How to Get a Cleanco Refund

• Order Number: Have your unique order number ready from your purchase on drinkclean.com.
• Transaction ID: Locate the transaction ID from your payment confirmation email to speed up the refund process.
• Reason for Refund: Clearly state the reason for your refund request, whether it's defective product, dissatisfaction, or other issues.
• Account Information: Provide your registered email address or account username associated with your Cleanco account.
• Product Condition: If applicable, ensure that the product is unused and in its original packaging before requesting a refund.
• Photo Evidence: If the product is defective, take clear photos to include with your refund request as proof.
• Return Shipping Label: Check if a return shipping label is necessary for the return, and if so, keep it handy for the process.
• Refund Policy Review: Familiarize yourself with Cleanco's refund policy, specifically regarding any eligibility criteria and timelines.

*Working days are Monday to Friday, and don't include public holidays.

At Cleanco, users have specific rights regarding their subscriptions and purchases, which may qualify for refunds under certain circumstances. Understanding these scenarios is essential for users to manage their accounts effectively and determine their eligibility for a refund.

Cleanco primarily offers a subscription-based service focused on cleansing products and solutions for healthier drinking. Due to the nature of the services provided, the refund eligibility criteria are tailored to individual subscription management and product satisfaction. Here are some situations that might apply:

• Product Quality Concerns: If a user receives a product that does not meet Cleanco's quality standards or is damaged upon arrival, they may qualify for a refund or replacement.
• Subscription Cancellation Timing: Users who have canceled their subscription prior to the billing cycle could inquire about the eligibility for a refund for the upcoming charge, depending on the timing of the cancellation.
• Adherence to Satisfaction Guarantees: Cleanco may have satisfaction guarantees on specific products, allowing users to request refunds if they are not fully satisfied with their purchase.
• Account Management Issues: Users experiencing difficulties managing their accounts that have led to unintentional overbilling within a billing cycle might be eligible for a review of their account for possible adjustments.
• Gift and Referral Orders: Users who have ordered products as gifts or through referral programs and encounter issues might find eligibility criteria specific to those kinds of transactions.

Users are encouraged to review their account status and reach out for clarification on any refund inquiries, ensuring they provide all necessary details related to their situation for a comprehensive evaluation.

At Cleanco, users may occasionally find themselves needing to request a refund for various reasons related to subscriptions or purchases. Here are some real user scenarios where customers successfully claimed their refunds:

• A change in subscription needs: A user started a monthly subscription to Cleanco's cleaning products but realized they needed a less frequent delivery due to a temporary change in lifestyle. Upon contacting customer support, they clarified their situation and successfully received a prorated refund for the unused portion of their subscription.
• Product satisfaction: A customer ordered a new line of eco-friendly cleaning solutions from Cleanco but found that the scent was not as expected. After reaching out to the support team and providing feedback about their experience, they were offered a refund for the unopened items under the satisfaction guarantee policy.
• Shipping delays: A user anticipated receiving their order before an upcoming event but experienced unexpected shipping delays. After notifying Cleanco through their order management portal, they were promptly assisted and received a full refund for the order as a gesture of goodwill for the inconvenience caused.
• Account management inquiries: A user mistakenly purchased a subscription plan that was too comprehensive for their needs. They contacted Cleanco’s customer service to modify their subscription plan and were offered a refund for the difference in pricing after confirming their new selection.

Tracking your refund status with Cleanco is a straightforward process, designed to keep you informed every step of the way. Here are some efficient methods to ensure you stay updated on your refund progress:

• Check Your Email: Cleanco sends out refund updates directly to your registered email address. Look for messages with the subject line "Refund Update" to stay informed about any changes in your refund status.
• Use the Cleanco Mobile App: If you have the Cleanco app, navigate to the "Orders" section. Here, you can find real-time updates and notifications specifically regarding your refund status.
• Access Your Account Dashboard: Log in to your Cleanco account and visit the "Order History" section. This area will detail each refund request and its current status, such as "Processing" or "Completed."
• Billing Section Insights: In your account settings, the "Billing" section will provide an overview of all transactions and refunds. You can track refund timelines against your past purchases here.
• Refund Progress Notifications: Cleanco typically includes important details about your refund process, such as whether the refund has been initiated, how long it may take, and any potential issues that may delay it.