Many users only consider billing when an unexpected charge appears, often due to automatic subscription renewals. This guide is designed to clarify how refunds work at Circles USA, ensuring you understand who is eligible for a refund and guiding you through the quick steps to request your money back. Whether you're new to the process or simply need a refresher, this resource aims to make your experience as smooth as possible.
What You Should Prepare Before Applying For Refund
Purchase Receipt: Gather the original receipt or confirmation email for your transaction from Circles USA.
Account Information: Have your account details ready, including your username and registered email associated with your Circles USA account.
Transaction ID: Locate the unique transaction ID related to the purchase for which you are seeking a refund.
Refund Policy Acknowledgment: Review and understand the specific refund policy outlined by Circles USA to ensure your request is valid.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, referencing specific issues with the service or product.
Supporting Documentation: Collect any additional documents, such as screenshots or correspondence, that demonstrate your case for a refund.
Contact Information: Ensure you have valid contact details ready for any follow-up communication required during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Circles USA
At Circles USA, users have specific rights regarding refunds based on their subscription and account management circumstances. Circles USA offers a unique membership model that focuses on building community networks, and refunds may be applicable under certain conditions relevant to the services provided.
Membership Cancellation: Users who choose to cancel their membership may explore refund eligibility for unused membership time, particularly if the cancellation occurs shortly after the renewal date.
Service Interruptions: In situations where there are significant service interruptions that affect user experience, individuals may be eligible for a refund proportional to the interruption period.
Resource Accessibility: If a member faces ongoing issues accessing key digital resources or events that are promised as part of their membership, they may inquire about eligible refunds for that specific period.
Incorrect Billing Amounts: Users who notice discrepancies in their billed amount, such as charges that do not align with their selected membership level, may check for refund options related to the excess charges identified.
Trial Periods: Those utilizing trial memberships and who decide to discontinue services prior to the trial’s conclusion may be eligible for a refund for any charges incurred after cancellation during this period.
It's important for users to review their membership terms and conditions to fully understand their rights and options regarding refunds based on these specific scenarios.
Step-by-Step Process to Request Your Circles USA Refund Like a Pro
If you purchased through Circles USA.com:
Visit the Circles USA website and log into your account.
Go to the ‘Account Settings’ section.
Select 'Billing' or 'Subscriptions'.
Locate the specific membership or subscription you wish to request a refund for.
Click on ‘Request Refund’ or a similar option next to the billing details.
Fill out any required fields, including your reason for the refund request, such as "the subscription renewed without notice" or "the account was unused".
Submit the request and check your email for a confirmation message.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the page.
Select 'Subscriptions'.
Find the Circles USA subscription and tap on it.
Select ‘Cancel Subscription’ if needed, then go back and tap on ‘Report a Problem’.
Choose the relevant issue and indicate that "the subscription renewed without notice" or "I no longer need this service".
Follow the prompts to complete submitting your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon at the top right.
Select ‘Payments & Subscriptions’ followed by ‘Subscriptions’.
Locate the Circles USA subscription and tap on it.
Click on ‘Cancel Subscription’ if necessary, then scroll and find 'Report a problem'.
Select the reason for your refund request, using phrases like "the account was inactive" or "the subscription was charged unexpectedly".
Submit the request through the provided options.
If you purchased through Roku:
Go to your Roku device and navigate to the Home menu.
Select ‘Streaming Channels’ and then ‘My Channels’.
Find and select the Circles USA app from the channel list.
Go to ‘Channel Information’ and select ‘Manage Subscription’.
Click on ‘Cancel Subscription’ to stop any future charges.
Head over to the official Roku website and log into your account.
Visit the 'Order History' and find the transaction for Circles USA.
Select ‘Request a Refund’ and mention that "I was not using this service" or provide a brief note about "unexpected renewal".
