For many users, billing becomes a concern only when an unexpected charge appears, often due to automatic subscription renewals. This guide is designed to clarify how Cellics refunds operate, detailing eligibility criteria and the straightforward steps to request your money back swiftly. Whether you're seeking a refund for a recent charge or need assistance navigating the process, we’re here to help you every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number associated with your purchase on Cellics.
Transaction ID: Gather the transaction ID from your payment confirmation or bank statement.
Account Information: Ensure you have access to your Cellics account and can log in to retrieve any necessary details.
Purchase Date: Note the exact date when the product or service was purchased, as this may be required for the refund process.
Reason for Refund: Prepare a concise explanation outlining the reason for your refund request, which should align with Cellics's return policy.
Supporting Documentation: Collect any relevant documentation, such as receipts, emails regarding your purchase, or screenshots of issues encountered with the product/service.
Refund Policy Reference: Review Cellics’s refund policy to ensure that your request meets their specific guidelines and conditions.
Communication History: Keep a record of any communications with Cellics about your order or issues, including dates and details of conversations.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Cellics
At Cellics, users have specific rights regarding their subscriptions and services that may allow for reimbursement in certain situations. Understanding these scenarios can help users determine if they might be eligible for a refund based on their specific circumstances.
Service Interruption: If a user experiences an unexpected interruption of service for an extended period, they may qualify for a refund for that billing cycle.
Account Overcharges: Users reviewing their billing history may notice an inconsistency in their charges, which could make them eligible for a refund pending verification of the charges.
Subscription Modifications: In cases where a user has modified their subscription plan but is billed at a previous rate, they might be eligible for a refund of the difference.
Technical Issues: Users who encounter persistent technical issues that prevent them from using the service effectively for a significant time may qualify for a prorated refund for the duration of the issue.
Billing Errors: If discrepancies arise related to promotional offers or pricing plans, users may be eligible for a refund related to the erroneous charge.
Users are encouraged to review their account activity and reach out to Cellics’s customer service for any clarifications or questions regarding their eligibility for refunds.
Step-by-Step Process to Request Your Cellics Refund Like a Pro
If you purchased through Cellics.com:
Visit the Cellics website and log in to your account.
Navigate to the Account Settings section.
Select Billing History.
Find the most recent charge related to your membership or subscription.
Click on Request Refund next to the charge you want to dispute.
In the pop-up, include a brief message, such as: "The subscription renewed without notice and I was unaware of this charge."
Submit the refund request and wait for an email confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Cellics subscription.
Tap on Report a Problem.
Choose Request a Refund and select your reason, such as: "The account has been unused, so I'd like to request a refund."
Submit your request and await feedback via email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon and select Subscriptions.
Find and select your Cellics subscription.
Tap on Report a Problem.
Choose Request a Refund and mention: "I didn’t authorize the renewal as I was not using the service."
Follow the prompts to submit your refund request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage account section.
Select Purchase History.
Find the Cellics transaction in your history.
Click on Request Refund for that purchase.
Write a message such as: "I want a refund as the service was not used in the last billing cycle."
Submit the request and check your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm the status of my refund request within the next 3-5 business days?
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated and is awaiting approval.
Please allow up to 3 business days for the refund to be reviewed.
Processing
The refund is currently being processed by our finance team.
This stage typically takes 3-5 business days. You will be notified once it is complete.
Refunded
Your refund has been successfully completed and the amount has been credited back to your account.
Check your payment method; it may take a few days for the funds to appear in your account.
Partially Refunded
A partial amount of your original payment has been refunded.
You will receive an email detailing the refunded amount and your remaining balance.
Completed
The refund process has been completed without any issues.
You can rest assured that your funds are now back in your account.
Canceled
The refund request has been canceled, either by you or due to our policies.
If you believe this is a mistake, please contact our support team for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Cellics, we strive to ensure our users have the best experience while utilizing our services. However, there are instances where users may need to claim refunds due to various situations. Here are some real user scenarios where refunds were successfully claimed by our customers:
Service Interruption: A user experienced a temporary disruption in service due to scheduled maintenance that unexpectedly extended beyond the promised timeframe. After reaching out to customer support, they were promptly issued a refund for the affected billing cycle as a gesture of goodwill.
Incorrect Billing Charge: A user noticed a discrepancy in their subscription billing after updating their plan. They contacted support to clarify their new plan details, and upon review, Cellics confirmed an incorrect charge. The user received a full refund for the erroneous amount within a few days.
Direct Billing Inquiry: A customer had questions about their recent billing and thought they were charged for an additional month inadvertently. After checking their account and verifying the subscription details with customer service, they found it was a misunderstanding. However, recognizing their concern, Cellics provided a one-time refund for that billing cycle.
Plan Adjustment: A user decided to downgrade their subscription due to budgetary constraints and found they were still billed for the higher tier during the transition. Upon reaching out for clarification, the Cellics support team helped rectify the situation and processed a refund for the previous billing period to align with the user's new plan.
The Easiest Way to Get a Cellics Refund
If you're frustrated trying to get a refund from Cellics—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Cellics is straightforward and efficient, thanks to their streamlined communication methods and user-friendly interface. Follow these tips to keep up-to-date on your refund progress.
Email Notifications: Cellics sends timely email updates regarding the status of your refund. Look for emails from support@cellics.com with subject lines like "Refund Status Update" to stay informed about any changes.
In-App Notifications: If you have the Cellics mobile app, check your notifications section for real-time updates on your refund status. Ensure that notifications are enabled for the best experience.
Account Dashboard: Log into your Cellics account and visit your dashboard. Here, you can access detailed information about your current order and refund history, including the expected timeframe for your refund.
Order History: Under the "Order History" section in your account settings, you can find specific insights into each transaction, including any pending refunds and their statuses.
Billing Section: Navigate to the "Billing" section in your account for a comprehensive overview of all transactions, including successful and pending refunds. This section provides additional context concerning any discrepancies.
Refund Progress Information: Cellics provides clear updates on refund progress, indicating whether the refund is in process, completed, or if further action is required on your part. Check the status summary for this essential information.
Help Center: For any questions or issues regarding your refund, visit the Cellics Help Center. This resource can offer additional guidance and answer specific queries regarding your refund status.
FAQ
If you forget to cancel your subscription on time, unfortunately, we cannot issue a refund for that billing period. However, we encourage you to reach out to our customer support team, and they may be able to assist you with adjusting your account or offering other solutions.
Refunds typically take between 5 to 10 business days to process, depending on your bank's policies. Once processed by Cellics, you should see the funds reflected in your account statement shortly afterward. For specific inquiries regarding your refund status, it's best to contact customer support directly.
If you see a charge but don't have an active subscription, please first check your email for any confirmation messages regarding past transactions. You can then reach out to our customer support team through the contact page on our website for assistance in resolving the issue and verifying your account status.
If you're unable to receive a refund directly from Cellics, consider reaching out to customer service again for further assistance. You may also explore the option of escalating your inquiry within their support system for additional guidance. Reviewing your account details and previous communications may provide further clarity on the situation.
If Cellics declines your refund request, consider reviewing their refund policy to understand the criteria for eligibility. You may also want to reach out to their customer support for further clarification or assistance regarding your specific situation. Additionally, checking your account details can help ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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