How to Get a City of Great Falls Utilities Refund

• Account Number - Ensure you have your City of Great Falls Utilities account number readily available, as it's needed to process your refund request.
• Service Address - Provide the exact service address associated with your account to avoid any confusion.
• Transaction ID - Collect the transaction ID from the payment you are seeking a refund for; this helps identify the specific charge in question.
• Bill Copies - Have copies of your utility bills handy, particularly the one related to the refund request, to support your claim.
• Proof of Payment - Include receipts or bank statements showing the payment you made for the services rendered.
• Dispute Details - Be prepared to clearly explain the reason for your refund request, including any relevant dates, services, or issues experienced.
• Contact Information - Have your current contact information available to facilitate follow-up communication if necessary.
• Refund Policy Acknowledgment - Familiarize yourself with the City of Great Falls Utilities refund policy to ensure your request aligns with their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

The City of Great Falls Utilities provides essential services such as water, wastewater, and stormwater management to its customers. Understanding user rights and eligibility for refunds is important for effective account management and addressing any billing inquiries. Customers may find themselves in various situations that could influence their eligibility for refunds or adjustments to their accounts.

Below are specific scenarios related to City of Great Falls Utilities that may qualify individuals for a refund or adjustment:

• Service Disruption: If there was an extended service interruption impacting the supply of water or wastewater services, customers may be eligible for a credit on their bill for the affected period.
• Billing Adjustments: If there are discrepancies in bill amounts due to meter reading errors, customers can request a review and potentially receive an adjustment to their account.
• Overpayment: In cases where a customer realizes they have overpaid on their account, they may request a refund of the surplus amount after proper verification of account history.
• Account Closure: Upon closing an account or moving out of the service area, customers may be eligible for a refund of any remaining balance, provided all outstanding obligations are settled.
• Service Changes: If a customer changes their service level (e.g., from residential to commercial), they may be entitled to a refund if the billing structure results in overpayment for the period leading up to the change.

For any inquiries related to account status or potential refunds, customers are encouraged to contact City of Great Falls Utilities for personalized assistance regarding their specific circumstances.

City of Great Falls Utilities provides essential services to its residents, and occasionally, users encounter situations where refunds may be warranted. Here are some realistic scenarios illustrating how refunds were successfully claimed:

• Service Interruption: A customer experienced a temporary water service disruption due to a scheduled maintenance. After the service was restored, they contacted City of Great Falls Utilities to inquire about a possible refund for the days without water. The customer service representative provided a refund for the affected billing cycle as a courtesy.
• Billing Clarification: A resident noticed an unexpectedly high utility bill and reached out to confirm the usage details. Upon reviewing the account, the representative identified an error in the meter reading. As a resolution, the utility adjusted the bill and issued a refund for the overcharged amount.
• Account Management Change: A user decided to switch their water service plan to a more suitable option for their household size. After making the switch, they realized that they had been charged under the previous plan for an additional month. They contacted customer service who promptly processed a refund for the unused service.
• Refund for Service Fees: A customer had set up automatic payments but later decided to manage their payments manually. During the transition, they noticed a service fee charged for the automatic setup. After reaching out for clarification, the City of Great Falls Utilities issued a refund for the fee as they had successfully updated their billing preference within the timeframe required.

Tracking your refund status with the City of Great Falls Utilities is straightforward and efficient, ensuring you remain informed throughout the process. Here are some specific ways to keep tabs on your refund status:

• Email Notifications: Keep an eye on your email inbox for updates from the City of Great Falls Utilities. Refund confirmation emails typically provide initial details and any necessary follow-up steps.
• Account Dashboard: Log in to your online account dashboard at greatfallsmt.net. Under the Billing Section, you can view your most recent transactions and check the status of pending refunds.
• Order History: Navigate to the Order History tab within your account settings. Any refund transactions will be listed here, along with their current status.
• Mobile App Updates: If you use the City of Great Falls Utilities mobile app, you can receive in-app notifications about your refund status. Ensure that notifications are enabled in your app settings for real-time updates.
• Refund Progress Information: The City provides detailed information about the refund progress within your account dashboard. Look for notes on processing times and any required actions on your part.
• Contacting Customer Service: If you still have questions about your refund, reaching out to their customer service via the contact options listed on their website can provide further assistance.