How to Request A charis Refund

• Order Confirmation Email: Keep the original order confirmation email sent to you after purchase.
• Transaction ID: Gather your transaction ID from your email receipt for accurate tracking.
• Product Condition Photos: If applicable, take clear photos of the product, especially if it is damaged or not as described.
• Proof of Payment: Have your payment receipt or bank statement showing the transaction ready for submission.
• Account Details: Log in to your Charis account to confirm your account details, as they may be required for identification.
• Refund Reason: Clearly outline your reason for the refund, detailing any issues with the product or service.
• Shipping Label: If returning a physical product, obtain the shipping label or notes on how to return the item.
• Terms and Conditions Reference: Familiarize yourself with the refund policy on Charis's website to ensure your case aligns with their guidelines.
• Customer Service Correspondence: Keep records of any communication with Charis's customer service regarding your issue for reference.

*Working days are Monday to Friday, and don't include public holidays.

At Charis, we value our users' experience and aim to provide clarity on the circumstances under which you might be eligible for a refund. Our services, primarily focused on supporting initiatives in Haiti through donations and memberships, include various account management options that can lead to different billing scenarios. Understanding these scenarios will help you navigate your options.

• Membership Cancellation: If you decide to cancel your membership before the next billing cycle, you may qualify for a refund for the current billing period, depending on the terms outlined at the time of your purchase.
• Service Fulfillment Issues: If there were issues with the services or initiatives supported by your membership that impacted your experience, you might be eligible for a review and potential refund, reflecting on the fulfillment of the service promise.
• Donation Refunds: While donations are typically considered final, in certain circumstances, such as if the funds were intended for a specific project that did not proceed, you may be able to request a refund based on review and eligibility criteria established by Charis.
• Account Inquiries: If you notice discrepancies or have questions regarding your billing or subscription status, this could lead to discussions on possible refunds based on your account’s unique situation.

It's important to refer to our specific policies or reach out to our support team if you have questions about your eligibility. We are here to assist you and ensure clarity regarding your account management and billing situations.

At Charis, we strive to create a seamless experience for our customers while supporting our mission. Here are some real user scenarios where customers successfully claimed refunds within our framework:

• Subscription Cancellation: A user decided to pause their subscription due to a temporary change in their circumstances. After reaching out to our support team, they received a refund for the unused portion of their subscription period, ensuring they felt valued and understood during their time of need.
• Service Interruption: During an unexpected service outage, a user contacted customer support to express their concerns. After reviewing their account and the nature of the disruption, Charis issued a refund for the service downtime, highlighting our commitment to customer satisfaction.
• Billing Error Rectification: A customer noticed an inconsistency in their billing statement related to promotional credits not being applied correctly. Upon investigation, the Charis team found an error and promptly issued a refund for the difference, ensuring transparency and trust in our billing process.
• Product Change Request: A user placed an order for a specific item but later realized they wanted to switch to a different product. After reaching out to customer service, they were able to return the original item and receive a refund, allowing them to purchase the right product without hassle.

Tracking your refund status with Charis is a straightforward process. To ensure you stay updated on your refund progress efficiently, follow these specific steps tailored for Charis users.

• Check Your Email: Charis sends notifications regarding refund updates directly to your registered email address. Look for emails with subject lines like "Refund Update" for the latest information.
• Utilize the Mobile App: If you use the Charis mobile app, you can easily check your refund status in real-time. Simply navigate to the "Order History" section, where you can find specific details about your refunds.
• Visit the Account Dashboard: Log into your Charis account on the website and go to the "Account Settings." From there, access the "Billing" section to review your refund status along with any relevant timestamps and notes.
• Monitor Order History: The "Order History" section not only displays active orders but also provides tracking information for your refunds. Here, you can find updates and expected timelines for completion.
• Explore Refund Progress Information: Charis provides detailed stages of the refund process, indicating whether your request is under review, processing, or completed. This information can be viewed in your account's refund history.