Overview
Cision is a company that provides a platform to help PR and communications teams keep track of and understand what's being said about them in the news and on social media. They offer tools to monitor media coverage from newspapers, TV, radio, online sources, social media, and podcasts. You can also connect with journalists, send out news releases, and create reports easily. Basically, Cision helps businesses stay informed about their public image, manage their communications, and share their stories effectively.
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The information is directly from Cision's official website, giving a clear and simple explanation of their main services and what they do, suitable for a general consumer audience.
How to Get a Cision Refund: Step by Step
If you purchased through Cision.com (direct subscription):
- Log in to your Cision account at cision.com.
- Navigate to your account settings or billing section.
- Locate your current subscription details and ensure your subscription is active; if required, cancel the subscription to enable refund processing.
- Contact Cision billing support by sending an email to their customer service or support email (e.g., privacy@cision.com) or call their billing support at +1 877-297-8921.
- In your communication, clearly mention that you are requesting a prorated refund for your prepaid subscription fees due to subscription termination.
- Use messaging that emphasizes your subscription was renewed without sufficient notice or that the service was unused to increase chances of a refund.
- Wait for confirmation from Cision's support team on the refund process and follow any instructions they provide.
Tips and Tricks for Getting a Cision Refund
- Be persistent and escalate to a supervisor: Users report that patiently insisting and asking to speak to a supervisor can lead to a partial or full refund.
- Document all communications: Keep a record of emails, calls, and any written confirmation of service terms or disputes.
- Use clear and firm language: Clearly state that you do not accept charges you did not agree to and request refund based on original agreement.
- Highlight discrepancies or unauthorized charges: Point out any charges that were not discussed or agreed upon to challenge the billing.
- Show evidence of service dissatisfaction or non-use: Emphasize if services were not delivered as promised or you explicitly communicated disinterest before charges.
- Leverage timing: Be aware that refunds can take time; follow up regularly and escalate if delayed beyond normal processing times.
- Threaten to file complaints with BBB or other consumer protection agencies: Mentioning escalation to external authorities can push the company to act.
- Use social media or public review platforms to voice complaints: Companies often respond to avoid public negative feedback.
- Be prepared for resistance and delays: Many users mention frustrating experiences with stalling tactics; remain calm and composed.
- If all else fails, consider legal advice: Some users have resorted to consulting attorneys when refunds or resolutions were not forthcoming.
Why Do People Request Refunds from Cision
- Overcharging: Customers were charged much more than the original agreed quote (e.g., 2.5x more) with unauthorized additional services added.
- Poor service quality: Services provided were considered useless or not valuable compared to what customers could achieve on their own.
- Unhelpful support: Customers found experts and customer support unhelpful in resolving issues.
- Billing issues: Customers experienced billing despite canceling services, including charges for membership fees after expressing disinterest.
- Perceived deceptive practices: Customers felt the company engaged in dubious or scam-like behaviors, such as unauthorized charges and poor transparency.
Cision Refund Script
Script
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Dear Cision Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an unexpected charge on my account that I believe may have been made in error. After reviewing my account details and usage, I am concerned that this charge does not accurately reflect my engagement with your services.
Could you please look into this matter and assist me in processing a refund for the erroneous charge? I appreciate your attention to this issue and look forward to your prompt resolution.
Thank you for your understanding.
Best regards,
Cision Refund Policy
Cision's refund policy states that all fees are non-refundable unless otherwise specified in the terms associated with the order. In the case of termination by the subscriber, a prorated portion of any prepaid annual subscription fees may be refunded.
The Easiest Way to Get a Cision Refund
If you’re frustrated trying to get a refund from Cision—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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