Many individuals seldom consider their billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Citizens Legal Group, detailing eligibility criteria and providing step-by-step instructions to help you quickly request your money back. We aim to make the refund process as straightforward and seamless as possible, ensuring you have the support you need to resolve any billing concerns.
What You Should Prepare Before Applying For Refund
Account Information: Your account number or the email associated with your Citizens Legal Group account.
Transaction ID: The specific transaction ID for the service or product you are requesting a refund for.
Service/Product Details: A brief description of the service or product you purchased, including the date of purchase.
Refund Reason: A clear explanation of why you are seeking a refund, which may include any service issues or dissatisfaction.
Payment Method: Documentation of the payment method used (credit card, PayPal, etc.) including the last four digits of the card number if applicable.
Proof of Purchase: Attach your receipt or confirmation email from when you purchased the service or product.
Customer Service Interaction: Any communication you had with Citizens Legal Group regarding the issue (emails, chat transcripts). This will support your case for a refund.
Identification: A copy of a government-issued ID for verification, if required.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Citizens Legal Group
At Citizens Legal Group, we prioritize clear and effective communication regarding user rights, especially in the context of our legal support services. Users may be eligible for a refund in certain situations related to the services provided. Below are some scenarios where users might qualify for a refund based on specific circumstances associated with our offerings.
Service Not Delivered: If a service was purchased but not delivered as described within the agreed timeframe, users may be eligible for a refund.
Satisfaction Guarantee: In instances where a service does not meet the satisfaction guarantee standards defined at the time of purchase, users might qualify for a refund.
Account Management Inquiries: For users who have questions about their account status or the continuation of services, clarifying these details may provide insights into potential eligibility for a refund based on specific agreements.
Billing Cycle Explanation: Users seeking clarification on their billing cycle changes may find that adjustments or refunds could apply due to modifications in service agreements or billing arrangements.
Change in Legal Requirements: If the legal services requested become unnecessary due to changes in the user’s circumstances, such as resolution of the legal matter before services commenced, this could influence refund eligibility.
It is essential for users to review the specific terms and conditions associated with their services to better understand their rights regarding refunds. For any specific inquiries, our support team is available to assist with navigating eligibility questions.
Step-by-Step Process to Request Your Citizens Legal Group Refund Like a Pro
If you purchased through CitizensLegalGroup.com:
Visit the Citizens Legal Group website and log in to your account.
Navigate to the 'Account Settings' or 'Billing' section.
Look for the 'Purchase History' option and click it.
Identify the subscription or membership you wish to request a refund for.
Next to the transaction, look for a button labeled 'Request Refund' or 'Submit Ticket.'
Fill out the refund request form, including the following details:
State that the subscription auto-renewed unexpectedly.
Mention any unused account periods or features.
Submit the refund request and note any confirmation number or follow-up message for future reference.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find the Citizens Legal Group subscription from the list.
Tap on the subscription and choose 'Cancel Subscription' at the bottom, if applicable.
To request a refund, visit the Apple Report a Problem website at reportaproblem.apple.com.
Sign in with your Apple ID and locate the transaction. Choose the option for a refund.
In the message section, explain that the subscription renewed without notice.
Submit your request and wait for an email confirmation regarding the outcome.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select 'Account' and then choose 'Purchase History.'
Find your Citizens Legal Group transaction.
Tap on the transaction and select 'Refund.'
Follow the on-screen instructions to submit your refund request.
Indicate that the subscription auto-renewed unexpectedly.
Highlight that you did not utilize the service during the billing cycle.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select 'Manage Account' from the menu.
Click on 'Subscriptions' to find your Citizens Legal Group subscription.
Locate the subscription and click on 'Cancel Subscription.'
After canceling, visit the Roku support page and find the option for refund requests.
Fill out the refund request form:
Request a refund by mentioning the renewal was unexpected.
State that you did not use the service in the recent billing cycle.
Submit your refund request and keep any confirmation details you receive.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Citizens Legal Group for Refund
Script
Copy
Subject: Refund Request – Citizens Legal Group Account [Your Email]
Dear Citizens Legal Group Team,
I hope this message finds you well.
I am writing to address a billing situation associated with my account. [describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached the relevant documentation for your review.
