It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. If you find yourself in such a situation with CleanSlate Centers, this guide will provide you with all the information you need about how their refund process works. We'll cover who is eligible for refunds and outline the steps to request a quick refund, ensuring you have a smoother experience moving forward.
What You Should Prepare Before Applying For Refund
Your Client ID or Account Number: Have your CleanSlate Centers client identification ready to expedite the process.
Transaction ID: Locate the specific transaction ID associated with your payment for the service or appointment.
Proof of Payment: Gather your payment receipt or statement showing the charge from CleanSlate Centers.
Appointment Confirmation: Include any confirmation emails or documentation that proves your appointment was scheduled and attended.
Refund Request Form: You may need to complete a specific refund request form provided by CleanSlate Centers.
Medical Documentation: If applicable, have any relevant medical records or evaluations that justify the request for a refund.
Written Explanation: Prepare a clear and concise explanation of the reason for your refund request, including any discrepancies or issues experienced.
Contact Information: Ensure that your current contact information is included for follow-up regarding your request.
Timing of Request: Note the timeframe within which you are making this request to ensure it complies with CleanSlate Centers' refund policies.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
Health Savings Account (HSA)
7-10 working days
Personal Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CleanSlate Centers
At CleanSlate Centers, we understand that circumstances can change, and our goal is to provide support during your treatment journey. When it comes to billing and refunds, users may have several options depending on their specific situations. Below are scenarios in which users might be eligible for a refund:
Prepaid Services: If you have prepaid for a service and choose not to utilize it, you may be eligible for a refund based on our cancellation policy.
Service Changes: In instances where a treatment program is modified or changed by CleanSlate Centers, users may qualify for a pro-rated refund for any affected services.
Billing Adjustments: If there are discrepancies in the billing amount charged compared to what was agreed upon when starting treatment, users may inquire about adjustments that could lead to a refund.
Program Discontinuation: In cases where a program is discontinued before completion, users might have the option for refunds for any remaining balance on their account.
Insurance Coverage Issues: If there are complications regarding your insurance coverage that result in the ineligibility of certain billed services, users may be eligible for a refund for those specific services.
By understanding your specific circumstances, you can determine whether you may qualify for a refund with CleanSlate Centers. We encourage you to reach out to our billing department for any clarifications regarding your account or for assistance with any questions related to refunds.
Step-by-Step Process to Request Your CleanSlate Centers Refund Like a Pro
If you purchased through CleanSlateCenters.com:
Visit the CleanSlate Centers website.
Scroll down to the bottom and click on Contact Us.
Fill out the contact form with your information.
In the message section, state your request for a refund.
Mention that the subscription renewed without notice.
Emphasize that you found the service to be unused.
Submit the form and monitor your email for a reply.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and select your CleanSlate subscription.
Tap on Cancel Subscription (to initiate the refund request).
In the cancellation prompt, mention that the subscription renewed unexpectedly.
After cancellation, visit the Report a Problem site.
Log in and find the CleanSlate charge.
Select Report a Problem and follow the prompts to request a refund.
Indicate that the account was unused and state your refund request clearly.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find your CleanSlate subscription.
Tap Manage and select Cancel Subscription.
In the cancellation confirmation, mention the lack of notice for renewal.
After cancellation, go to the Google Play Help Center.
Click on Request a Refund and follow the link to fill out the request.
Clearly indicate that the service was not used and state your desire for a refund.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to Your Account from the dropdown menu.
Scroll down to find Manage Your Subscriptions.
Select your CleanSlate subscription.
Click on Update Subscription and choose Cancel Subscription.
During the cancellation process, mention the surprise renewal.
After cancellation, go to the Roku Support Page.
Find the option for Refunds and fill out the necessary form.
Clearly state your request and indicate you did not utilize the service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
You will be notified once the request is reviewed—usually within 3-5 business days.
Processing
Your refund is currently being processed by our finance team.
Expect the funds to reflect back to your account within 5-7 business days.
Refunded
Your refund has been successfully completed and processed.
The amount has been credited back to your original payment method.
Partially Refunded
A portion of your refund has been processed.
You will receive the remaining amount in a separate transaction shortly.
Completed
All processes related to your refund have been finalized.
You have nothing more to do; check your account for the complete refund.
Canceled
Your refund request has been canceled, either by you or our team.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At CleanSlate Centers, clients may occasionally need to navigate the refund process due to various circumstances related to their treatment plans or services. Here are some real user scenarios illustrating how refunds were successfully claimed:
Scheduling Conflicts: A client intended to attend a series of sessions but faced an unexpected scheduling conflict and could not make the appointments. After contacting CleanSlate Centers to explain the situation, they were able to secure a refund for the missed sessions, ensuring it was credited to their account.
Service Transfer: A client decided to transfer their treatment to a different location due to relocation. They reached out to CleanSlate Centers to discuss their options, and after confirming their new facility costs, they received a refund for the unused balance of their pre-paid sessions to help with the transition.
Change in Treatment Needs: A client, after discussing their progress with their therapist, realized that they needed a different type of support than originally planned. Upon contacting the center, they were guided through the process of adjusting their treatment plan and received a refund for sessions they would no longer be using as part of their previous plan.
Program Package Update: After enrolling in a comprehensive treatment package, a client discovered that they qualified for a different package that better suited their needs. They contacted CleanSlate Centers to inquire about the eligibility for a refund on the initial package. Once verified, they were promptly issued a refund to apply towards the upgraded plan.
The Easiest Way to Get a CleanSlate Centers Refund
If you're frustrated trying to get a refund from CleanSlate Centers—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at CleanSlate Centers is made easy through several channels. Here’s how you can efficiently track your refund and stay informed throughout the process.
Check Your Email: CleanSlate Centers sends notifications directly to your registered email regarding the status of your refund. Look for emails titled 'Refund Update' to find important information about your refund progress.
Use the CleanSlate Centers App: If you have the CleanSlate Centers mobile app, you can check your refund status by going to the 'Account' section. There, you will find a dedicated 'Refund Status' tab that provides real-time updates on your refund.
Visit Your Account Dashboard: Log into your CleanSlate Centers account on the website and navigate to the 'Billing' section within your account dashboard. Here, you will find a comprehensive view of your refund requests and their statuses.
Review Order History: In your account dashboard, don’t forget to check your 'Order History.' Each transaction includes details about any refunds initiated, allowing you to track what's pending, processed, or completed.
Set Notifications: To receive updates proactively, ensure that you have notifications enabled in your account settings. This way, you'll get in-app messages alerting you to any changes in your refund status as they occur.
FAQ
Unfortunately, refunds for late cancellations are generally not provided. We encourage clients to review our cancellation policy and reach out to our customer support for assistance or to discuss any specific concerns you may have.
Refund processing times can vary depending on the payment method and the financial institution involved. Typically, you can expect to see the refunded amount reflected in your account within 5 to 10 business days after the refund has been initiated. However, some banks may take a bit longer to process the refund.
If you see a charge but do not have an active subscription, please start by reviewing your account details to ensure there are no active plans linked to your information. If everything looks correct, contact our customer support team for assistance. They can help clarify the charge and guide you on the next steps.
If you are unable to obtain a refund directly from CleanSlate Centers, consider reaching out to their customer service for further assistance. You may also explore escalating your concern within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details might provide clarity on your situation.
If CleanSlate Centers refuses to issue a refund, it's advisable to review their refund policy for any specific guidelines that may apply to your situation. Additionally, consider reaching out to their customer support team again for further clarification or to discuss your concerns in more detail. Checking your account details may also help ensure that all information is accurate and up to date.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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