Billing concerns often take a back seat until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to help you navigate the CARTO refund process with ease. We'll clarify who is eligible for refunds and provide step-by-step instructions to ensure you can request your money back promptly. Our goal is to make this experience as straightforward and stress-free as possible.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your CARTO account login details, including your username and password, ready for verification.
Order Number or Transaction ID: Locate the specific order number or transaction ID associated with the purchase you are seeking a refund for, found in your email confirmation or account history.
Proof of Payment: Gather any payment receipts or bank statements that reflect the transaction to provide proof of payment.
Reason for Refund: Clearly outline the reason for your refund request, referencing any specific issues with the service or product received.
Communication Records: Have any relevant emails or messages exchanged with CARTO support regarding the issue that led to your refund request.
Service Description: Keep a copy of the service description or agreement detailing what you purchased, as this can clarify expectations and discrepancies.
Cancellation Confirmation: If applicable, collect any cancellation confirmations or correspondence indicating that you are seeking a cancellation and refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-5 working days
Bank Transfer
5-15 working days
Invoice
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CARTO - carto.com
CARTO offers a sophisticated platform for location intelligence and geospatial analysis, primarily functioning as a subscription-based service. Users have specific rights regarding refunds that depend on their subscription type, usage, and account management. Understanding these rights is essential for users to navigate their billing situations effectively.
Refund eligibility at CARTO might apply in the following scenarios:
Service Disruption: Users may qualify for a refund if there are significant outages that impede access to the platform, assuming these disruptions last beyond a typical operational tolerance.
Overages on Usage: If a user exceeds their plan's usage limits and incurs overage charges, they might be eligible for refunds for overages deemed incorrect, contingent on confirmation from CARTO's support team.
Account Downgrade: If a user downgrades their subscription plan and pays for features that are no longer relevant, they might be eligible for a prorated refund based on the new plan's activation date.
Plan Cancellation: Upon cancellation of a subscription, users may be eligible for a refund of any unused subscription period, applicable only if the cancellation aligns with the specified terms of service.
Credit for Future Services: In instances where a scenario calls for compensation for past service issues, users could receive credit towards future billing rather than a direct refund.
It is important for users to review their individual account settings and consult CARTO’s support documentation or customer service for specific details regarding refund eligibility criteria associated with their unique circumstances.
Step-by-Step Process to Request Your CARTO - carto.com Refund Like a Pro
If you purchased through CARTO - carto.com:
Visit the CARTO help center at carto.com/support.
Log in to your CARTO account using your credentials.
Navigate to the Billing section in your account dashboard.
Select Transaction History to find the subscription charge you want refunded.
Click on the transaction to view details.
Select the option Request a Refund associated with the transaction.
In your refund request, mention that the subscription renewed without notice and that the account was unused for the billing period.
Submit the refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top, then select Subscriptions.
Find and select your CARTO subscription.
Scroll down to find the Report a Problem link.
Select Request a Refund and choose the reason for your request.
In your message, emphasize that the subscription renewed without notice and mention the lack of utilization.
Submit your request and check your email for response updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions, then tap Subscriptions.
Locate your CARTO subscription and select it.
Tap on Manage and then choose Refund.
In the refund request form, state that it renewed without notice and highlight that you did not use the service.
Submit the request and monitor your email for further instructions.
If you purchased through Roku:
Visit the Roku website and sign in to your account.
Go to your My Account page.
Select Manage Subscriptions.
Find your CARTO subscription listed there.
Click on Request Refund next to the subscription.
In your message, mention the subscription renewed without notice and explain your lack of usage.
Submit your request and check your email for follow-up communication.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my account. The details are as follows: [describe reason]
I would like to request a refund in the amount of [Amount], processed to my original payment method.
Should you require any additional documentation, I have attached relevant files to this email.
I would appreciate confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet approved.
Please allow 3-5 business days for assessment. Notifications will be sent as the status changes.
Processing
Your refund is being processed and is under review.
Refunds usually take 7-10 business days to complete at this stage.
Refunded
Your refund has been successfully processed and funds have been returned.
You should see the funds reflected in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
Check your account for the partial refund and contact support for any further questions.
Canceled
Your refund request has been canceled, either by you or by our system.
If you believe this is an error, please reach out to customer support for assistance.
Completed
The refund process has been fully completed and is no longer pending.
Your account balance has been updated, and you are done with the refund process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At CARTO, customers occasionally face situations that lead them to request refunds for various reasons related to their subscription services. Here are a few real user scenarios where clients successfully claimed refunds:
Project Downgrade: A user realized their mapping project no longer required the advanced data processing features and opted to downgrade to a more basic subscription tier. Upon reaching out to CARTO customer support, they confirmed that a refund for the excess fees would be processed for the previous billing cycle.
Distinction in Project Needs: An organization initially subscribed to a comprehensive plan for a specific project but later determined that their needs had changed significantly. After submitting a request, the user received a refund for the portion of their subscription that was unutilized, aligned with the transition to a different plan.
Account Inactivity: After deciding to pause their account temporarily, a customer noted a billing notice for a service related to an ongoing subscription. Once the user clarified their account status with support, they were able to receive a refund for the billing cycle that coincided with their inactivity.
Tool Evaluation: A new client tried CARTO’s services during a free trial and, upon completion, mistakenly subscribed to a plan they did not intend to continue. Upon contacting support for clarification, they were guided through the cancellation process and received a refund for the subscription fee incurred shortly after the trial ended.
The Easiest Way to Get a CARTO - carto.com Refund
If you're frustrated trying to get a refund from CARTO - carto.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CARTO is straightforward and efficient. Here are the best practices to ensure you're always updated on your refund progress:
Email Notifications: Keep an eye on your registered email for notifications. CARTO will send updates regarding your refund status, including when it has been initiated and any changes at each stage of the process.
In-App Notifications: Log in to your CARTO account regularly to check for in-app alerts. These notifications can provide timely updates on your refund status directly within the platform.
Account Dashboard: Navigate to the Billing Section in your account dashboard, where you can view the status of your refunds. This section offers a comprehensive overview of all financial transactions, including pending and completed refunds.
Order History: Access your Order History to find detailed information about past transactions, including the status of any refunds. Each order entry will indicate whether a refund is in progress, completed, or failed.
Support Center: If you have questions or need further assistance regarding your refund, the CARTO Support Center is a valuable resource. You can submit a ticket or search the knowledge base for answers related to refund tracking.
FAQ
CARTO has a policy in place regarding refunds, and typically, subscriptions cannot be refunded for the time not used if a user forgets to cancel on time. We recommend reviewing our terms of service for detailed information on cancellations and refunds. If you have specific circumstances, please reach out to our support team for assistance.
Refunds from CARTO typically take between 5 to 10 business days to be processed and appear in your account, depending on your bank's policies. It's important to note that processing times can vary based on the payment method used.
If you see a charge but do not have an active subscription, please check your account details to verify your current subscription status. If you believe this charge is incorrect, contact CARTO's support team through the help center for assistance. They will be able to provide clarification and help resolve any issues.
If you are unable to obtain a refund directly from CARTO, you might consider reaching out to their customer service again for further assistance or clarification. Additionally, reviewing your account details and usage might help in understanding the situation better. If needed, you can also inquire about escalating the matter within CARTO's support system for more comprehensive support.
If CARTO refuses to issue a refund, it's advisable to review their refund policy for specific guidelines that may apply to your situation. You might also consider reaching out to their customer support team again for further clarification or to discuss any additional options available to you. Additionally, reviewing your account details may reveal relevant information regarding your purchase.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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