How to Get a Casper's Rescue Refund

• Order Number: Retrieve your order number from your confirmation email or account order history.
• Purchase Date: Have the date of purchase handy for verification purposes.
• Payment Method: Ensure you know the payment method used (credit card, PayPal, etc.) to streamline processing.
• Product Condition: Take detailed notes or photos of the product if it was damaged or incorrect, as this may be required.
• Account Information: Log into your Casper’s Rescue account to gather any relevant account details.
• Reason for Refund: Be prepared to clearly state your reason for requesting a refund to facilitate the process.
• Shipping Information: If applicable, have your shipping details ready, including tracking number and shipping date.
• Email Correspondence: Compile any previous communication with Casper’s Rescue regarding your purchase that may support your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Casper's Rescue, users have certain rights regarding their purchases and can inquire about refund eligibility based on specific circumstances related to the services provided. Understanding your eligibility for a refund can help clarify any questions regarding your account management and transactions.

Refund eligibility may apply in the following situations:

• Unfulfilled Services: If a service booked through Casper's Rescue was not fulfilled, users may inquire about potential compensation based on their specific circumstances.
• Adoption Fees: In the event that a pet adoption does not proceed due to unforeseeable circumstances, users may be eligible for a refund of the adoption fee, subject to the guidelines provided at the time of the transaction.
• Purchase of Merchandise: If a product purchased from Casper's Rescue arrives damaged or defective, customers may have the option to request a return or refund based on the established return policy.
• Service Provider Error: If an error occurs regarding a service appointment, such as a scheduling conflict initiated by the service provider, users may discuss their eligibility for a refund or credit for that service.
• Cancelled Events: Refunds may be considered for fees paid for events hosted by Casper's Rescue that have been canceled, offering an opportunity for users to recoup their costs.

For more detailed information regarding your personal situation, please refer to the specific terms and conditions outlined by Casper's Rescue or reach out to their customer service team.

At Casper's Rescue, we understand that sometimes situations arise requiring our customers to request refunds. Here are some real user scenarios where refunds were successfully claimed.

• Missed Subscription Renewal: A customer realized they no longer needed their subscription plan for pet adoption services and missed the renewal notice. Upon contacting customer support to clarify their subscription details, they were provided a full refund for the unforeseen renewal charge.
• Shipping Delay for Pet Supplies: After placing an order for pet food, a customer encountered an unexpected shipping delay that impacted their pet’s feeding schedule. Upon reaching out to inquire about the status, they were offered a refund for the shipping costs as a goodwill gesture while the issue was resolved.
• Returned Adoption Kit: A customer decided to return their adoption kit due to receiving the wrong items. After communicating the issue with our support team and following the return process, they successfully received a refund for the cost of the kit once it was returned to us.
• Accidental Double Order: A customer accidentally placed two orders for the same rescue service package while navigating the website. They quickly noticed the error and contacted Casper's Rescue within the cancellation period, resulting in a successful refund for one of the duplicate orders without hassle.

Tracking your refund status at Casper's Rescue is easy and straightforward. To ensure you stay updated on your refund progress, follow these specific steps:

• Email Notifications: Keep an eye on your email inbox for updates from Casper's Rescue. You will receive a confirmation email when your refund request is processed, along with details about the estimated timeline for completion.
• Account Dashboard: Log in to your Casper's Rescue account and navigate to your Order History section. Here, you can find real-time status updates on your refund requests, including whether they are in review or completed.
• Mobile App Updates: If you use the Casper's Rescue mobile app, make sure to enable notifications. You'll receive alerts directly to your device as the status of your refund changes, making it easy to track without needing to log in continuously.
• Billing Section: Within your account settings, visit the Billing section. This area contains detailed information about all transactions, including pending and completed refunds, helping you to monitor the progress with ease.
• Customer Support: If you have questions or need additional assistance, reach out to Casper's Rescue customer support. They can provide specific information regarding your refund status and any outstanding issues.