How to Get a Clenergy EV Refund

• Order Confirmation Number: Locate the unique order number provided in your confirmation email for quick reference.
• Purchase Date: Have the specific date when you purchased the product or service ready.
• Account Information: Ensure you have your Clenergy EV account details, including your registered email address and user ID.
• Payment Method Details: Gather information on how you paid for the order, such as credit card details or payment service used.
• Product Return Condition: Be prepared to describe the condition of any physical products for return, including original packaging.
• Reason for Refund: Clearly outline your reason for seeking a refund, as Clenergy EV may ask for this information.
• Communication History: Keep any previous correspondence regarding the order or refund process, which may be needed for reference.
• Warranty Information: If applicable, bring any warranty documents that relate to the product in question.

*Working days are Monday to Friday, and don't include public holidays.

At Clenergy EV, we aim to provide transparent and fair policies regarding user rights and eligibility for refunds. Our services focus on electric vehicle charging solutions, including the provision of charging stations and subscription plans tailored to meet the needs of electric vehicle owners. Understanding your eligibility for refunds is important and can depend on various factors, including the nature of your subscription, usage, and account status.

The following situations may qualify for a refund or adjustment with Clenergy EV:

• Service Subscription Adjustments: Users who wish to downgrade or upgrade their service subscriptions may be eligible for a prorated refund based on their current billing cycle.
• Account Cancellations: If a user decides to cancel their subscription prior to the next billing period, they may qualify for a refund of any unused subscription fees that have been charged.
• Inoperable Charging Stations: Should a charging station purchased or rented from Clenergy EV become temporarily out of service due to technical issues, users might be eligible for a refund for the duration of the downtime, contingent upon our service policy.
• Incorrect Billing Amounts: Users who notice discrepancies in their subscription fee compared to the agreed-upon billing amount can inquire for potential adjustments that may result in a refund.
• Service Level Issues: If a user experiences consistent issues with service quality that fall outside of the outlined service agreements, they may be eligible for a refund based on the specific circumstances of the case.

We encourage users to review their account details and any communication from Clenergy EV to understand their specific circumstances better. For any further inquiries regarding eligibility for refunds, users are welcome to reach out to our support team for clarification and assistance.

At Clenergy EV, we strive to ensure our customers enjoy a seamless experience with our electric vehicle charging solutions and subscription services. Below are some real user scenarios where refunds were successfully claimed, reflecting the diverse interactions our customers have with our services.

• Subscription Change: A customer decided to upgrade their subscription plan to accommodate increased charging needs. After realizing that the upgrade activated one day before their original billing cycle ended, they reached out for a refund on the prorated amount of the previous plan. Clenergy EV promptly processed the refund, allowing the customer to enjoy the upgraded features without feeling financially penalized.
• Technical Issue: A user experienced a temporary outage with their EV charging station due to a software update. While they didn't lose access to the station for long, the inconvenience led them to inquire about compensation. Clenergy EV offered a refund for that month's subscription fee, ensuring the customer felt valued despite the hiccup.
• Order Cancellation: A customer ordered a charging accessory but later decided they no longer needed it shortly after the order was placed. They contacted Clenergy EV's support team via the app to cancel the order. After confirming the cancellation, the team processed a full refund promptly, which left the customer satisfied with the swift resolution.
• Account Clarity: A user was uncertain about a charge on their account that appeared to be incorrect. They reached out to customer service for clarification. Upon reviewing their usage patterns, Clenergy EV identified that the charge was due to a miscategorization of usage. The company issued a small refund as a goodwill gesture and clarified the user’s billing cycle for future reference.

Tracking your refund status at Clenergy EV is straightforward and designed to keep you informed at every step. Here are some efficient ways to monitor your refund:

• Check Your Email: Clenergy EV sends email updates regarding your refund status. Be sure to look for emails with the subject line 'Refund Update' which will provide details about the progress of your refund.
• Use the Mobile App: If you’ve placed your order using the Clenergy EV mobile app, you can check your refund status directly within the app under the 'Orders' section. This offers real-time updates without needing to log into the website.
• Visit Your Account Dashboard: Log into your Clenergy EV account and navigate to the 'Order History' section. Here, you can view detailed information regarding your orders, including any refunds processed or pending.
• Monitor Notifications: Enable push notifications in the Clenergy EV app to receive instant alerts about your refund status. This ensures you won’t miss any important updates.
• Billing Section: For in-depth insight into your refund, check the 'Billing' section within your account. This area provides specifics on how much has been refunded and the date the refund was issued.
• Customer Support: If you need additional information, don’t hesitate to reach out to Clenergy EV’s customer support via the contact form on their website. They can provide personalized updates on your refund status.