How to Get a Celtic Steps Refund

• Order Confirmation Number: Be ready to provide the unique confirmation number you received when you booked your dance class or event.
• Transaction ID: Have the transaction ID handy from your payment receipt to expedite the refund process.
• Booking Details: Include detailed information about the specific class or event you are requesting a refund for, such as the date, time, and location.
• Original Payment Method: Identify the method of payment you used (credit card, PayPal, etc.) to help verify your transaction.
• Reason for Refund: Prepare a clear explanation as to why you are requesting the refund, whether due to cancellation, rescheduling, or dissatisfaction.
• Proof of Cancellation: If applicable, include any correspondence or confirmation emails regarding the cancellation of your booking.
• Contact Information: Ensure your current email address and phone number are available for any follow-ups regarding your refund request.
• Class Enrollment Documentation: If you are requesting a refund for an enrollments, include proof of attendance or any other related documents.

Celtic Steps offers a unique blend of traditional Irish dance experiences and performances that engage participants of all ages. Whether you're attending a workshop, booking a performance, or purchasing merchandise, understanding your eligibility for refunds is key to navigating any billing situations that may arise.

Refund eligibility at Celtic Steps may apply in certain circumstances, specifically related to the type of services or products you've engaged with. Here are some specific situations where users may qualify for a refund:

• Event Cancellation: If a workshop or event is canceled by Celtic Steps, attendees may be eligible for a full refund of their ticket or registration fee.
• Non-Attendance: For circumstances that prevent attendance, such as illness, there may be options to request a refund or reschedule depending on the notice provided prior to the event.
• Service Quality Concerns: If you feel that the quality of service or experience did not meet the expected standards as outlined during booking, you might be eligible for a refund upon providing feedback and details surrounding your experience.
• Merchandise Returns: If you purchase merchandise and it is defective or doesn't meet the description provided, returns for a refund may be eligible when contacted within a specified timeframe.

For any specific inquiries or detailed guidance on your eligibility, it's advisable to reach out directly to Celtic Steps, who will assist you based on your individual situation.

At Celtic Steps, customers sometimes encounter situations that lead them to seek refunds. Here are some real user scenarios where refunds were claimed successfully:

• Cancelled Class Program: A user initially signed up for a series of dance classes but had to cancel due to personal reasons. After reaching out to customer support with their request and the necessary details, they received a prompt refund for the remaining classes.
• Incorrect Ticket Purchase: A customer accidentally purchased tickets for the wrong event during a busy booking period. Upon contacting Celtic Steps, they explained the mix-up and were able to process a refund, allowing them to rebook for the correct show.
• Class Rescheduling: After signing up for a weekend workshop, a participant discovered that the date had been changed. They contacted customer service for clarification and opted for a refund instead of the new date, which was granted quickly and efficiently.
• Membership Cancellation: A member decided to cancel their subscription after a few months. When they reached out to clarify the remaining balance on their account, they were informed of a refund for the unused portion of their membership, which was processed without any issues.

Tracking your refund status with Celtic Steps is straightforward and user-friendly. Whether you’re using our website or mobile app, you can easily stay updated on the progress of your refund.

• Email Notifications: Look out for refund updates sent directly to your registered email. Celtic Steps sends confirmation messages when a refund is initiated and provides updates throughout the process.
• Account Dashboard: Log in to your Celtic Steps account and navigate to the Order History section. Here, you can view the status of your refunds, including any relevant updates on processing times.
• In-App Notifications: If you’re using the Celtic Steps mobile app, check the notifications section for real-time updates on your refunds. We often notify you about significant changes or completion of the refund process.
• Billing Section: Within your account settings, visit the Billing section to find detailed information about any requested refunds, including the amount, date requested, and the anticipated completion date.
• Customer Support: If you need further assistance, our dedicated customer service team is available through the Help Center. You can inquire about your refund status directly, and our team will provide you with the most current information.