How to Get a CLEARSTEM Refund

• Order Number - Ensure you have the specific order number associated with your purchase from CLEARSTEM.
• Transaction ID - Locate your transaction ID from your payment confirmation email to expedite the refund process.
• Purchase Date - Have the date of your transaction on hand to validate your request.
• Clear Photographs - Take clear photos of the product being returned if it’s not in acceptable condition or if there's an issue with it.
• Reason for Refund - Prepare a detailed explanation of why you are requesting a refund, noting any specific issues like product inefficacy.
• Used Product Evidence - If applicable, provide evidence of usage, like empty containers or photographs showing the product used.
• Email Correspondence - Gather any previous correspondence with CLEARSTEM’s customer support regarding the refund request.
• Account Information - Log into your CLEARSTEM account and have your account info ready, including registered email and contact number.

At CLEARSTEM, we strive to provide our users with premium skincare products designed to improve your skin health. Understanding your rights and the circumstances under which refunds may be granted is important to ensure a positive experience with our services and products.

Refund eligibility at CLEARSTEM primarily revolves around the purchase of products and the subscription services we offer. Below are specific situations that may qualify you for a refund:

• Product Defects: If you receive a product that is damaged or defective, you may be eligible for a refund upon providing evidence of the issue within the stipulated timeframe from the date of delivery.
• Subscription Management: For users subscribed to our services, if you feel that the product did not meet your satisfaction based on the claims made, you may qualify for a refund within a specific period after your billing cycle.
• Incorrect Product Received: If you receive an item that is not what you ordered, this situation may be eligible for a refund or an exchange for the correct item.
• Unopened Items: Refund requests for unopened and unused products may be eligible if initiated within the designated return period.
• Subscription Cancellation: If you decide to cancel your subscription, products received during the billing cycle that do not meet your expectations might qualify for a refund as per our cancellation policy.

At CLEARSTEM, customers often find themselves navigating various account situations that may lead to refund requests. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Plan Adjustment: A user decided to switch from a monthly plan to an annual plan for better savings but accidentally renewed the monthly subscription. After contacting CLEARSTEM support, they clarified the situation and received a refund for the duplicate charge once the annual plan was activated.
• Product Mix-Up: A customer ordered a skincare product but received the wrong item due to a shipping error. They reached out to CLEARSTEM's customer service, who promptly rectified the mistake and issued a refund for the incorrect product while arranging for the correct item to be sent.
• Trial Period Queries: A user signed up for a trial and had questions about the auto-renewal terms. After confirming their understanding of the terms and deciding to cancel the subscription before the trial period ended, they contacted CLEARSTEM and were issued a refund for the initial charge, ensuring no further payments would be processed.
• Service Interruption: A customer experienced temporary access issues to members-only content due to site maintenance. After reaching out to support with their concern, they were given a credit to their account as a goodwill gesture, which effectively worked as a refund for the inconvenience experienced during the maintenance period.

Tracking your refund status with CLEARSTEM is straightforward and user-friendly. Here are the most efficient ways to stay updated on your refund progress:

• Check Your Email: CLEARSTEM sends automated email updates regarding your refund status. Keep an eye on your inbox for notifications, especially check your spam folder if you don’t see updates.
• Utilize the Mobile App: If you have the CLEARSTEM mobile app, you can easily track the status of your refund via in-app notifications. Ensure your app notifications are enabled for real-time updates.
• Visit Your Account Dashboard: Log into your CLEARSTEM account and navigate to the Order History section. Here, you will find detailed information on any refunds initiated, including dates and amounts.
• Review the Billing Section: In your account settings, check the Billing section to see the current status of your refund. This will provide you with insights into when you can expect your funds to process.
• Track Progress Updates: CLEARSTEM provides specific updates throughout the refund process. Look for phrases like "Refund Requested," "Processing," and "Completed" in your email or dashboard notifications to understand where your refund stands.
• Contact Customer Support: If you need further clarification, you can reach out to CLEARSTEM's customer support through the help center accessible in your account. Provide them with your order number for faster assistance.