How to Get a City Year Refund

• Program Enrollment Details: Have your City Year program enrollment or registration details ready, including the program name and start date.
• Transaction ID: Locate the unique transaction ID from your payment confirmation email or account statement.
• Date of Payment: Note the date when the payment was processed to assist in identifying the transaction.
• Payment Method: Prepare details of the payment method used, such as credit card information or bank transfer details.
• Reason for Refund: Clearly articulate the reason for requesting a refund, referencing any specific terms or conditions that justify your request.
• Supporting Documentation: Collect any relevant documents, such as receipts, emails, or correspondence related to your City Year program.
• Account Information: Ensure you have access to your City Year account, including your username or associated email address for verification.
• Contact Information: Update your contact details to facilitate communication regarding your refund request.

City Year provides vital services aimed at supporting students in under-resourced schools through AmeriCorps members who serve as mentors and tutors. Given the nature of its mission-driven work, refund eligibility and user rights are centered on specific scenarios where service changes or exceptions may occur.

Users may be eligible for a refund in the following situations:

• Program Cancellation: If a program is canceled due to unforeseen circumstances, participants may qualify for a refund for any prepaid fees.
• Service Changes: Should there be significant changes in the type of service delivered or a shift in scheduled programming, participants might be eligible for a refund proportional to the impacted services.
• Member Availability: If an AmeriCorps member is unable to fulfill their commitment due to personal emergencies or health issues, users may explore refund eligibility for services that were not rendered.
• Miscommunication on Services: Users who believe there was a misunderstanding regarding the services included in their engagement may inquire if they are eligible for a refund based on those communications.

For specific guidance on refund eligibility, users are encouraged to refer to City Year’s official policies or reach out to customer service for clarification tailored to their individual circumstances.

City Year provides invaluable support through its services, fostering educational equity and promoting student engagement. While interactions are generally positive, users may occasionally find themselves in situations where a refund is necessary. Here are a few specific scenarios that illustrate how refunds were successfully claimed:

• Service Cancellation Before Renewal: A donor realized they had automatically renewed their monthly support without intending to continue. By contacting City Year's support team, they clarified their subscription status and successfully received a refund for the recent charge after their cancellation request was processed.
• Event Registration Issue: A volunteer had to withdraw from a scheduled training workshop due to a family emergency. After reaching out to City Year's event coordination team to explain the situation, they were able to obtain a full refund for the workshop registration fee.
• Incorrect Billing for Merchandise: A supporter purchased City Year-branded merchandise, but an incorrect charge was applied at checkout due to a promotional code error. Upon notifying the customer service department, the supporter was promptly reimbursed for the difference in the billed amount.
• Fundraising Campaign Support Change: An individual decided to modify their financial commitment to a specific fundraising campaign after realizing it conflicted with their planned donations. By contacting City Year's finance team, they adjusted their contribution level and received an appropriate refund for the excess funds they had pledged.

Keeping track of your refund status with City Year is straightforward when you know where to look. Here’s how you can efficiently monitor your refund progress:

• Check Your Email: City Year sends automated email updates regarding your refund status. Look for emails with the subject line "Refund Update" for timely notifications.
• Visit Your Account Dashboard: Log into your City Year account and navigate to the Order History section. Here, you can view your past transactions and their refund statuses.
• Utilize the Mobile App: If you have the City Year mobile app, you can check your refund status under the Billing section. Ensure your app is updated for the best experience.
• Track Progress in Real-Time: City Year provides updates on the refund process, including when it’s being processed, when it’s completed, and the expected timeline for credits appearing in your account.
• Contact Customer Support: If you have specific questions or need further assistance, you can reach out to City Year’s customer support through your account for quick resolutions regarding refunds.