How to Get a Cision Refund

• Account Information: Ensure you have your Cision account login credentials ready to access your account details.
• Transaction ID: Locate the specific transaction ID for the subscription or service for which you are requesting a refund.
• Subscription Details: Gather information about your subscription plan, including the start date, renewal date, and payment amount.
• Refund Policy Review: Familiarize yourself with Cision's refund policy to confirm eligibility for a refund.
• Proof of Payment: Have the receipt or invoice that confirms the payment for the service or subscription on hand.
• User Experience Issues: Document any specific issues or problems encountered with the Cision service, as this may strengthen your case for the refund.
• Customer Support Correspondence: Compile any previous communications with Cision's customer support regarding your refund request or service issues.
• Cancellation Confirmation: If applicable, include proof of any cancellation requests you have submitted before the refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Cision, users have a variety of subscription-based services designed to support their public relations and marketing efforts. Understanding your eligibility for refunds largely depends on the nature of your subscription and the specific circumstances of your account. We aim to be transparent regarding the situations that may qualify for refunds based on user account management and service engagement.

• Service Downtime: If users experience significant downtime or interruptions in service that adversely affect their ability to utilize the platform, this may qualify for a refund, contingent upon the length and severity of the disruption.
• Non-Utilization of Service: In cases where users have not utilized their services due to specific account issues or other valid reasons, they may inquire about the potential for a credit or refund for the unused portion of their subscription.
• Comprehensive Cancellation Requests: If a user submits a cancellation request within the established time frame outlined in their agreement, they could be considered for a refund for any prorated services not rendered after the cancellation.
• Billing Cycle Discrepancies: Users may want to review their billing cycles to understand if there are any potential discrepancies. It’s advisable to check if charges align with the agreed-upon billing frequency and any corresponding terms.
• Product-Specific Issues: Users experiencing issues specific to purchased products or services, such as access limitations or functionality concerns, may wish to discuss their situation and assess if it meets refund qualifications based on their specific service agreement.

We encourage all users to reach out to Cision's support for clarifications or to discuss any situations that may apply to their accounts. The eligibility for refunds is assessed on a case-by-case basis, ensuring that all inquiries are handled fairly and transparently.

Refund situations at Cision often arise from changes in user requirements or subscription management. Here are some specific scenarios where users successfully claimed refunds:

• Subscription Downgrade: A user realized their media monitoring needs had shifted and decided to downgrade their subscription plan. After reaching out to customer support, they were able to receive a refund for the unused portion of their previous plan, ensuring they only paid for what they needed.
• Expired Trial Period: A new user opted for a trial subscription but found that they could not utilize the full range of services due to a scheduling conflict. Upon contacting Cision, they explained their situation and received a full refund after the trial period ended, as they hadn't accessed the service regularly.
• Account Setup Issues: A user faced technical difficulties during the initial setup of their account, preventing them from accessing the services they subscribed to. After discussing the challenges with the support team, they received a refund for their initial payment, as they were unable to utilize the service as intended.
• Service Adjustments: A media agency had to pivot their outreach strategy and realized a specific feature was not required for their campaign. They contacted Cision to adjust their features and were granted a refund for the feature that was no longer necessary, allowing them to optimize their investment.

Tracking your refund status with Cision is straightforward, ensuring you stay informed about your transactions. By utilizing various tools and communication methods, you can efficiently monitor the progress of your refund requests.

• Check Your Email Notifications: Cision sends updates about your refund status directly to the email associated with your account. Look for messages that include refund confirmation, processing updates, and completion notices.
• Utilize the Cision Mobile App: If you have the Cision mobile app, navigate to the notifications section. This area provides real-time updates and alerts related to your refund status.
• Visit Your Account Dashboard: Log in to your Cision account and head to the dashboard. Here, you’ll find a dedicated section for managing orders, where you can quickly access your purchase history and check the current status of any refunds.
• Access the Billing Section: In your account settings, the billing section contains detailed information regarding transactions, including pending refunds. This area offers insights into the timeline and any additional steps you may need to take.
• Monitor Order History: Your order history not only shows past purchases but also provides updates on any refunds processed. It’s an excellent resource for easily tracking which items have been refunded and when they are expected to complete.