It's all too common to overlook billing details until an unexpected charge catches your attention, perhaps due to an automatic subscription renewal. This guide is here to clarify how refunds work with Clean Your Dirty Face, ensuring you understand who is eligible and the steps needed to request your money back swiftly. With clear instructions and helpful information, we aim to make this process as smooth as possible for you.
What You Should Prepare Before Applying For Refund
Order Number: Locate the unique order ID associated with your purchase from Clean Your Dirty Face.
Transaction ID: Retrieve the transaction ID from your payment confirmation email for reference.
Email Confirmation: Have the email confirmation of your order on hand to verify details of your purchase.
Account Information: Log into your Clean Your Dirty Face account to access purchase history and details relevant to your refund request.
Reason for Refund: Clearly outline the reason for your refund request, whether it’s due to product dissatisfaction or other issues.
Photos or Evidence: If applicable, gather any photos of the product received or issues encountered, which may help support your case.
Shipping Information: Keep the tracking number if the product was returned, as it may be needed for verification.
Customer Support Communication: If you've previously communicated with customer support, have any relevant correspondence readily available.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-3 working days
Shop Pay
3-5 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Clean Your Dirty Face
At Clean Your Dirty Face, we are committed to providing our users with high-quality skincare products and a great shopping experience. While we strive for customer satisfaction, there are specific circumstances under which users may qualify for a refund. Understanding your eligibility can help clarify account management questions or billing situations related to our offerings.
The following scenarios are specifically relevant to Clean Your Dirty Face and might qualify for refunds:
Defective Products: If you receive a product that is defective or damaged upon arrival, you may be eligible for a refund. Please ensure you report the issue within the specified timeframe.
Incorrect Orders: If the product you received is not what you ordered, this situation may qualify you for a refund. Please reach out to our customer service team for assistance.
Subscription Cancellations: Should you choose to cancel a subscription prior to the renewal date, you may be eligible for a refund for the upcoming billing cycle if proper procedures are followed.
Unsatisfactory Results: While we have a strong belief in the effectiveness of our products, if you feel that a product did not meet your expectations, please contact us. Depending on the situation, we may consider a refund.
Shipping Issues: In the event of a shipping error on our part, such as delays or lost packages, you may be eligible for a refund or a replacement product.
Step-by-Step Process to Request Your Clean Your Dirty Face Refund Like a Pro
If you purchased through CleanYourDirtyFace.com:
Visit the Clean Your Dirty Face website.
Log into your account using your credentials.
Navigate to the Account Settings section.
Select Billing History to view your subscriptions.
Identify the subscription or charge you wish to refund and click on Details.
Look for the Request Refund option and click on it.
In the messaging box, mention that the subscription renewed without clear notice and that the account has been inactive.
Submit your request and keep an eye on your email for any follow-up communication.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Clean Your Dirty Face subscription.
Scroll down and choose Report a Problem.
Select the issue type as Billing Issue.
In the messaging box, indicate that the subscription renewed unexpectedly and mention any lack of usage.
Submit the form and wait for Apple to process your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Navigate to Account.
Select Purchase History.
Find the Clean Your Dirty Face subscription charge.
Tap on the charge and then select Refund or Report a problem.
Choose I’d like to request a refund from the options.
In the message area, mention that the subscription renewed without notice and your account was not utilized.
Complete the process and keep an eye on your email for updates.
If you purchased through Roku:
Access your Roku device and navigate to the Main Menu.
Scroll down to Streaming Channels.
Select Your Channel List.
Highlight Clean Your Dirty Face and press the * (star) button on your remote.
Choose Manage Subscription.
Select Billing Information to see your charge details.
Go to the Help & Feedback section on the Roku website.
In your feedback, articulate that the subscription renewed unexpectedly and assert that you have had no engagement with the service.
Submit your feedback and await Roku's response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Clean Your Dirty Face for Refund
Script
Copy
Subject: Refund Request – Clean Your Dirty Face Account [Your Email]
Dear Clean Your Dirty Face Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund for the amount of [Amount]. I have attached any relevant documentation for your review.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet being processed.
