Many users often overlook billing aspects until an unexpected charge catches them off guard, perhaps due to an automatic renewal of their Chess Online + subscription. This guide aims to provide clarity on how refunds work within the Chess Online + platform, detailing eligibility criteria and outlining the straightforward steps to request a refund efficiently. Our goal is to ensure you feel supported and informed as you navigate this process.
What You Should Prepare Before Applying For Refund
Account Credentials: Your Chess Online + account username and email address associated with your subscription.
Transaction ID: The unique transaction ID from the payment receipt for the purchase you wish to refund.
Subscription Details: Information regarding the subscription plan (e.g., monthly, annual) including the start date and any billing confirmation emails.
Reason for Refund: A clear explanation of why you are requesting a refund, which could include issues like service failures, unauthorized charges, or dissatisfaction.
Contact History: Any previous correspondence with customer support regarding the issue, including ticket numbers and dates of contact.
Proof of Payment: Screenshots or PDFs of the payment confirmation or invoice that shows the date and amount charged.
Device Information: Details on the device(s) used to access the service, including app version and operating system, in case it pertains to technical issues.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cryptocurrency
Up to 3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Chess Online +
At Chess Online +, users may have specific rights regarding their subscription or service usage, particularly in terms of eligibility for refunds. Chess Online + offers a digital platform that enhances the chess-playing experience through various subscription plans. Users engaging with this service should be aware of the various circumstances that may qualify for refunds.
The following situations might apply for refund eligibility:
Canceled Subscriptions: If a user has opted to cancel their subscription within the specified cancellation period and is charged for the subsequent billing cycle, they may be eligible for a refund for that charge.
Service Interruptions: In cases where users experience significant service interruptions or technical issues that are not resolved quickly and hinder their use of the platform, a request for a refund could be considered.
Inactive Accounts: Users who find their accounts inactive due to unforeseen circumstances and have been charged for their subscription may inquire about potential refunds for the inactive period.
Promotional Discrepancies: If a promotional offer was miscommunicated or not applied correctly at the time of purchase, users might request a refund based on the intended terms of the promotion.
Billing Errors: Should there be any discrepancies related to the billing amount charged that do not accurately reflect the agreed subscription plan, users may qualify for a refund once the issue is verified.
For detailed eligibility assessments, users are encouraged to review their account status, subscription agreements, and any specific circumstances that may pertain to their situation. Chess Online + aims to provide a fair and user-focused approach to handling refund requests where applicable.
Step-by-Step Process to Request Your Chess Online + Refund Like a Pro
If you purchased through Chessfriends.com:
Log in to your Chessfriends.com account.
Navigate to the Account Settings by clicking on your profile icon in the top right corner.
Select Billing from the dropdown menu.
Locate the section titled Transaction History.
Find the recent charge for your subscription.
Click on Request Refund next to the applicable transaction.
In the message box, mention that you were unaware of the renewal date and that you did not utilize the service during the billing period.
Submit your refund request.
Check your email for confirmation and any follow-up instructions.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Chess Online + subscription and tap on it.
Tap Cancel Subscription if necessary.
Open the App Store and tap your profile icon in the top right corner.
Tap on Purchased, then locate Chess Online +.
Report a problem by selecting the option and following the prompts to indicate you wish to request a refund.
State that you were charged unexpectedly and emphasize that you did not use the service.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Go to Subscriptions and select Chess Online +.
Tap on Cancel Subscription to stop future charges.
Now, navigate back to the Payments & subscriptions section.
Locate Order History and find your recent Chess Online + charge.
Tap on it and select Report a problem.
Indicate that you did not use the service and request a refund for unexpected charges.
If you purchased through Roku:
Log in to your Roku account online.
Select Manage Account.
Scroll down to Subscriptions and find Chess Online +.
Click on Cancel Subscription.
Go to the Help section at the bottom of the page.
Select Contact Customer Support.
