How to Get a Caught Dreamin Refund

• Account Email: Ensure you have the email address associated with your Caught Dreamin account handy for reference.
• Transaction ID: Locate the transaction ID for the purchase or service you are requesting a refund for; this is typically found in your confirmation email.
• Service Details: Prepare a brief description of the specific service or therapy session you are seeking a refund for, including the date it was scheduled.
• Reason for Refund: Clearly outline the reason you are requesting a refund, such as cancellation, dissatisfaction, or other relevant issues.
• Payment Method: Have the payment method details ready, such as the last four digits of the credit card used or PayPal account information.
• Communication History: Gather any previous correspondence with Caught Dreamin related to your request, including emails or support tickets.
• Refund Policy Reference: Review and reference Caught Dreamin's refund policy to support your request, noting any relevant sections that may apply.

*Working days are Monday to Friday, and don't include public holidays.

At Caught Dreamin, we are committed to providing a fulfilling therapeutic experience for our users. Understanding the circumstances under which a refund may be applicable is essential for our customers. Below are specific scenarios that could qualify for a refund based on our policies and the nature of our services.

• Service Cancellation within the Initial Period: If a user decides to cancel their subscription within the first 14 days of service initiation, they may be eligible for a full refund of the initial payment made.
• Duplicate Session Bookings: In the case of accidental double bookings for therapy sessions, users might qualify for a refund for the additional session, provided the cancellation of one session is made 24 hours in advance.
• Service Quality Concerns: If a user feels that the service provided did not meet the standards as described, they may reach out to our support team to discuss their concerns, and a potential refund could be considered.
• Account Access Issues: Users experiencing technical difficulties preventing access to their therapy sessions may be eligible for a pro-rated refund based on the duration of time they were unable to utilize the service.
• Change in Circumstances: Users who face significant life changes (e.g., health issues or relocation) that inhibit their ability to continue services may submit a request for a refund corresponding to their remaining subscription balance.

For any questions related to subscription management or to explore refund eligibility further, users are encouraged to contact our customer support team for personalized assistance.

At Caught Dreamin, we understand that life can be unpredictable, and sometimes users need to navigate account and billing issues. Here are some real user scenarios where customers successfully claimed refunds for services.

• Accidental Subscription Renewal: A user intended to switch to a different subscription plan but inadvertently set their current plan to renew. Upon realizing the mistake, they reached out to customer support, promptly updated their plan, and received a refund for the renewal amount.
• Service Interruption: A customer experienced unexpected service interruptions during a critical therapy session, making it difficult to engage fully. After reporting the issue and explaining the situation, they received a refund for the session due to the disruption.
• Billing Clarification: A customer noticed that the billing statement included an extra session they did not attend. After confirming their attendance records with Caught Dreamin's support team, they quickly received a refund for the mistakenly charged session.
• Plan Change Prior to Billing: A user decided to downgrade their subscription plan shortly before the next billing cycle but noticed the charge still went through. They contacted Caught Dreamin’s customer service to explain the timing of their plan change and successfully obtained a refund for the previous higher plan charge.

Tracking your refund status with Caught Dreamin is designed to be straightforward and convenient. By following these specific steps, you can efficiently monitor your refund process.

• Check Your Email: Caught Dreamin sends refund updates directly to your registered email address. Be on the lookout for messages with subject lines that include "Refund Update" to stay informed about your refund status.
• Log Into Your Account: For detailed tracking, log into your Caught Dreamin account. Navigate to the Order History section, where you can view the status of your refund requests.
• Utilize the Mobile App: If you have the Caught Dreamin mobile app, you can check your refund status under the Billing section. This ensures that you have access to refund information on the go.
• Review Updated Status: Once you initiate a refund, you can monitor its progress. Look for milestones such as "Refund Requested," "In Process," and "Refund Completed" in your account dashboard for clear updates.
• In-App Notifications: Enable notifications on the Caught Dreamin app to receive instant updates about your refund status. This feature will alert you as soon as there are changes to your refund request.