We are reviewing your request. Please allow 3-5 business days for updates.
Processing
Your refund is currently being processed by our team.
Expect a notification within 2-3 business days as we handle your refund.
Refunded
Your refund has been successfully processed and approved.
The amount will be credited back to your original payment method within 5-7 business days.
Partially Refunded
A portion of your refund request was approved and processed.
You will receive a partial credit to your account reflecting the refunded amount.
Completed
Your refund transaction is complete.
No further action is needed; you should see the funds in your account soon.
Canceled
Your refund request was canceled either by you or by our team.
If you have questions, please contact our customer service for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Clean Your Dirty Face, our users often navigate various situations that lead to successful refunds. Here are some real user scenarios highlighting how customers managed refunds smoothly:
Accidental Subscription Renewal: A customer realized they had forgotten to cancel their subscription before the renewal date. They promptly contacted customer support, explained their situation, and received a full refund within a few days, thanks to the easy cancellation process.
Product Satisfaction Issue: A user received a skincare product that did not meet their expectations. After reaching out to Clean Your Dirty Face's customer service with feedback about the product, they were offered a refund as part of the satisfaction guarantee, which they happily accepted.
Shipping Delay: After ordering a facial cleanser, a customer experienced an unexpected shipping delay. Upon notifying Clean Your Dirty Face, the team immediately issued a refund for the shipping fee as a gesture of goodwill, ensuring customer satisfaction despite the inconvenience.
Billing Inquiry for a Promotional Offer: A customer had questions about their subscription charges related to a promotional offer. After clarifying details with customer service, they opted for a different plan that better suited their needs and received a pro-rated refund for the initial charge.
The Easiest Way to Get a Clean Your Dirty Face Refund
If you're frustrated trying to get a refund from Clean Your Dirty Face—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Clean Your Dirty Face is straightforward and efficient. To ensure you stay updated on your refund progress, follow these specific steps:
Check Your Email: Clean Your Dirty Face communicates refund updates via email. Look for emails titled "Refund Processed" or "Refund Update" which contain details on the status of your refund.
Log Into Your Account: Visit the Clean Your Dirty Face website and log into your account. Navigate to the Order History section where you will find the most recent updates regarding your refund.
Review Your Account Dashboard: Access your account dashboard for a dedicated section that displays your refund requests and their statuses. This will give you a comprehensive view of all your transactions including pending refunds.
Mobile App Notifications: If you have the Clean Your Dirty Face mobile app, enable notifications to receive real-time updates about your refund. Check the Billing section within the app for instant access to your refund status.
Contact Customer Service: If you have not received any updates or if your refund seems delayed, don’t hesitate to reach out to Clean Your Dirty Face’s customer service. You can do this through the support section on the website or directly through your account.
FAQ
If you forgot to cancel your subscription on time, refunds for that billing cycle may not be possible according to our policy. We recommend reviewing your account settings and deadlines to ensure timely cancellations in the future. Please feel free to reach out to our customer support for further assistance or clarification.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you should receive a confirmation email, and the funds will be reflected in your account shortly thereafter. If you have any concerns, feel free to reach out to our customer service team for assistance.
If you see a charge but don't have an active subscription, please check your email for any previous subscription confirmations or correspondence. If you need further assistance, contact our customer support team with the transaction details so we can help resolve the issue.
If you're unable to receive a refund directly from Clean Your Dirty Face, consider reaching out to their customer service team once more for further clarification on your request. You can also explore escalating your concerns within their support system for additional assistance. Reviewing your account details may provide further insight into your order and any applicable policies.
If Clean Your Dirty Face refuses to issue a refund, it may be helpful to carefully review their refund policy for any specific guidelines or conditions that apply. Additionally, consider reaching out to customer support again with your query, or double-checking your account details to ensure all information is accurate and complete.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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