How to Get a CARILION WELLNESS Refund

• Membership ID: Make sure to have your membership ID number readily available as it is crucial for identifying your account.
• Transaction ID: Locate the specific transaction ID for your payment, especially if the refund relates to a class or personal training session.
• Proof of Payment: Gather receipts or bank statements that show the transaction to facilitate quick processing of your refund request.
• Cancellation Confirmation: If applicable, keep a record of any cancellation emails or confirmations to support your refund claim.
• Date of Service: Note the date of the service or class that you are requesting a refund for, as CARILION WELLNESS may require this for validation.
• Reason for Refund: Prepare a brief explanation of why you are requesting the refund, as CARILION WELLNESS might ask for this to process your request efficiently.
• Contact Information: Ensure your contact details (email and phone number) are up to date for any follow-up communications regarding your refund.
• Membership Agreement: Review your membership agreement, as it may contain relevant refund policies that you'll need to reference.

*Working days are Monday to Friday, and don't include public holidays.

At CARILION WELLNESS, understanding your rights surrounding refunds is important, especially as our services are designed to support your wellness journey. Users should be aware of specific situations that may qualify for refunds based on account management and service circumstances.

• Service Cancellation: If you cancel your membership prior to the next billing cycle, you may be eligible for a refund for the unused portion of your membership.
• Class or Program Changes: Should you have registered for a specific class or program that is canceled or rescheduled, you might qualify for a refund or credit towards another class.
• Membership Downgrades: If you choose to downgrade your membership tier, you may receive a prorated refund for the difference in membership fees, depending on the timing of your request.
• Billing Errors: In cases of discrepancies in billing information, such as an incorrect charge for a service you did not utilize, you could be eligible for a refund once the situation is verified.
• Personal Health Issues: If a health situation arises that prevents you from utilizing our services, you may be eligible for a partial refund or extension of your membership, based on your circumstances and provided documentation.

We encourage users to reach out to our customer service team for any inquiries regarding their specific circumstances. Being informed about your eligibility helps in managing your wellness experience effectively.

At CARILION WELLNESS, users occasionally seek refunds for various service-related reasons. Here are a few realistic scenarios illustrating how members successfully claimed refunds based on their circumstances:

• Subscription Upgrade Issue: A member upgraded their annual wellness plan but realized shortly after that they needed a different plan due to personal commitments. They contacted customer support, clarified their needs, and successfully arranged a refund for the difference in cost, allowing them to switch to the appropriate plan.
• Cancelled Class Registration: An individual signed up for a fitness class series at CARILION WELLNESS but faced a scheduling conflict just days before the first session. Upon reaching out to customer service, they received a full refund for the classes they could no longer attend, alleviating financial concerns and respecting their circumstances.
• Accidental Online Purchase: A user mistakenly purchased a supplement package during a promotional period and realized it while reviewing their cart online. They quickly contacted CARILION WELLNESS and, after confirming it was within the return window, received a prompt refund, ensuring customer satisfaction.
• Membership Transition: A member decided to transition from a monthly membership to a more comprehensive annual plan. After discussing options with customer support, they were reassured they could expect a prorated refund for the remaining monthly fees, facilitating a seamless switch to the annual plan.

Tracking your refund status efficiently at CARILION WELLNESS is crucial for ensuring you remain updated on your financial transactions. Here are some specific tips to help you stay informed about your refunds:

• Check Your Email Regularly: CARILION WELLNESS sends detailed refund updates directly to your registered email. Look for emails with the subject "Refund Status Update" to stay informed about your refund progress.
• Utilize the Mobile App: If you’re using the CARILION WELLNESS mobile app, navigate to the notifications section for the latest updates on your refund status, which may include step-by-step progress markers.
• Access Your Account Dashboard: Log in to your CARILION WELLNESS account and visit the account dashboard. Here, you can find a dedicated section for refund statuses where you can view the details of your recent transactions.
• Review Your Order History: In the order history section, you can directly select any order associated with a refund. This will provide you with the most current status and expected processing times.
• Visit the Billing Section: Under the billing section of your account, you will find detailed information on any initiated refunds, including the amount, status, and any relevant notes.
• Contact Customer Support: If you have questions or concerns about your refund, CARILION WELLNESS customer support is available to assist you. Use the support chat feature available in the app for real-time updates.