How to Request A Chicken + Whiskey Refund

• Order Number: Have your unique order number ready, which is typically found on your receipt or confirmation email.
• Date of Purchase: Note the date when you made your purchase to assist with tracking your order.
• Proof of Payment: Include a copy of your credit card statement or digital payment receipt that shows the transaction for your order.
• Item(s) Description: Prepare a brief description of the item(s) you are requesting a refund for, including size, quantity, and any specific issues encountered.
• Photos of the Product: Take clear photographs of the item(s) received, especially if there are defects, to support your refund claim.
• Contact Information: Ensure your contact details are accurate and up to date for any follow-up communication.
• Refund Reason: Clearly articulate your reason for requesting a refund, specifying whether it was due to dissatisfaction, incorrect item, damaged goods, etc.
• Account Details: If applicable, have your Chicken + Whiskey account information on hand to verify your purchase.

*Working days are Monday to Friday, and don't include public holidays.

At Chicken + Whiskey, we value our customers and strive to provide a satisfying dining experience. Understanding your rights regarding refunds is important as we offer a variety of delicious menu items and experiences. Refund eligibility at Chicken + Whiskey may be determined by specific circumstances related to orders, reservations, and special events.

Below are scenarios that may qualify for a refund or credit:

• Incorrect Orders: If you receive an item that is not what you ordered, you may be eligible for a refund or replacement based on our policy.
• Food Quality Issues: If you feel that your food did not meet the quality standards that Chicken + Whiskey upholds, please let us know. We encourage feedback to ensure satisfaction, and it may result in a refund or credit.
• Reservation Changes: For special events and reservations, if there is a cancellation or significant change due to unforeseen circumstances, you may be able to request a refund, provided it aligns with our cancellation policy.
• Service Issues: If your dining experience was impacted by service issues, we welcome your feedback and may consider compensation based on the situation.
• Promotional Offers: If you experience issues redeeming a promotional offer that was advertised, please reach out to clarify eligibility for a refund or adjustment.

For any specific concerns or inquiries about your order or experience, please contact our customer service team directly for assistance. We are committed to ensuring a positive experience for all our customers.

At Chicken + Whiskey, customers occasionally seek refunds due to various circumstances. Here are some real user scenarios illustrating how refunds were successfully claimed:

• Order Mix-Up: A customer ordered a family meal for a special occasion but received an incorrect order. After contacting customer service, the customer received a prompt response, and a refund was issued for the incorrect meal while the right one was delivered shortly after.
• Food Quality Issue: A regular patron at Chicken + Whiskey noticed that their recent takeout order was not up to the usual standard. After reaching out to the customer service team, they explained their experience and were offered a refund for the disappointing meal, along with a personal apology.
• Event Cancellation: A customer had reserved a table for a large gathering at Chicken + Whiskey, but due to unforeseen circumstances, they needed to cancel the reservation. The team was understanding and issued a full refund for the deposit, ensuring that the customer felt valued and appreciated.
• Subscription Adjustment: A customer subscribing to the monthly wings special realized they were unable to redeem their benefits in the last week of the billing cycle. After discussing their situation with customer support, they received a refund for the unused portion of the subscription, allowing them to adjust their plan moving forward.

If you've recently requested a refund from Chicken + Whiskey, tracking its status is simple and efficient. Here are some specific tips on how to stay updated on your refund process:

• Check Your Email: After requesting a refund, Chicken + Whiskey will send you an email confirmation with details on your refund request. Keep an eye on your inbox for updates regarding the status of your refund.
• Use the Mobile App: If you utilize the Chicken + Whiskey mobile app, navigate to the Order History section. Here, you can find real-time updates on any refunds and their current status.
• Account Dashboard Access: Log into your account on the Chicken + Whiskey website and visit the Account Settings section. Under Billing, you'll find information regarding any initiated refunds and their processing stages.
• Status Updates: When tracking your refund, Chicken + Whiskey provides clear information, including whether your refund is pending, approved, or processed. You can see expected timelines and any additional actions, if required.
• Customer Support: If you have questions, Chicken + Whiskey’s customer support is readily available via the “Help” section of the app or website. They can provide specific details about your refund and assist with any issues you may encounter.