It's not uncommon to overlook billing details until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at CEP Mindset Coaching, helping you understand eligibility and the straightforward steps to request a refund efficiently. Our aim is to support you in resolving any concerns quickly and smoothly, ensuring you feel confident in managing your coaching experience.
What You Should Prepare Before Applying For Refund
Account Information: Your login credentials associated with your CEP Mindset Coaching account.
Transaction ID: The unique identification number for your purchase, which can usually be found in your email confirmation or your account purchase history.
Service Details: Specific information about the coaching service you purchased, including the date of service and any relevant specifics.
Proof of Payment: A copy of the receipt or transaction confirmation email that demonstrates your payment for the service.
Reason for Refund: A concise explanation for why you are requesting a refund, using specific details related to your experience with the coaching service.
Communication Records: Copies of any prior communication with CEP Mindset Coaching regarding the issue or service in question.
Feedback Submission: If applicable, any feedback form or survey you have filled out related to your coaching experience.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5 - 7 working days
PayPal
3 - 5 working days
Bank Transfer
7 - 10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CEP Mindset Coaching
At CEP Mindset Coaching, we focus on empowering individuals through personal coaching services designed to facilitate growth and transformation. Understanding your eligibility for a refund helps clarify how our services align with your needs and expectations. Here are some specific situations that may qualify you for a refund:
Service Cancellation Within the Initial Period: If you cancel your subscription within the first 14 days, you may be eligible for a refund based on our satisfaction guarantee policy, provided you have not engaged in any sessions beyond the initial consultation.
Scheduling Conflicts Due to Technical Issues: If you encounter technical difficulties that lead to a missed session, you might qualify for a refund or credit to reschedule your appointment, so that you can fully benefit from our coaching services.
Material Not Received: For coaching packages that include downloadable materials, if you do not receive access to these resources as specified, you could be eligible for a refund or exchange.
Illness or Emergency Situations: Should you face an unexpected personal emergency or illness that prevents you from continuing your coaching sessions, you may be able to receive a refund for unused sessions per our flexible rescheduling and refund policy.
Change in Service Scope: If there has been a significant change in the service offerings or materials that does not align with what was initially promised, you might be eligible for a refund based on our commitment to transparency and customer satisfaction.
It’s important to review our specific policies and terms for any other details regarding eligibility for refunds. For any questions or clarifications, please reach out to our support team who can assist you further.
Step-by-Step Process to Request Your CEP Mindset Coaching Refund Like a Pro
If you purchased through cepmindset.com:
Visit the cepmindset.com website.
Scroll down to the bottom of the homepage and click on the "Contact Us" link.
Fill out the contact form with the following details:
Your Full Name
Email Address
Subject: Refund Request
Message: Mention that the subscription renewed without notice or that the account was unused.
Submit the form and wait for a response from customer support.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the CEP Mindset Coaching subscription and tap on it.
Choose Cancel Subscription (if required) and tap the option for Report a Problem.
Follow the prompts and select Request a Refund then provide a reason, such as subscription renewed without notice.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find and tap on the CEP Mindset Coaching subscription.
Tap on Cancel Subscription (if required) and then immediately select Request a Refund.
Choose a reason for the refund, such as account was unused or the subscription renewed without notice.
If you purchased through Roku:
Go to the Roku Channel Store on your device.
Navigate to the My Account section.
Scroll down to the Manage Subscriptions area.
Find and select the CEP Mindset Coaching subscription.
Click on Cancel Subscription (if required) and scroll to the option for Get Help.
Fill out the feedback form, stating that the subscription renewed without notice or emphasize that the account has been unused.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my account. The details are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name] Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified within 3-5 business days regarding its status.
Processing
Refund request is being processed by our team.
You can expect the refund to be completed within 5-7 business days.
Refunded
The full amount of your payment has been refunded.
Check your account; the refund should appear shortly.
Partially Refunded
A portion of your payment has been refunded.
Check your account for the refunded amount; the remaining balance will not be refunded.
Completed
Your refund request has been finalized.
You can now view the refund details in your account history.
Canceled
Your refund request has been canceled.
No refund will be processed. Please contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are some realistic scenarios illustrating how users have successfully claimed refunds at CEP Mindset Coaching:
Subscription Cancellation Confusion: A user realized that they had inadvertently forgotten to cancel their monthly coaching subscription before the renewal date. Upon contacting customer support to clarify their subscription status and seeking guidance, they were promptly issued a refund after confirming their cancellation request.
Session Rescheduling Issues: After missing a scheduled coaching session due to a personal emergency, a client reached out to CEP Mindset Coaching to discuss the possibility of rescheduling and requested a refund for that session. The supportive team acknowledged the situation and offered a refund, allowing the user to book a new session without any financial loss.
Membership Upgrade Questions: A user upgraded from a basic to a premium membership but found that the additional features did not meet their expectations. By contacting customer service for clarification and expressing their concerns, they were offered a refund for the premium upgrade within the trial period, allowing them to revert to their original membership level.
Account Mismanagement: A client accidentally purchased multiple coaching packages while exploring their account settings. After reaching out for assistance with their account, they received a clear explanation and were subsequently refunded for the additional packages, ensuring they only paid for what they genuinely intended to purchase.
The Easiest Way to Get a CEP Mindset Coaching Refund
If you're frustrated trying to get a refund from CEP Mindset Coaching—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at CEP Mindset Coaching is essential for ensuring a smooth experience. Here are some specific tips to help you stay updated on your refund progress:
Check Email Notifications: CEP Mindset Coaching sends automatic email updates concerning your refund status. Look for emails with the subject line "Your Refund Update" to find detailed information.
Visit Your Account Dashboard: Log in to your CEP Mindset Coaching account and navigate to the account dashboard. Here, you’ll find a dedicated section called "Order History" where all your transactions, including refunds, are listed.
Utilize In-App Notifications: If you’re using the CEP Mindset Coaching mobile app, make sure to enable notifications. You’ll receive real-time alerts about your refund status directly through the app.
Explore the Billing Section: Within your account settings, the "Billing" section contains comprehensive details about your payment history and refund requests. This is a helpful spot to check for any updates related to your refund.
Monitor Refund Progress Updates: CEP Mindset Coaching provides clear updates throughout the refund process, including when your request has been initiated, under review, and finalized. Make sure to keep an eye on these updates for timely information.
Contact Customer Support: If you have any doubts or need further clarification about your refund, you can reach out to CEP Mindset Coaching's customer support. They’re equipped to give you the most accurate information based on your specific situation.
FAQ
Refunds for missed cancellations are generally not provided, as our policy requires timely notice for cancellation to allow for planning and scheduling. However, we encourage you to reach out to our support team, and we will do our best to assist you in your specific situation.
Refunds from CEP Mindset Coaching typically take 5 to 10 business days to process, depending on your bank or financial institution's policies. Once your refund is initiated, we'll send you a confirmation email to keep you updated on the status.
If you notice a charge but do not have an active subscription, please check your account for any trial memberships or previous subscriptions that may have transitioned to a billing cycle. If you still have questions, contact our support team with details of the charge, and we'll assist you in resolving the issue.
If you're unable to obtain a refund directly through CEP Mindset Coaching, consider reaching out to their customer service team again for further assistance. You might also explore escalating your concern within their support system for additional options. Additionally, reviewing your account details may provide insights into any applicable policies.
If CEP Mindset Coaching is unable to issue a refund, you may want to carefully review the refund policy to understand the criteria for eligibility. Additionally, reaching out to customer support again for clarification or assistance may provide further options based on your specific situation. Checking your account details and transaction history can also ensure you have all relevant information at hand.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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