How to Get a Clearwater Property Management Refund

• Property Address: Ensure you have the complete address of the property related to your refund request.
• Account Information: Have your Clearwater Property Management account details ready, including your account number.
• Lease Agreement: Keep a copy of the lease agreement that outlines terms related to refunds.
• Payment Receipts: Gather all related payment receipts or transaction records for the service or payment in question.
• Refund Request Form: Obtain and complete the specific refund request form provided by Clearwater Property Management.
• Communication Records: Compile any correspondence or communications with Clearwater Property Management regarding your issue.
• Reason for Refund: Clearly state the reason for your refund request, including relevant dates and details.
• Supporting Documentation: Provide any additional documentation that supports your claim for a refund, such as maintenance requests or feedback on services.
• Transaction ID: If applicable, include the transaction ID linked to the original payment for quick reference.

*Working days are Monday to Friday, and don't include public holidays.

At Clearwater Property Management, our primary goal is to ensure that our clients have a positive experience with our services. While we strive for satisfaction, there may be specific situations where users inquire about the potential for refunds. Understanding eligibility for a refund is important when managing your account and financial obligations associated with our services.

Refund eligibility can depend on various factors related to the services offered by Clearwater Property Management, which primarily include property management solutions, rental agreements, and maintenance services. Here are some scenarios where users might consider whether they qualify for a refund:

• Service Cancellation: If a tenant decides to terminate a lease agreement early, there may be scenarios where a refund of the security deposit could be considered, depending on the condition of the property and adherence to lease terms.
• Service Malfunction: In the event that a maintenance service fails to address an issue within a specified time frame, users might inquire about a refund for that particular service, typically contingent upon the nature of the service agreement.
• Overpayment Situations: If an account reflects a payment that exceeds the due amount, there may be eligibility to receive a refund for that overpayment, subject to review of account details.
• Refund for Early Lease Termination: In some cases, tenants may be eligible for a refund of prepaid rent if the lease is terminated in accordance with the terms outlined in the rental agreement.
• Failure to Provide Services: If specific promised property management services were not executed as per the agreement, clients may explore options for a potential refund for those unmet services.

Please note that these situations are subject to the terms of your agreement and may require review of specific account details. It's always best to reach out to our customer service team for personalized assistance regarding any potential refunds or billing inquiries.

At Clearwater Property Management, our clients often encounter various circumstances that may lead to requests for refunds. Here are a few realistic scenarios where users successfully claimed refunds:

• Property Management Service Adjustment: A client realized that their rental property was being managed under a service level that was too extensive for their needs. After discussing their options with our team, they adjusted their service package and received a prorated refund for the remaining month of service that was no longer needed.
• Maintenance Fees for Canceled Services: A homeowner previously scheduled a maintenance service for their property but decided to postpone it due to personal circumstances. They contacted Clearwater's support team and, after confirming the cancellation of the service, received a full refund for the maintenance fee they had paid in advance.
• Overpayment Resolution: A client noticed that they had inadvertently overpaid their monthly management fees due to a misunderstanding of their contract terms. They reached out to Clearwater Property Management, and after a brief discussion that clarified the situation, a refund for the overpaid amount was promptly issued.
• Account Adjustment for Lease Termination: A tenant communicated that they needed to terminate their lease earlier than expected due to a job relocation. After verifying the lease agreement and terms, Clearwater facilitated the refund of their security deposit as part of the early termination process, ensuring a smooth transition for the tenant.

Tracking your refund status with Clearwater Property Management is a straightforward process designed to keep you informed and updated. Here are the steps you can take to efficiently check the status of your refund:

• Email Notifications: Keep an eye on your email inbox for updates from Clearwater Property Management. Refund status updates are sent directly to the email associated with your account. Look for emails with subjects related to refunds or transactions for timely information.
• Account Dashboard: Log in to your Clearwater Property Management account and navigate to your Billing Section. This section provides a detailed overview of all transactions, including pending and completed refunds.
• Order History: Within your account, visit the Order History page. Here, you can view specific details related to your refund requests, including the initial transaction and any updates specific to your refund status.
• In-App Notifications: If you use the mobile app, check for in-app notifications regarding your refund status. Notifications will provide real-time updates and alerts about the progress of your refund.
• Refund Progress Details: When you check your account settings or billing section, look for specific indicators of refund progress, such as "Processing," "Approved," or "Completed." Clearwater Property Management provides clear status updates to help you understand where your refund stands.
• Customer Support: If you need further assistance, you can always reach out to Clearwater Property Management's customer support directly. They can provide more personalized updates regarding your refund and help clarify any questions you may have.