Many users often overlook billing details until an unexpected charge arises, leaving them confused and in need of support. This guide is designed to clarify how refunds work with Clientify, outlining eligibility criteria and providing clear steps to request a refund efficiently. Our goal is to ensure that you feel empowered and informed during the process, making it as straightforward as possible to get your money back.
What You Should Prepare Before Applying For Refund
Account Information: Your Clientify account email and user ID to verify your identity.
Transaction ID: The unique transaction ID associated with the purchase you want to refund. You can find this in your purchase confirmation email.
Reason for Refund: A clear explanation of why you are requesting the refund, related to Clientify’s services or product issues.
Date of Purchase: The specific date when the transaction took place, to help expedite the refund process.
Payment Method: The details of the payment method used (credit card, PayPal) to validate your purchase.
Documentation: Any relevant screenshots or documents that substantiate your refund request, such as service failures or issues experienced.
Service/Product Description: Specify which service or product you are requesting a refund for, including the plan type if it's a subscription.
Correspondence Records: Previous emails or chats with Clientify support regarding the issue, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Stripe
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Clientify
At Clientify, we are committed to providing our users with uplifting customer experiences and effective service management. Understanding your rights and potential eligibility for refunds is essential as you navigate your subscription and services. Clientify offers a range of services designed to enhance business productivity; thus, several scenarios can affect your billing and refund eligibility.
The following situations may qualify for a refund within Clientify’s framework:
Service Downtime: If you experience extended periods of service interruption that affect your access to core functionalities, you might be eligible for a prorated refund for the duration of the downtime.
Subscription Tier Adjustments: Should you change your subscription plan mid-billing cycle and inadvertently overpay, potential adjustments might lead to eligibility for a refund reflecting the difference in pricing.
Incorrect Billing Amounts: If there is a discrepancy in your billed amount compared to what was agreed upon during your subscription setup, this may warrant a clarification and potential credit on your account.
Service Closure: If Clientify discontinues a particular service that you were utilizing, you may be eligible for a refund related to the unused portion of your subscription for that service.
Account Cancellations During Trial Periods: If you cancel your account within the specified trial period, you could be eligible for a full refund of any charges incurred during that timeframe.
To explore your specific eligibility for a refund in any of these situations, we encourage you to contact Clientify's support team for further assistance.
Step-by-Step Process to Request Your Clientify Refund Like a Pro
If you purchased through Clientify.com:
Visit the Clientify website and log into your account.
Navigate to the Billing section found in your account settings.
Locate the most recent transaction or subscription charge you want a refund for.
Click on Request Refund next to the transaction.
In the refund request form, clearly state that the subscription renewed without notice or that the account was unused.
Submit the request and check your email for any follow-up instructions.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find and tap on your Clientify subscription.
Select Cancel Subscription. This is a necessary step before requesting a refund.
Navigate to the App Store, scroll to the bottom, and tap Report a Problem.
Sign in with your Apple ID and find the relevant Clientify purchase.
Select Request a Refund and then choose a reason, such as "I didn’t mean to purchase this" or "The subscription renewed without notice".
Submit your request and wait for the email confirmation.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Account.
Tap on Purchase History and locate your Clientify transaction.
Tap on the order and select Refund.
Choose a reason for the refund, using phrases like "Account was unused" or "Subscription renewed unexpectedly".
Submit your request and await email confirmation from Google.
If you purchased through Roku:
Go to the Roku website and log into your account.
In the menu, click on Manage Account.
Under Subscriptions, find your Clientify subscription.
Select the option that says Unsubscribe to stop future billing.
After unsubscribing, scroll down to the Support section.
Click on Contact Us and then select a method to reach Roku Support.
Explain your situation succinctly, mentioning that your subscription renewed unexpectedly.
Request assistance with processing a refund for your most recent charge.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached please find any relevant documentation regarding this matter.
I would appreciate your confirmation of my refund request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting approval.
Your request is in queue for review. Expect updates within 24 hours.
Processing
The refund is currently being processed by our team.
