Many users only consider billing matters when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you understand how CareerAssist refunds work, who qualifies for a refund, and the straightforward steps to request your money back efficiently. We aim to make the process as smooth as possible so you can focus on your career without any concerns about your finances.
What You Should Prepare Before Applying For Refund
Account Details: Your CareerAssist account email and username to identify your profile.
Transaction ID: The unique transaction ID associated with your purchase, found in your order confirmation email.
Purchase Date: The exact date you made the purchase, as this will help in processing your request quickly.
Service/Product Details: Specify which service or product you are requesting a refund for, such as resume writing, interview coaching, etc.
Reason for Refund: A clear explanation of why you are requesting a refund, including any issues you faced or unmet expectations.
Correspondence Records: Any emails or chat logs exchanged with CareerAssist regarding the service, which can support your refund claim.
Proof of Purchase: A screenshot or PDF of your payment receipt or confirmation email as evidence of the transaction.
Deadlines: Ensure you are within the time frame specified by CareerAssist for refund requests, typically stated in their refund policy.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-2 working days
Bank Transfer
5-7 working days
Apple Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CareerAssist
At CareerAssist, users have rights related to their subscription services, which focus on providing career resources and job placement assistance. Understanding your eligibility for a refund involves considering various account management situations that may arise during your subscription period.
The following circumstances might qualify you for a refund:
Service Dissatisfaction: If users feel that the services provided do not meet the previously agreed-upon expectations or standards, they may inquire about potential refund eligibility within a specified review period.
Subscription Overlap: Users who believe they have been billed for overlapping subscription periods and wish to clarify their current subscription status may explore options for refund under specific guidelines.
Account Termination: In cases where users actively terminate their membership, inquiries regarding refunds for any unused portion of paid services might be made, adhering to the defined terms of service.
Program Non-Completion: If users are unable to complete a program or access services due to unforeseen circumstances, they may check if there are any provisions for partial refunds based on the remaining service availability.
For additional details on eligibility and procedures, users are encouraged to review CareerAssist's specific terms of service or contact the support team for personalized assistance.
Step-by-Step Process to Request Your CareerAssist Refund Like a Pro
If you purchased through CareerAssist.com:
Visit onlygreatjobcareer.com.
Logout of your account if you’re logged in.
Scroll down to the bottom of the homepage and click on Contact Us.
Select the Customer Service option.
Fill out the contact form with the following:
Subject: Refund Request
Account Information: Include your account email and membership details.
Message: Mention that the service was not utilized this billing cycle.
Include any relevant transaction details, like the date and amount.
Submit the form.
Check your email for a confirmation response regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your CareerAssist subscription.
Scroll down and select Report a Problem.
Follow the prompts to indicate that you did not use the service and wish to request a refund.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Go to Subscriptions and find your CareerAssist subscription.
Tap on Cancel Subscription (if needed to request a refund).
After cancellation, navigate back to Subscriptions and select Report a Problem.
Choose a valid reason such as "the subscription renewed without notice" or "account was unused" and submit your request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll and select Streaming Channels.
Navigate to Manage Subscriptions under the Settings menu.
Select your CareerAssist subscription.
Choose Cancel Subscription (if required for refund).
After cancellation, go back to the Settings menu and select Help.
Use the Contact Us option to submit a refund request emphasizing the lack of usage.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your reference.
I kindly ask for a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This means you should allow up to 3 business days for our team to review your request.
Processing
Your refund is in the process of being issued, and we’re working on it.
Your refund is being finalized, and it typically takes 5-7 business days for completion.
Refunded
The refund has been successfully processed, and the funds have been returned.
You should see the funds back in your account within 3-5 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive a partial refund, with details provided in your account.
Completed
All aspects of your refund have been finalized.
The refund process is complete; no further action is needed.
Canceled
Your refund request has been canceled, either by you or our team.
If you believe this is an error, please contact our support team for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At CareerAssist, users sometimes need to navigate their subscription and service options, leading to various refund scenarios. Here are some real user experiences where refunds were successfully claimed:
Subscription Overlap: A user realized that they had mistakenly subscribed to two different career coaching packages simultaneously. Upon contacting CareerAssist customer support, they explained their situation and were promptly issued a refund for the duplicate subscription, allowing them to continue with their preferred choice.
Service Change Requests: After a user decided that a specific workshop did not align with their career goals, they reached out to CareerAssist. They detailed their request to switch to another program within the same billing cycle, and the support team helped facilitate the change while issuing a partial refund for the workshop they opted out of.
Account Downtime: A user experienced access issues during a scheduled coaching session due to a temporary account issue at CareerAssist. Following the resolution of the problem, the user contacted support regarding the missed session and was issued a refund for that session as a gesture of good faith.
Billing Query: A user was uncertain about a charge appearing on their statement related to CareerAssist’s services. After consulting with customer support and clarifying the charge’s context, they found that it was for an add-on service they had forgotten they subscribed to. The support team assisted in removing the add-on and issued a refund for the first month’s charge, returning the user to their original plan.
The Easiest Way to Get a CareerAssist Refund
If you're frustrated trying to get a refund from CareerAssist—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CareerAssist is straightforward and designed for your convenience. Here’s how to efficiently monitor your refund throughout the process.
Check Your Email Regularly: CareerAssist sends refund updates directly to your registered email. Look for emails with the subject line "Refund Update" to stay informed about your refund status.
Use the CareerAssist Mobile App: For real-time updates, download the CareerAssist mobile app. You can receive in-app notifications as soon as there are any changes to your refund status.
Visit Your Account Dashboard: Log in to your CareerAssist account and navigate to the Order History section. Here, you can view the latest status of your refund requests.
Check the Billing Section: Under your account settings, the Billing section provides detailed insights on any transactions including your refund details, timeline, and status.
Understand the Refund Progress Information: CareerAssist updates you about the stages of your refund process. This includes initial request submission, approval, processing time, and the expected date of completion.
Utilize the Help Center: If you have questions about your refund process, the Help Center on the CareerAssist website offers comprehensive guides and FAQs tailored to refund inquiries.
FAQ
Unfortunately, if users forget to cancel their subscription before the renewal date, they are generally not eligible for a refund. We encourage all users to keep track of their subscription timelines to avoid any confusion. If you have further questions or need assistance, please feel free to reach out to our support team.
Refund processing times can vary depending on your bank or payment provider. Generally, it may take 5 to 10 business days for the refund to appear in your account after it has been processed by CareerAssist. For more specific information, it's best to check with your financial institution.
If you see a charge but do not have an active subscription, please first check your account details on our website to verify your subscription status. If you still believe there is an error, kindly reach out to our customer support team with your transaction details for further assistance.
If you are unable to receive a refund directly from CareerAssist, consider reaching out to their customer service team again for further assistance. Additionally, you may want to explore escalating your request within their support system to ensure your concerns are thoroughly addressed. Reviewing your account details and any relevant policies on the website can also provide clarity on available options.
If CareerAssist refuses to issue a refund, start by carefully reviewing their refund policy to ensure you understand the terms. You may also want to reach out to their customer support again for clarification or assistance. Additionally, checking your account details and confirming the eligibility for a refund could provide further insights into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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