How to Get a Clay Per View Refund

• Account Login Information: Ensure you have access to your Clay Per View account to facilitate communication and verification.
• Transaction ID: Locate the transaction ID for your order, which is usually found in your order confirmation email or in your account under purchase history.
• Date of Purchase: Note the exact date when the purchase was made to reference during the refund process.
• Product or Service Details: Gather information on the specific event or video content for which you are requesting a refund, including titles and access dates.
• Refund Reason: Be prepared to explain the reason for your refund request clearly, as Clay Per View may require this for processing.
• Proof of Payment: Have a copy of your payment receipt, which may be requested to validate the transaction.
• Screen Captures: If applicable, collect any screenshots of error messages or issues encountered while using the service, which may support your refund claim.
• Customer Support Interaction: Keep records of any prior correspondence with customer support regarding the issue, including dates and representatives spoken to.

*Working days are Monday to Friday, and don't include public holidays.

At Clay Per View, understanding your rights as a user regarding refunds is essential for a smooth experience with our platform. We offer a range of streaming services tailored to your preferences. While our goal is to ensure every user enjoys their experience, there are specific circumstances under which you may qualify for a refund.

• Content Access Issues: If you encounter technical difficulties that prevent you from accessing purchased content during the event, you may be eligible for a refund.
• Event Cancellations: In the event that a scheduled stream or tournament is canceled, users who purchased access may qualify for a refund.
• Subscription Downgrades: Should you choose to downgrade your subscription and the new plan does not provide access to certain events, a prorated refund for the difference may apply, depending on your usage.
• Account Management Queries: If there are billing discrepancies or specific account management questions, users may inquire about their eligibility for adjustments or credits based on their situation.

For any inquiries regarding potential refunds based on these criteria, please reach out to our customer support for clarification and assistance tailored to your account circumstances.

At Clay Per View, users can experience various situations where refunds may need to be requested, often revolving around account management and service access issues. Here are some realistic scenarios where users successfully claimed refunds:

• Account Downgrade: After upgrading to a premium subscription plan for additional features, a user found that the extra benefits did not meet their expectations. They reached out for a refund after deciding to switch back to the basic plan, which was successfully processed within a few days.
• Service Interruption: A user experienced unexpected service downtime during a live event they had paid for. After contacting Clay Per View’s support team to discuss the issue, they were given a credit to their account as compensation for the inconvenience, which helped enhance their experience for future events.
• Accidental Subscription Renewal: A customer who intended to cancel their monthly subscription accidentally left it active due to timing confusion. Upon recognizing the error, they contacted support within the renewal period and were able to obtain a refund for the recent charge, allowing them to manage their subscription more effectively.
• Billing Clarification: A user noticed an unfamiliar charge related to a hosted event they had registered for. After reaching out for clarification and understanding that the charge was for an extra viewing option they opted into, they opted for a partial refund upon deciding not to use that feature, which Clay Per View facilitated promptly.

Tracking your refund status with Clay Per View is a straightforward process that ensures you stay informed every step of the way. Here are some efficient ways to monitor your refund status:

• Email Updates: Keep an eye on your email inbox, as Clay Per View sends out automated notifications regarding your refund status. Look for emails titled "Refund Update" for the latest information.
• Account Dashboard: Log into your Clay Per View account and navigate to the Account Dashboard. Here, you will find an overview of all your transactions, including the status of any refunds.
• Order History Section: Access your Order History from the billing section of your account. Each order will display the current status of your refund process, including approval times and expected refunds.
• In-App Notifications: If you use the Clay Per View mobile app, ensure that notifications are enabled. You’ll receive real-time updates about your refund status directly within the app.
• Refund Progress Information: Clay Per View provides detailed information regarding your refund progress in your account settings. Look for sections labeled "Refund Status" that give you insights into the refund timeline and any additional steps needed from your side.
• Help Center Access: If you have questions about your refund, visit the Help Center on the Clay Per View website. Here, you can find FAQs related to refunds, as well as contact information for customer support to get more personalized assistance.