Billing is often an afterthought until an unexpected charge prompts questions. At Chan's Martial Arts, we understand that navigating refunds can sometimes feel overwhelming. This guide is designed to clarify how our Basic Training refunds work, who qualifies for them, and the straightforward steps you can take to request your money back promptly. We’re here to assist you in resolving any concerns you may have.
What You Should Prepare Before Applying For Refund
Proof of Payment: Have your receipt or transaction confirmation ready to demonstrate your purchase.
Student Account Information: Gather your student ID or account username associated with Chan's Martial Arts Basic Training.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, such as session cancellations or dissatisfaction with the training.
Timeframe of Classes: Document the dates of the classes or sessions you attended that are relevant to your refund request.
Communication Records: Keep any emails or messages exchanged with Chan's Martial Arts regarding your account or refund inquiries.
Cancellation Policy Reference: Review and note the specific refund policies provided by Chan's Martial Arts to ensure compliance.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
Cash
In-person refunds available immediately
PayPal
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Chan's Martial Arts Basic Training
At Chan's Martial Arts Basic Training, we strive to provide an enriching and valuable training experience. Understanding our customers' rights regarding refunds is important, particularly given the nature of our martial arts programs.
Users may have eligibility for a refund in the following situations:
Class Cancellation: If a class is canceled by Chan's Martial Arts due to unforeseen circumstances, users may qualify for a refund for that specific session.
Medical Issues: In the event of a medical condition that prevents participation, users may be eligible to request a refund for the remaining classes, provided that they submit appropriate documentation.
Program Change: If there are substantial changes to the program that significantly impact its structure or scheduled times, users may be able to seek a refund or credit.
Enrollment Errors: In instances where enrollment was completed in error, users may qualify for a refund if they reach out within a designated timeframe to clarify the situation.
Prepaid Packages: Users who purchase prepaid training packages may be eligible for a prorated refund based on their utilization if they choose to discontinue the service early.
We encourage all users to review our specific policies regarding refunds and to reach out directly to our support team for personalized assistance regarding their unique situation.
Step-by-Step Process to Request Your Chan's Martial Arts Basic Training Refund Like a Pro
If you purchased through Chan's Martial Arts Basic Training.com:
Scroll to the bottom of the page and click on the “Contact Us” link.
Fill out the contact form with your name, email, and a clear subject line such as “Refund Request.”
In the message body, mention that you’d like a refund for your membership and specify the date of the last charge.
Include that the subscription renewed without notice and that you have not been utilizing the service.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select “Subscriptions.”
Find and select your Chan's Martial Arts Basic Training subscription.
Tap “Cancel Subscription.”
After canceling, go back to your main Settings screen and select “Report a Problem” through the Apple ID menu.
Choose the subscription and click on “Request a Refund.”
Explain that the subscription renewed without your explicit confirmation.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the menu icon (three horizontal lines) in the upper left corner.
Select “Subscriptions.”
Find and tap your Chan's Martial Arts Basic Training subscription.
Tap “Cancel Subscription.”
After cancellation, return to the menu and click “Account.”
Scroll to “Purchase History” and find the transaction for your subscription.
Tap on the transaction and select “Request a Refund.”
In your refund request, state that you did not utilize the service and are requesting a refund due to the renewal.
Submit your request for review.
If you purchased through Roku:
Turn on your Roku device and navigate to the home screen.
Go to “Streaming Channels” and select “My Channels.”
Locate and select the Chan's Martial Arts Basic Training app.
Click the * (star) button on your remote to access the options menu.
Select “Manage Subscription.”
Cancel your subscription to prevent further charges.
Visit the Roku website and navigate to the “Help” section.
Click on “Contact Us” and choose the option for subscriptions.
Request a refund, mentioning that the subscription renewed without notice.
Include information that you have not been using the service and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Chan's Martial Arts Basic Training for Refund
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Subject: Refund Request – Chan's Martial Arts Basic Training Account [Your Email]
Dear Chan's Martial Arts Team,
I hope this message finds you well. I am writing to address a billing situation related to my account. The specifics of the situation are as follows: [describe reason].
Accordingly, I would like to request a refund in the amount of [Amount]. If there are any relevant documents, I have attached them for your reference.
