How to Get a City Fitness Refund

• Membership ID: Have your unique membership ID readily available.
• Transaction History: Compile any transaction history related to your membership or service usage.
• Confirmation Emails: Gather confirmation emails related to your membership purchase or any billing statements.
• Reason for Refund: Clearly outline the reason for your refund request, such as service issues or membership changes.
• Cancellation Confirmation: If applicable, include evidence of any cancellation requests or confirmations received.
• Contact Information: Make sure you have your current contact details, including email and phone number, as required for follow-up.
• Photo ID: Prepare a scanned copy or photo of your photo ID for verification purposes.
• Refund Policy Reference: Familiarize yourself with and reference City Fitness's specific refund policy for more context when submitting your request.

*Working days are Monday to Friday, and don't include public holidays.

At City Fitness, members are provided access to a range of fitness services, including gym facilities, classes, and personal training sessions. Understanding your rights and eligibility for refunds within this context is crucial for effective membership management. While City Fitness is committed to delivering a seamless experience, certain situations may arise where members find themselves seeking refunds.

Here are some specific scenarios that may qualify for refunds:

• Membership Cancellation Within the Free Trial Period: If you decide to cancel your membership within the designated free trial period, you may be eligible for a refund of any initial fees paid.
• Membership Freeze Requests: If you have submitted a formal freeze request for your membership and have been charged during the freeze period, you might be eligible for a refund for that billing period.
• Service Interruptions: In the event of prolonged unavailability of gym facilities or services due to maintenance or unforeseen circumstances, you may qualify for a prorated refund for the affected period.
• Billing for Unused Personal Training Sessions: If you have purchased personal training sessions that you did not utilize before your membership expired, you might be eligible for a refund for these unused sessions.
• Duplicate Membership Charges: If there is an instance where you believe you have been charged more than once for your membership in any given month, you could inquire about the possibility of a refund for the additional charge.

For any refund inquiries, it is recommended that you contact City Fitness's customer service to discuss your specific account situation and understand your eligibility.

At City Fitness, users often find themselves navigating various membership and billing questions. Here are some realistic scenarios where members successfully claimed refunds:

• A member intended to switch from a monthly subscription to a yearly plan but mistakenly continued with the monthly renewal. After reaching out to customer service, they were able to provide evidence of their requested plan change and received a refund for the last month’s fee.
• A user purchased a group fitness class pass but was unable to attend due to a scheduling conflict. By notifying City Fitness’s support team within the allowed timeframe, they were granted a refund for the unused classes.
• An individual moved to a different state and wanted to cancel their membership. Upon contacting City Fitness, they confirmed their relocation status and received a prorated refund for the remaining month of their membership.
• A member experienced a temporary outage in the gym’s mobile app, which affected their ability to book classes. After reporting the issue, City Fitness promptly issued a refund for that month’s subscription as a goodwill gesture for the inconvenience.

Tracking your refund status with City Fitness is straightforward when you know where to look. We strive to keep our members informed every step of the way, ensuring that you have the information you need regarding your financial transactions.

• Email Notifications: Once your refund request is processed, you will receive an email notification detailing the status of your refund. Please check your inbox for updates, and remember to look in your spam folder just in case.
• Mobile App Alerts: If you use the City Fitness mobile app, ensure your notifications are turned on. You'll receive in-app alerts about any updates related to your refund, including when it's approved, in process, or completed.
• Account Dashboard: Log into your City Fitness account and navigate to the Billing Section of your dashboard. Here, you can view your order history and see any pending or completed refunds, along with their respective statuses.
• Refund Progress Information: In your account dashboard, click on the specific refund request to see detailed information regarding the progress, including estimated processing times and any notes from our customer service team.
• Customer Service Interface: If you have questions or need more personalized assistance, visit the Contact Us section on our website. Our customer service representatives can provide direct updates on your refund status if you share your order details.