How to Get a Certified Badass Refund

• Order Number: Ensure you have your unique order number from your purchase confirmation email.
• Account Email: Provide the email address associated with your Certified Badass account.
• Purchase Date: Note the date of purchase to confirm the timeframe for eligibility.
• Transaction ID: Gather your transaction ID from your payment method or receipt.
• Product Details: Have specific details about the product or service you are requesting a refund for, including any associated links or descriptions.
• Reason for Refund: Clearly articulate the reason for your refund request, including any specific issues encountered with the product or service.
• Communication History: If applicable, retain copies of any correspondence with Certified Badass customer support.
• Return Instructions: Review any return instructions given upon purchase, especially if physical products were involved.
• Proof of Payment: Attach a copy of your proof of payment, such as a screenshot of your transaction.

At Certified Badass, we strive to provide our users with exceptional services and support. Understanding your eligibility for a refund is important for managing your account effectively. Refund eligibility may depend on specific situations related to your subscription or purchase with us. The following circumstances outline when you might qualify for a refund:

• Subscription Cancellation: If you have canceled your subscription before the next billing cycle and have been charged for a subsequent period, you may be eligible for a refund for that charge.
• Service Dissatisfaction: If you encountered significant issues with our services that prevented you from using them as intended, you might qualify for a refund. This generally requires documentation or communication regarding the issue.
• Trial Period: If you signed up for a trial period of our services and decide not to continue with a subscription before the trial ends, you may be eligible for a refund if charged mistakenly.
• Double Charges: While we always aim to process payments accurately, if you notice that you were billed more than once for the same subscription period, you may be eligible for a refund for the additional charge.
• Account Issues: If there were discrepancies with your account settings or subscription plan that affected your billing, it is possible that this could impact your eligibility for a refund.

We encourage our users to reach out for clarification regarding their account status or any billing inquiries to understand their options clearly.

At Certified Badass, our users often encounter unique situations that lead to the successful claiming of refunds. Here are some real-world scenarios illustrating how users navigated their billing inquiries:

• A user decided to upgrade their membership plan during an ongoing subscription but later realized they had chosen a more advanced tier than they needed. After reaching out to our support team, they successfully adjusted their plan back to their original level, receiving a refund for the difference in cost.
• One of our premium course participants experienced technical difficulties that prevented them from accessing course materials for a short period. After contacting customer service, they received a refund for the portion of the subscription that corresponded to the downtime, acknowledging the importance of uninterrupted access.
• A user miscalculated the timing of their subscription renewal and requested clarification on their billing cycle. Upon discovering they had inadvertently paid for an extra month they did not intend to use, they successfully claimed a refund for that renewal after explaining their situation to support.
• After completing an online workshop, a user found it didn't meet their expectations due to the content not aligning with their goals. They reached out to Certified Badass to express their concerns and were promptly issued a refund, showcasing our commitment to user satisfaction and feedback-driven improvements.

Tracking your refund status with Certified Badass is straightforward when you know where to look. We provide multiple channels for updates, so you can stay informed about your refund process.

• Email Notifications: Keep an eye on your inbox for updates directly from Certified Badass. You'll receive emails at each stage of the refund process, including confirmation of the request, approval, and when the funds are processed.
• In-App Notifications: If you have the Certified Badass mobile app, check your notifications section. We send real-time alerts regarding the status of your refund, ensuring that you're promptly informed of any changes.
• Account Dashboard: Log in to your Certified Badass account and navigate to the Order History section. Here, you can view the status of all your recent transactions, including any pending refunds.
• Billing Section: For more detailed information, visit the Billing section within your account settings. This area outlines specific details about your refund, such as the expected processing time and the amount being refunded.
• Refund Progress Updates: Once you initiate a refund request, you can track its progress. Certified Badass provides updates that inform you if it’s pending, approved, or completed, giving you complete visibility throughout the process.
• Customer Support: If you still have questions after checking the above resources, reach out to our customer support team via the help center. They are ready to assist you with any inquiries regarding your refund status.