How to Get a CareerInsights Refund

• Account Information: Ensure you have your CareerInsights account username and email associated with your account ready for verification.
• Transaction ID: Locate and note the transaction ID from your purchase to identify your order accurately.
• Payment Confirmation: Have a copy of the payment confirmation email or receipt that details your purchase.
• Service Details: Be prepared to provide specific details about the service you are requesting a refund for, including the date of purchase and service type.
• Refund Reason: Clearly articulate the reason for the refund, such as dissatisfaction with the service or technical issues encountered.
• Correspondence Record: Gather any previous correspondence related to your service, including emails discussing issues or support tickets.
• Cancellation Confirmation: If applicable, have proof of any cancellation requests you’ve made, including dates and responses.
• Usage Evidence: If relevant, collect any evidence showing your usage of the service, such as screenshots or logs, which may help with your case.

*Working days are Monday to Friday, and don't include public holidays.

At CareerInsights, we understand that users may occasionally need to inquire about their rights regarding refunds tailored to our specific services. As a platform dedicated to providing valuable career development tools and resources, we have established guidelines for determining eligibility for refunds based on user circumstances and account management scenarios.

The following situations might qualify users for a refund within the context of CareerInsights's offerings:

• Service Non-Delivery: If a user has purchased a specific course or service and it has not been delivered as promised, they may be eligible for a refund.
• Satisfaction Guarantee: Users who are not satisfied with their purchase within a specified period, as outlined at the time of purchase, might qualify for a refund under our satisfaction guarantee policy.
• Subscription Cancellation: If a user decides to cancel their subscription during the trial period, they may be eligible for a refund of the initial payment, depending on when the cancellation occurs.
• Account Status Changes: Changes in a user's account status, such as downgrading from a premium plan to a free version, could potentially affect eligibility for refunds based on the specific terms of the subscription agreement.
• Billing Inquiries: For users reflecting on charges related to their ongoing subscription or one-time purchases, clarifying the billing cycle and associated terms may reveal circumstances that justify a refund request.

We encourage users to review our refund policy and reach out to our support team for any specific inquiries related to their accounts. Our goal is to ensure users have a clear understanding of their rights and the procedures for seeking refunds within the structure of our services.

At CareerInsights, users often navigate various account management situations that may lead to refund requests. Here are some real user scenarios where refunds were successfully granted:

• Subscription Downgrade: A user decided to downgrade from a premium subscription to a basic plan after realizing they were not utilizing all premium features. After contacting customer support for assistance, they received a prorated refund for the remaining days of their premium subscription, making the transition smooth.
• Account Inactivity: A long-time subscriber faced unforeseen personal circumstances, leading to several months of inactivity. Upon reaching out to CareerInsights, they explained their situation, and customer support promptly issued a refund for the periods of inactivity, ensuring the user could re-engage without loss.
• Service Interruption: A user experienced intermittent issues with accessing live career coaching sessions due to technical difficulties. After documenting the issues and contacting support, they were issued a refund for the affected sessions, allowing them to reschedule with peace of mind.
• Plan Change Clarification: After mistakenly believing they had upgraded to a new plan, a user discovered they were still on their original subscription. They contacted CareerInsights for clarification and, after verifying the confusion, were granted a refund for the extra charge incurred during the transitional period.

Tracking your refund status with CareerInsights has never been easier! By leveraging specific tools and options, users can stay updated on their refund progress without a hassle. Here’s how to efficiently track your refund status:

• Check Your Email Updates: CareerInsights sends out automated email notifications regarding your refund status. Look for emails titled "Refund Status Update" that include essential details about the progress of your refund.
• Utilize the Mobile App: If you’re using the CareerInsights mobile app, simply navigate to the "Account" section, where you'll find a dedicated "Refunds" feature. This will provide real-time updates on your refund status.
• Visit the Order History: Within your CareerInsights account, head to the "Order History" section. Here, you can view all transactions and their corresponding refund statuses at a glance.
• Explore the Billing Section: For an in-depth look, check the "Billing" section of your account. This area will detail any initiated refunds and expected timelines for processing.
• Access the Dashboard for Live Updates: The user-friendly account dashboard on CareerInsights displays a summary of all your transactions. Look for a refund progress tracker at the top of the dashboard during the refund processing period.
• Set Up In-App Notifications: Ensure that you have turned on in-app notifications in settings to receive instant alerts about refund updates directly through the app.