Choose either live chat or email based on your preference.
In your message, explain that you were charged without adequate notice, and indicate you would like to receive a refund.
Submit your request and await further communication.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Your refund request has been received but not yet processed.
Please wait as it may take up to 3 business days for processing.
Processing
Your refund is currently being reviewed and processed by our team.
This stage typically takes 2-5 business days.
Refunded
The refunded amount has been successfully processed back to your account.
Check your account; the funds should appear within 5-7 business days.
Partially Refunded
A partial refund has been issued based on your request and terms.
You will receive the partial amount soon; remaining charges will apply.
Completed
The refund process is complete, and your account balance is updated.
You will receive a confirmation email shortly.
Canceled
Your refund request has been canceled, possibly due to policy violations.
If you believe this is an error, contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of Chess Online + often interact with subscription functionalities and digital services. Here are some realistic scenarios where users successfully claimed refunds:
Accidental Subscription Upgrade: A user intended to maintain their basic subscription but accidentally upgraded to a premium plan. Upon realizing the mistake, they contacted customer support, explained the situation, and received a refund for the extra charge after switching back to their original plan.
Service Interruption During Tournaments: During a high-stakes online tournament, a user experienced significant connection issues that hindered gameplay. They reached out to support to inquire about their options and, after reviewing the service disruption, Chess Online + issued a refund for the tournament entry fee.
Account Downgrade Confusion: A user attempted to downgrade their subscription plan to save costs but found themselves still charged for the higher tier. After clarifying their account status with support, they received a refund for the difference, ensuring they were only billed for the correct plan.
Billing Cycle Misunderstanding: A user thought they had canceled their subscription before the next billing cycle but wasn’t certain about the status. After confirming their cancellation with support, they were granted a refund for the most recent subscription charge, as they had acted in good faith.
The Easiest Way to Get a Chess Online + Refund
If you're frustrated trying to get a refund from Chess Online +—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Chess Online + is straightforward and designed to keep you informed throughout the process. Here's how to do it efficiently:
Check Your Email: After initiating a refund, Chess Online + sends an email confirmation. Look for emails from notifications@chessfriends.com to get updates about your refund progress.
Utilize the Mobile App: If you're using the Chess Online + mobile app, navigate to the notifications section to find real-time updates on your refund status.
Access Your Account Dashboard: Log into your account on chessfriends.com, and head to the 'Account Settings'. From there, you can view the 'Order History' section to check the status of your refund.
Billing Section Insights: In the billing section of your account, you’ll find detailed information regarding your refunds. This includes the request date, processing status, and estimated time for the refund to reflect in your payment method.
Follow Refund Progress Updates: Chess Online + typically provides step-by-step updates in your account dashboard. Watch for notifications labeled as 'Refund Processing', 'Refund Approved', or 'Refund Completed' for precise tracking.
FAQ
Refunds for subscriptions typically require cancellation before the renewal date. If you forgot to cancel on time, unfortunately, we cannot provide a refund for the billed period. We recommend reviewing our cancellation policy for future subscriptions and setting reminders to avoid similar situations.
Refunds processed by Chess Online typically take 5 to 10 business days to appear in your account, depending on your financial institution's processing times. Once the refund is initiated, you will receive a confirmation email with details regarding the transaction.
If you notice a charge on your account but do not have an active subscription, please check your account settings for any previous subscriptions that may still be active. If everything appears correct, reach out to our customer support team with the details of the charge, and they will assist you in resolving the issue.
If you are unable to secure a refund through the initial customer service contact, consider reaching out to them again for further assistance. You may also explore escalating your inquiry within Chess Online +'s support system for additional guidance. Reviewing your account details and any relevant correspondence can provide helpful context for your discussions with support.
If Chess Online + is unable to process your refund, you may want to review their refund policy for any specific terms or conditions that apply. Additionally, contacting their customer support again can provide clarity on any potential options available to you. It's also beneficial to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)