It's common for users to overlook billing details until an unexpected charge catches their attention, often a result of automatic subscription renewals. This guide aims to help you understand how Cleo's refund process works, who qualifies for refunds, and the straightforward steps to request your money back quickly. By following the information provided, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Cleo account details handy, including your registered email address and user ID.
Transaction History: Locate the transaction ID for the specific charge you are requesting a refund for.
Refund Reason: Prepare a clear explanation of the reason for the refund, detailing any issues encountered with the service.
Proof of Payment: Gather any relevant receipts or confirmation emails related to the transaction.
Subscription Details: If applicable, include your subscription plan type and the renewal date.
Correspondence Records: Keep a record of any previous communications with Cleo regarding your request.
Expiration Dates: Be aware of any cut-off dates related to refund eligibility as per Cleo's policy.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Debit Card
3-5 working days
Credit Card
5-7 working days
Bank Transfer
3-10 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from cleo
Cleo provides users with financial budgeting tools and services designed to help them manage their money more effectively. Understanding your rights and potential eligibility for refunds within this service context is essential for users navigating billing and service-related inquiries.
There are specific scenarios within Cleo's business model where users may seek clarification on billing and potentially qualify for a refund:
Subscription Adjustment: If your subscription level changes due to user actions or updates to the service, you may inquire about adjustments to your billing and whether they create a potential for refunds.
Account Downgrade: If you downgrade your plan, it’s important to review any potential refund eligibility regarding the unused portion of your previous subscription period.
Service Interruption: Should there be any interruptions in service availability that affect your usage, you might explore refund possibilities in relation to affected time periods.
Promotional Charges: If promotional rates were applied but didn’t align with your billing, you might be eligible for a review and potential credit to your account.
Technical Issues: In instances where technical issues prevent access to certain features that you have subscribed to, you may qualify for a billing review concerning those features.
Each situation will be assessed based on your specific account circumstances and Cleo’s policies. Users are encouraged to review their account details or reach out to Cleo support for any questions regarding their eligibility for refunds or billing inquiries.
Step-by-Step Process to Request Your cleo Refund Like a Pro
Indicate that you were unaware of the renewal and did not use the service.
Submit your refund request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation: [describe reason]
As such, I would like to request a refund of [Amount]. If there are any supporting documents required, I have attached them to this email.
Please confirm the receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but not yet approved by the merchant.
You will be notified once the merchant decides on the refund request.
Processing
The merchant has approved your refund and is currently processing it.
Hold tight! This stage usually takes a few business days.
Refunded
Your refund has been successfully processed and the funds are on their way.
Expect the funds to reflect in your account within 3-5 business days.
Partially Refunded
Only a portion of your total amount has been refunded by the merchant.
Check your Cleo account to see the amount refunded and what is left to refund.
Completed
Your refund process is complete and funds should be in your account.
Everything is settled! Enjoy your refund.
Canceled
Your refund request has been canceled either by you or the merchant.
If you think this is a mistake, contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of Cleo, users often find themselves navigating various scenarios that could lead to successful refund claims. Here are some realistic situations:
Subscription Tier Change: After deciding to downgrade from a premium subscription to a basic plan, a user noticed they had inadvertently remained on the premium tier for one extra billing cycle. Upon reaching out to Cleo's support, they provided the request date for the downgrade and successfully received a refund for the extra charge.
Trial Period Overlap: A user signed up for Cleo's free trial but, due to a missed notification, continued to be billed for the subscription after the trial ended. They contacted support, explained their situation, and were graciously granted a refund for the initial subscription charge after confirming non-utilization of the service post-trial.
Account Access Issues: A customer faced multiple login issues, preventing them from accessing their account and utilizing the features they were billed for. After communicating their technical struggles to Cleo's support team, they received a refund for the monthly fee, citing the inability to fully engage with the service as the reason for their request.
Billing Inquiry for Additional Features: A user thought they had opted out of an additional feature but later found it on their bill. Upon reviewing their account settings and reconciling their subscription choices with Cleo's support team, they successfully received a refund for that optional service that they did not intend to keep activated.
The Easiest Way to Get a cleo Refund
If you're frustrated trying to get a refund from cleo—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Cleo is seamless and efficient. Here are some specific tips to help you stay updated on your refund progress:
Check Your Email: Cleo sends email updates whenever there's a status change regarding your refund. Keep an eye on your inbox for messages that outline any steps you need to take or confirm the progress of your refund.
Utilize the Cleo App: Open the Cleo mobile app and head to the Account Dashboard. Here, you can find a dedicated section for Order History where refund statuses are clearly listed alongside each transaction.
Accessing the Billing Section: In the Cleo account settings, navigate to the Billing section to view all transactions, including ongoing refunds. This will give you a snapshot of your financial activity and refund requests.
Notifications: Enable in-app notifications to receive real-time updates on your refunds. Cleo will alert you directly within the app, helping you stay informed at all times.
Refund Progress Information: Whenever you check your refund in the Cleo app or on the website, you’ll find detailed progress indicators. Cleo typically provides timestamps, the status of the refund (e.g., processed, pending), and any information about issues that may arise.
Merchant-Specific Tools: If you initiated your refund through a specific merchant partner with Cleo, look for any additional tracking links provided inside the Cleo app. Some merchants integrate directly with Cleo’s platform, offering faster updates and tracking capabilities.
FAQ
Unfortunately, Cleo doesn't typically process refunds for subscriptions if the cancellation is not completed in time. However, we recommend reaching out to our support team for assistance; they may be able to provide guidance based on your specific situation.
Refunds typically take 3 to 5 business days to process, depending on the financial institution involved. Once initiated by the merchant, the time it takes for the funds to reflect in your account may vary. It's best to check with your bank for specific timing and any potential delays.
If you see a charge but do not have an active subscription, please first check your account settings to verify the status of your subscriptions. If you need further assistance, contact Cleo's support team directly through the app or their website, providing them with details of the charge for a prompt resolution.
If you're unable to secure a refund directly from Cleo, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within Cleo's support system for additional review. Additionally, reviewing your account details for any potential oversight can provide further context for your situation.
If Cleo refuses to issue a refund, you can start by reviewing their refund policy for any specific guidelines that may apply to your situation. Consider reaching out to Cleo's customer support team again for further clarification or assistance. Additionally, double-check your account details to ensure everything is accurate and up-to-date, as this may help facilitate the resolution process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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