How to Get a ClassPass Refund

• Account Information: Have your ClassPass account email and password ready for verification.
• Subscription Details: Note your subscription tier or plan details, as different plans may have different refund policies.
• Transaction ID: Gather the transaction ID from the payment you want refunded, which can typically be found in your account statements.
• ClassPass Purchase Receipt: Keep a copy of the purchase receipt or confirmation email for the specific class or membership you are seeking a refund for.
• Reason for Refund: Be prepared to clearly articulate the reason for your refund request, as ClassPass may require this information.
• Date of Service: Specify the date of the class or membership transaction in question to help expedite the process.
• Cancellation Policy Awareness: Familiarize yourself with ClassPass's specific cancellation and refund policies relevant to your situation.
• Support Ticket Reference: If you have previously communicated with support, have your support ticket number accessible for any follow-up.

*Working days are Monday to Friday, and don't include public holidays.

At ClassPass, users have certain rights regarding their subscriptions and the ability to request refunds based on specific situations. Understanding these circumstances can help users navigate their accounts effectively.

• Unused Credits: Users who have unused credits in their ClassPass accounts may be eligible for a refund under certain conditions, such as a subscription cancellation before the billing cycle ends.
• Billing Cycle Issues: If there is a discrepancy in the billing cycle, users may request clarity on their subscription terms and may qualify for a refund based on their account status.
• Service Availability: If a user is unable to book any classes due to service limitations or outages that persist for an extended period, they might be eligible for a refund for that billing cycle.
• Account Management Changes: If users experience significant changes to their account features, like a downgrade in service that they did not initiate, they may inquire about potential refund eligibility.
• Subscription Downgrade: If users decide to downgrade their subscription and feel that they have not received the agreed-upon services, they may have the opportunity to discuss refund options for the remaining balance.

Users are encouraged to review their account settings and billing history to better understand their eligibility and to reach out to ClassPass customer support for personalized assistance regarding their unique situations.

ClassPass offers users access to a wide variety of fitness classes and wellness services. However, users may occasionally find themselves needing to request refunds due to different scenarios. Here are some examples of real user situations where refunds were successfully claimed:

• A user who had a subscription plan missed a class due to unforeseen circumstances and contacted ClassPass to request a refund for that class credit. After reviewing the situation, ClassPass granted a refund for the missed class due to the user's prior notice.
• After several weeks with a ClassPass plan, a user decided to change their subscription tier, but accidentally billed for the higher tier again during the transition. Upon reaching out to ClassPass support, they were prompt in processing a refund for the charge associated with the unused tier.
• A gym that users frequently booked classes at unexpectedly closed for renovations, preventing the user from booking any sessions. They contacted ClassPass to explain the situation, and ClassPass efficiently issued a refund for the class credits that were rendered unusable due to the gym's closure.
• A user had a deal that included promotional credits, but when attempting to redeem them, they faced technical difficulties on the ClassPass app. After reporting the issue to ClassPass, they were successfully refunded the credits that had not been applied during the user's attempts to book a class.

Tracking your refund status on ClassPass is a straightforward process that can save you time and ensure you're always updated. Here are the most efficient ways to keep tabs on your refund:

• Email Notifications: After you request a refund, ClassPass will send you email updates regarding the status of your refund. Make sure to check your inbox for these notifications, which will provide information on whether your request is being processed or if any additional steps are needed.
• In-App Notifications: If you are using the ClassPass mobile app, check for any in-app notifications. ClassPass often uses push notifications to inform users about refund updates, including confirmation once your refund has been initiated.
• Account Dashboard: Log in to your ClassPass account and navigate to the Dashboard. Under the Order History section, you can find detailed information regarding any pending refunds and their current status.
• Billing Section: Head over to your account's Billing section where you can access a summary of your transactions. Refunds will be indicated here, allowing users to monitor their financial interactions with ClassPass in real-time.
• Refund Progress Details: ClassPass typically provides updates on the refund process, including when the refund is completed and the expected time frame for the funds to appear back in your original payment method.
• Customer Support: If you're not seeing updates or have questions, you can reach out to ClassPass Customer Support through the app or their website for specific inquiries regarding your refund status.