Many users often overlook billing details until an unexpected charge catches their attention, particularly when a subscription renews automatically. This guide aims to clarify how refunds work at CartaNatal, detailing who is eligible for a refund and the steps needed to request a swift reimbursement. Our goal is to ensure you have all the information you need to navigate the refund process smoothly and confidently.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Retrieve the initial email received after purchase, which contains essential details about your order.
Transaction ID - Have the unique transaction ID handy, which can typically be found in your order confirmation or your account history.
Account Information - Ensure you have your account credentials for CartaNatal, as you may need to log in to verify your order details.
Supporting Documentation - Gather any relevant documentation such as screenshots or statements that show the transaction and the charge.
Original Astrology Report - If applicable, have the original astrology report or digital content accessible to demonstrate the service provided.
Refund Request Details - Prepare a clear explanation for your refund request, specifying the reasons for dissatisfaction or issues with the service.
Contact Information - Make sure your current email address and phone number are available for follow-up communication.
Policy Review - Familiarize yourself with CartaNatal's refund policy to ensure your request aligns with their terms and conditions.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit card
5-7 working days
PayPal
3-5 working days
Bank transfer
7-10 working days
Cash on Delivery
Not applicable
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CartaNatal
At CartaNatal, users have specific rights regarding their eligibility for refunds based on the nature of the services provided. CartaNatal specializes in offering personalized astrological charts and related digital content, which are accessible upon purchase or subscription. Understanding your circumstances is essential for determining whether you might qualify for a refund.
Users may find themselves in various situations that could affect refund eligibility:
Subscription Cancellation: If a user cancels their subscription prior to the next billing cycle, they may not be charged for the upcoming period, and any remaining access time may allow for the continued use of services until the end of the current billing period.
Service Not Accessed: In circumstances where a user has purchased a product but has not accessed the service or content, it may be possible to inquire about eligibility for a refund based on the specific product's terms.
Defective Digital Products: If a purchased astrological chart is found to be non-functional or not as described, users might be eligible for a refund or replacement based on their account activity and specific product details.
Billing Discrepancies: If there are questions concerning recent charges that don't align with a user's particular subscription plan, it may warrant discussion regarding potential adjustments.
Promotional Terms: Should a user not receive a promotional discount as expected, this situation can be evaluated to determine if a refund or account credit is warranted based on the promotional terms provided.
It is recommended for users to review their account status and contractual terms to better understand their eligibility in specific situations. By doing so, users can make informed inquiries regarding refunds and clarifications surrounding their purchases.
Step-by-Step Process to Request Your CartaNatal Refund Like a Pro
If you purchased through carta-natal.es:
Visit the CartaNatal website and log into your account.
Navigate to the Account Settings section.
Locate the Billing History option and click on it.
Identify the recent transaction or subscription you would like a refund for.
Select Request Refund next to the transaction.
In the comments, mention that the subscription renewed without prior notice.
Emphasize any unused periods in your account.
Submit your request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your CartaNatal subscription in the list and tap on it.
Scroll down to find the Report a Problem link.
Choose the most relevant reason for your refund request.
In the details, mention the subscription renewed without notice.
Submit your report for review.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap Subscriptions and find your CartaNatal subscription.
Select Cancel Subscription to stop further charges.
After cancelling, scroll to find the Refund option.
Choose the reason as "It was charged without notification" and mention unused account time.
Submit your request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Account section.
Select Manage Subscriptions.
Find your CartaNatal subscription and select it.
Select Cancel Subscription.
After cancellation, look for Request Refund or similar.
In the message, state that you were not notified before billing.
Submit your refund request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason].
As such, I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is still under review.
Please allow up to 3 business days for us to evaluate your request.
Processing
Your refund is currently being processed and will be completed soon.
Refunds usually take up to 5 business days to complete.
Refunded
Your refund has been successfully processed.
The amount should reflect in your account within 3-7 business days.
Partially Refunded
You have received a partial refund for your order.
Check your account; the refunded amount will be shown next to the original charge.
Canceled
Your refund request has been canceled.
No refund will be processed; please contact customer support for clarification.
Completed
The refund process has been finalized successfully.
You can view the updated transaction details in your account history.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At CartaNatal, users occasionally encounter scenarios where claiming a refund is necessary. Here are a few real-life situations where users successfully navigated the refund process:
Subscription Adjustment: A user wanted to upgrade their subscription for additional features but accidentally paid for a higher tier twice in one month. Upon contacting customer support, they were able to explain the situation and received a refund for the extra charge within a few days.
Incorrect Birth Data Input: A customer realized after receiving their personalized natal chart that the birth date entered during purchase was incorrect. By reaching out to CartaNatal’s help team, they provided the correct data and were issued a refund for the original chart while seamlessly receiving a new one with the accurate information.
Feature Misunderstanding: A user purchased a standalone report, believing it included a comprehensive analysis of their natal chart features. After discovering it did not, they contacted customer service for clarification and successfully requested a refund, which was processed promptly after confirming the misunderstanding.
Subscription Pause Request: A customer needed to pause their subscription due to personal circumstances but forgot to do so before the next renewal date. They reached out to customer support, who kindly granted a refund for the recent charge and assisted in setting up the subscription pause for the future.
The Easiest Way to Get a CartaNatal Refund
If you're frustrated trying to get a refund from CartaNatal—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CartaNatal is straightforward and efficient. Here are the best ways to ensure you stay informed about your refund process:
Check Email Notifications: CartaNatal sends email updates regarding the status of your refund. Look for emails with the subject line "Refund Update" to stay informed about any changes.
Account Dashboard: Log in to your CartaNatal account and navigate to your account dashboard. Select the "Order History" section, where you can view the status of your refund alongside your purchase details.
Billing Section: In your account settings, under the "Billing" section, you will find detailed information about your refunds, including processing times and any applicable fees.
In-App Notifications: If you use the CartaNatal mobile app, enable notifications to receive real-time updates about your refund status directly on your device.
Refund Tracking Tools: CartaNatal offers a dedicated refund tracking tool under the "Support" tab on their website. This feature provides progress updates and estimated completion times for your refund.
Personal Support: If you have questions, reach out to CartaNatal’s customer support via the chat feature on their website for immediate assistance regarding your refund status.
FAQ
Refunds for subscriptions at CartaNatal are generally not available if the cancellation is not processed before the renewal date. Users are encouraged to review the cancellation policy and manage their subscriptions actively to avoid any unintended charges. For any specific concerns, contacting customer support directly may provide further assistance.
Refunds from CartaNatal typically take between 5 to 10 business days to process, depending on your bank's policies. You will receive a confirmation once the refund has been initiated on our end. Please note that the exact time for the funds to appear in your account may vary.
If you see a charge but do not have an active subscription, please first check your account details and payment history on carta-natal.es to ensure that there isn't an active subscription linked to your account. If everything appears correct and you still have concerns, we recommend reaching out to our customer support team for assistance in resolving the issue.
If you are unable to obtain a refund directly from CartaNatal, consider reaching out to their customer service team again for further assistance. You may also explore the option of escalating your inquiry within CartaNatal's support system to seek additional help. Additionally, reviewing your account details could provide insights into your situation.
If CartaNatal refuses to issue a refund, you can start by reviewing their refund policy to understand the specific terms and conditions. Additionally, consider reaching out to customer support again for clarification or further assistance. Checking your account details may also provide insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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