Could you please confirm the status of my refund request within 3-5 business days? If you need any further information, feel free to reach me at [Your Phone Number].
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is still under review.
The refund is not yet processed. Please allow a few days for evaluation.
Processing
Your refund is currently being processed by our team.
You can expect your funds to be returned within 5-7 business days.
Refunded
Your payment has been successfully refunded.
The full amount should appear in your account shortly. Check your bank statement.
Partially Refunded
A portion of your payment has been refunded.
You will receive only part of your original payment back, typically for a class cancellation.
Completed
The refund process has been completed.
You will receive a confirmation email detailing the successful refund.
Canceled
Your refund request has been canceled.
No funds will be returned. If you have questions, please contact our support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Chan's Martial Arts Basic Training, several users have successfully navigated refund requests, ensuring clarity in their account management. Here are some realistic scenarios:
Membership Plan Adjustment: A student realized they had mistakenly upgraded to a premium membership while intending to maintain their basic plan. After contacting customer support to clarify their subscription status, they successfully received a refund for the extra charge when they reverted to their original plan.
Class Cancellation: A parent enrolled their child in a martial arts workshop but had to cancel due to a scheduling conflict. Upon informing the staff and providing the necessary details, they were promptly refunded for the workshop fee, showcasing the studio's commitment to accommodating students' needs.
Inconsistent Billing Query: An adult member noticed a discrepancy in their monthly fees compared to previous months. When they reached out for clarification, the support team confirmed a temporary promotional rate had expired and handled the refund for the difference, ensuring transparency in their billing process.
Merchandise Return: A student ordered a uniform that did not fit properly. After initiating a return process, they received assistance from the team and were able to get a refund processed promptly after returning the item, demonstrating Chan's Martial Arts' focus on customer satisfaction.
The Easiest Way to Get a Chan's Martial Arts Basic Training Refund
If you're frustrated trying to get a refund from Chan's Martial Arts Basic Training—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Chan's Martial Arts Basic Training is straightforward and efficient. Here are some methods to ensure you stay updated on your refund process:
Email Notifications: Check your email regularly for updates from Chan's Martial Arts. Refund confirmations and status changes will be communicated directly to your registered email address. Look for emails from support@hollandmartialarts.com to get the latest information.
Account Dashboard: Log in to your personal account on hollandmartialarts.com. Navigate to the Order History section where you can view the status of your refunds, including the initial request date and any updates provided by our team.
Mobile App Updates: If you use the Chan's Martial Arts mobile app, check the Notifications tab. Important updates regarding your refund status will be sent as app notifications for your convenience.
Billing Section: Go to the Billing section under your account settings. Here, you will find a detailed breakdown of all transactions, including any pending refunds and their expected processing times.
Live Chat Support: If you need immediate assistance, use the Live Chat feature available on our website. Our support team can provide real-time updates and further explain the status of your refund.
Refund Progress Information: Chan's Martial Arts provides clear information on refund processing times. Typically, refunds are processed within 7-10 business days. You can find this information in your account dashboard under the Refund Policy section.
FAQ
If you forgot to cancel your membership on time, we typically do not offer refunds for that billing period. However, we encourage you to reach out to our support team to discuss your situation, as we strive to accommodate our members where possible.
Refund processing times can vary depending on your bank or credit card provider, typically taking between 5 to 10 business days to reflect in your account. Once we initiate the refund, you will receive a confirmation email, and we recommend checking with your financial institution if you have any concerns about the timing.
If you notice a charge but do not have an active subscription, please reach out to our customer support team through the contact form on our website. They will assist you in reviewing the account details and provide clarification regarding the charge. Be sure to include any relevant transaction information to expedite the process.
If you're unable to receive a direct refund from Chan's Martial Arts Basic Training, it's advisable to reach out to customer service again for further assistance. You may also consider escalating your request within their support system to explore additional avenues. Reviewing your account details or any available terms and conditions could provide further insights into potential options.
If Chan's Martial Arts Basic Training refuses to issue a refund, it's advisable to review their refund policy to understand the terms and conditions that apply. You may also consider reaching out to their support team again for further clarification or to discuss your specific situation. Additionally, checking your account details may provide insights into any eligible charges or applicable policies.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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