Could you please confirm receipt of this request and provide an update within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting processing.
You will receive an update within 3-5 business days regarding the status of your refund.
Processing
Your refund is currently being processed by our finance team.
This typically takes 5-7 business days. We appreciate your patience.
Refunded
Your refund has been successfully completed and funds have been returned.
Please allow 3-5 business days for the amount to reflect in your account.
Partially Refunded
A portion of your refund has been processed; the remainder is still pending.
You should see the partial refund soon. Follow-up for the remaining amount will be communicated.
Completed
The refund process is finished, and no further actions are needed.
Your case is closed. If you have further questions, please contact support.
Cancelled
Your refund request has been cancelled.
If this was a mistake, please submit a new refund request or contact us.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Many users of Citizens Legal Group have successfully navigated refund requests by clearly articulating their circumstances. Here are some real user scenarios that illustrate how refunds were effectively claimed:
Subscription Upgrade Confusion: A client upgraded their subscription to a premium plan but realized it included features they didn’t need. By contacting customer support and explaining their situation, they were able to downgrade successfully and receive a pro-rata refund for the difference in pricing.
Billing Clarification: One user noticed a billing charge that seemed inconsistent with their plan. Upon reaching out to Citizens Legal Group, they provided additional information about their account activity, leading to a clear explanation and a full refund for the extra charge, which was due to an unforeseen billing cycle adjustment.
Service Interruption: A client experienced a temporary service interruption that lasted longer than expected. After reporting the issue through the support portal, they received prompt assistance, along with a refund for the downtime, ensuring their ongoing satisfaction with the service.
Account Credit Utilization: After opting for a trial ending early, a user found they had unused account credits. By discussing their account status with customer service, they successfully received a refund for the credits, allowing them to better manage their finances moving forward.
The Easiest Way to Get a Citizens Legal Group Refund
If you're frustrated trying to get a refund from Citizens Legal Group—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Citizens Legal Group is simple and straightforward. By following the steps below, you can keep up-to-date on your refund progress and receive essential updates directly from us.
Check Your Email: Citizens Legal Group sends email notifications regarding refund updates. Look for emails from us in your inbox, and make sure to check your spam or junk folder to ensure you don’t miss any important communications.
Use the Citizens Legal Group Mobile App: If you have our mobile app, you can easily track your refund status through the app. Navigate to the 'Refunds' section to view real-time updates and any necessary actions required from your end.
Visit Your Account Dashboard: Log in to your account on our website and head to the 'Account Dashboard'. Here, you’ll find a detailed overview of your refund status, including the date of your refund request and the current progress of processing.
Review Your Order History: To get more specific information, go to the 'Order History' section within your account. Click on the relevant transaction to see detailed notes on your refund request, including any communications related to your case.
Check the Billing Section: In the 'Billing' section of your account settings, you can find any relevant financial details, including statuses of refunds and anticipated timelines for processing.
Stay Informed through Notifications: Ensure that you have notifications enabled in your account settings. This way, you’ll receive timely updates directly through your account about any changes in your refund status.
FAQ
If you forgot to cancel your service with Citizens Legal Group before the deadline, unfortunately, refunds are not typically provided for missed cancellations. We encourage users to review our cancellation policy for specific timelines and options. If you have any further questions, feel free to reach out to our support team for assistance.
Refunds from Citizens Legal Group typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you may see the refunded amount reflected in your account within this timeframe, but please note that processing times can vary slightly based on individual circumstances.
If you notice a charge from Citizens Legal Group but do not have an active subscription, please check your payment history for any previous transactions. To resolve the issue, contact our customer support team with your details so we can assist you in identifying the charge and provide further guidance.
If you are unable to obtain a refund directly from Citizens Legal Group, consider reaching out to their customer service team again for further clarification on your request. You may also explore options for escalating your inquiry within their support system. Additionally, reviewing your account details for any pertinent information may help identify other avenues for resolution.
If Citizens Legal Group refuses to issue a refund, you may want to review their refund policy for specific guidelines and conditions. Additionally, consider reaching out to their customer support team again for further clarification or to discuss any concerns. It's also helpful to check your account details to ensure that all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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