up to 5 business days before further updates are available.
Refunded
Your refund has been approved and completed.
The funds will appear in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your refund request has been processed.
You will receive the specified amount back to your original payment method shortly.
Completed
The refund process has been finalized.
You can now confirm that the funds are in your account.
Canceled
Your refund request has been canceled.
You can reach out to our support team if you have any questions regarding this status.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of CareerAssist often need assistance navigating their accounts or subscription preferences. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Downgrade: A user realized that they were paying for a high-level subscription plan but found that a lower-tier plan would suffice for their job search needs. After submitting a request to downgrade, they received a refund for the difference in the subscription fee for the current billing cycle.
Service Interruption: During a scheduled webinar, a user faced technical difficulties that prevented them from accessing the event. After notifying CareerAssist, they were provided a full refund for that month's subscription fee due to the impact on their experience.
Account Reactivation Confusion: A user accidentally reactivated their subscription after a brief pause. Upon recognizing the mistake shortly after the charge went through, they contacted customer support, clarified the situation, and received a refund for the reactivation fee.
Billing Cycle Adjustment: A user requested a change to their billing cycle to better align with their pay schedule. After processing the request, CareerAssist made the adjustment and offered a prorated refund for the overlapping period in the original billing cycle.
The Easiest Way to Get a CareerAssist Refund
If you're frustrated trying to get a refund from CareerAssist—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CareerAssist is straightforward and designed to keep you informed at every step. Here are some efficient ways to monitor your refund status:
Check Your Email: CareerAssist sends out refund updates directly to your registered email address. Look for emails from support@careerassist.com that include details about your refund processing timeline.
In-App Notifications: If you use the CareerAssist mobile app, enable notifications to receive real-time alerts about your refund status as they are processed.
Account Dashboard: Log into your CareerAssist account and go to your Billing Section. Here, you can view the status of all your transactions, including any pending refunds.
Order History: Navigate to the Order History tab in your account settings. Each order will have its refund status displayed, along with estimated timelines for when you can expect the funds to be returned.
Refund Progress Details: CareerAssist provides insights into the refund progress, including stages like 'Requested', 'Processing', and 'Completed'. These updates are reflected both in your account dashboard and via email notifications.
Customer Support: If you have questions or concerns about your refund, you can reach out to CareerAssist's support team directly through the Help Center found in the app or website for personalized assistance.
FAQ
If you forget to cancel your subscription on time, unfortunately, we are unable to issue refunds for that billing cycle. We recommend reviewing your account settings to manage your subscription effectively and avoid similar situations in the future.
Refunds from CareerAssist typically take 5 to 10 business days to process and appear on your account, depending on your bank’s policies. Once the refund is initiated, we recommend checking with your financial institution for any additional processing times they may have.
If you see a charge but don't have an active subscription, please first check your account settings and previous transaction history to ensure there are no overlooked subscriptions. If everything appears correct, reach out to CareerAssist’s customer support for assistance in clarifying the charge and exploring possible next steps.
If you are unable to receive a refund directly from CareerAssist, consider reaching out to their customer service team again for further assistance. You might also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and following any provided guidelines could help clarify your options.
If CareerAssist is unable to process your refund, it's advisable to thoroughly review their refund policy to understand your options. You may also want to reach out to their customer support again for clarification or any additional information regarding your account details that may assist in resolving the matter.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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