Submit your refund request for processing.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Circles USA for Refund
Script
Copy
Subject: Refund Request – Circles USA Account [Your Email]
Dear Circles USA Team,
I am writing to request a refund for my account. The details regarding the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the necessary documentation to support my request.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Your refund is under review, and you will be notified once processing begins (typically within 3-5 business days).
Processing
Your refund is currently being processed by our team.
We're working on your refund, and it should be completed shortly (usually within 5-7 business days).
Refunded
Your refund has been completed and the amount has been credited back to your payment method.
You should see the refunded amount reflected in your account, usually within 3-5 business days.
Partially Refunded
A portion of your total amount has been refunded, while some charges may remain.
Please check your account for the partial refund, additional details will be provided via email.
Completed
The refund process is complete and there are no further actions required.
Your transaction is finalized with no outstanding issues. Thank you for your patience!
Canceled
The refund request has been canceled and no further action will be taken.
If you believe this is an error, please contact our support team for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Circles USA, users often need assistance with their subscriptions and related inquiries. Here are some real user scenarios where refunds were successfully claimed:
Subscription Overlap: A user intended to upgrade their plan but accidentally activated a second subscription instead. Upon noticing the duplication, they reached out to Circles USA's support team, who promptly resolved the issue and processed a refund for the extra charge.
Service Downtime: A user experienced intermittent access to premium features during a critical period due to scheduled maintenance. After contacting customer service for clarification, the user was informed of the downtime policy and was issued a refund reflecting the days impacted by this service interruption.
Account Management Errors: A user mistakenly entered an incorrect billing cycle when setting up their subscription. Once they realized the mistake and contacted Circles USA's support, the team assisted them in correcting the account details and processed a refund for the initial incorrect charge.
Unused Services: A user signed up for a service but found that they were unable to utilize it due to personal circumstances. After reaching out with their situation, Circles USA acknowledged the request and facilitated a refund for the unused period of the subscription.
The Easiest Way to Get a Circles USA Refund
If you're frustrated trying to get a refund from Circles USA—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Circles USA is a straightforward process, ensuring you stay updated on your financial transactions. Here are the specific ways you can monitor your refund:
Check Your Email: Circles USA sends automated email updates regarding your refund status. Look for messages with the subject line "Refund Update" to get the latest information on your refund progress.
Account Dashboard: Log into your Circles USA account and navigate to the Order History section. Here, you can view the status of your refund requests, including approved and pending refunds.
In-App Notifications: If you use the Circles USA mobile app, enable notifications to receive real-time updates regarding your refund status directly on your device.
Billing Section: Check the Billing section of your account, where you can find detailed information on all transactions, including refunds and their timelines.
Refund Processing Indicators: Circles USA provides specific indicators for each refund request, such as "Processing" or "Completed," helping you understand where your refund stands in the workflow.
Customer Support: If you have any questions or issues regarding your refund status, reach out to Circles USA customer support through the live chat option in your account for personalized assistance.
FAQ
If you forgot to cancel your subscription on time, refunds are generally not provided as our policy emphasizes the importance of timely cancellations. However, we encourage you to reach out to our customer support team to discuss your situation, as they may be able to offer assistance or provide additional options.
Refunds from Circles USA typically take 5 to 10 business days to process, depending on your financial institution's processing times. Once initiated, you should see the funds reflected in your account shortly thereafter.
If you see a charge but do not have an active subscription, please first check your account for any possible inactive subscriptions or trial periods. If you still believe the charge is incorrect, contact Circles USA customer support with your account details and the transaction information for further assistance.
If you are unable to obtain a refund directly from Circles USA, consider reaching out to customer service again for further assistance. You may also explore escalation options within their support system, which could provide additional avenues for resolving your issue. Additionally, reviewing your account details and transaction history might help clarify any questions you have regarding your request.
If Circles USA refuses to issue a refund, you can start by reviewing their refund policy to ensure all criteria have been addressed. Consider reaching out to their customer support again for further clarification or to discuss your specific situation. Additionally, reviewing your account details to confirm the original transaction may provide helpful context for the conversation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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