Your refund is being worked on. It may take 3-5 business days to complete.
Refunded
The full amount has been returned to your payment method.
Funds should appear in your account shortly, typically within 5 business days.
Partially Refunded
A partial amount has been refunded from your original transaction.
Check your account for the partial refund amount, which can take up to 5 business days to process.
Completed
The refund process is fully completed.
You have received your refund; no further action is needed.
Canceled
The refund request has been canceled, either by you or by our team.
Your original transaction remains intact. If this was a mistake, you may need to re-initiate the request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Clientify is designed to streamline business management through its subscription-based platform, providing tools for marketing, sales, and customer support. Here are a few scenarios where users have successfully claimed refunds related to their account management:
Accidental Plan Upgrade: A user intended to upgrade their subscription for a one-month trial but accidentally chose the annual plan. After realizing the mistake within a few days, they contacted Clientify support, who promptly refunded the difference and adjusted their account back to the intended monthly plan.
Service Interruption: A business owner experienced a temporary service interruption that affected their marketing campaigns during a critical sales period. After reaching out to Clientify's customer service, they were offered a partial refund for the inconvenience, which they accepted to help offset their lost revenue.
Long-Term Subscription Cancellation: A user had been using Clientify for over a year and decided to cancel their subscription due to a change in business strategy. Upon cancellation, they noticed a charge that seemed inconsistent with their expectations. The support team clarified the terms and provided a refund for an overlapping billing cycle that occurred during the cancellation process.
Billing Adjustment Request: A user found that their account had been charged for additional features they never intended to use. After reviewing their account details with Clientify's support, they agreed to a refund for the unutilized features, ensuring their billing accurately reflected only what they needed.
The Easiest Way to Get a Clientify Refund
If you're frustrated trying to get a refund from Clientify—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is crucial for a smooth experience with Clientify. Here are some specific tips tailored to help you stay informed about your refunds:
Email Notifications: Keep an eye on your inbox for refund updates directly from Clientify. Look for emails titled "Refund Processed" or "Refund Update" that provide specific details about your refund status.
In-App Notifications: Check the notifications section within the Clientify app for real-time alerts about your refund. These notifications will let you know when your refund has been initiated or completed.
Account Dashboard: Log into your Clientify account and navigate to the Order History section under your dashboard. Here, you can view detailed information about your recent transactions, including any pending or completed refunds.
Billing Section: Visit the Billing area in your account settings where you can find a comprehensive overview of all financial activities, including your refund requests and their statuses.
Refund Progress Tracking: Clientify provides a clear timeline of your refund status within the Order History. You'll see updates such as "Requested", "In Process", and "Completed" to indicate where your refund stands.
Mobile App Access: Don’t forget to use the Clientify mobile app for tracking your refunds on the go. The app mirrors all the functionality of the desktop version, so you can easily check your refund status anytime, anywhere.
Customer Support: If you can’t find the information you need, utilize the Help Center or contact Clientify support directly through the app or website for personalized assistance regarding your refund status.
FAQ
Refunds are generally not issued for subscriptions that are not canceled before the renewal date. However, we encourage users to reach out to our support team to discuss their situation, as they may be able to provide assistance or options based on individual circumstances.
Refunds typically take between 5 to 10 business days to process, depending on your bank's policies. Once the refund has been initiated on our end, you will receive a confirmation email with further details. Please keep an eye on your account during this period for any updates.
If you see a charge from Clientify but don't have an active subscription, please check your account for any trial periods or previous subscriptions that may not have been fully canceled. If you need further assistance, contact Clientify's support team with your account details so they can help clarify the situation.
If you are unable to receive a refund directly from Clientify, consider reaching out to customer service again for further assistance. You may also want to explore escalation options within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and terms of service may provide clarity on possible next steps.
If Clientify is unable to issue a refund, consider reviewing their refund policy for specific conditions that may apply. You can also reach out to their support team again for further clarification or assistance regarding your situation. Additionally, check your account details to ensure all information is accurate, which may help with the resolution.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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