How to Get a Clifton School Refund

• Student Identification: Ensure you have the student's full name and date of birth handy, as this helps in verifying enrollment.
• Proof of Payment: Gather transaction receipts or bank statements showing payment for the tuition or fees to expedite the refund process.
• Refund Request Form: Download and complete the refund request form available on the Clifton School website to ensure all necessary information is included.
• Reason for Refund: Outline a clear explanation for the refund request, whether it’s due to withdrawal from the program, dissatisfaction with services, or financial hardship.
• Communication History: Compile any relevant emails or correspondence with Clifton School, including previous requests or discussions regarding the refund.
• Account Information: Have your Clifton School account number ready, if applicable, to streamline the identification of your account.
• Important Dates: Note any critical dates related to your enrollment or payment (e.g., the date of payment, withdrawal request submission date) to support your case.
• Supporting Documentation: Attach any relevant documents that support your refund request, such as medical records if applicable.

*Working days are Monday to Friday, and don't include public holidays.

At Clifton School, understanding your eligibility for refunds is important to ensure a smooth experience throughout your educational journey. The school offers specific services related to early childhood education, primary education, and associated extracurricular activities. Here, we detail the circumstances that might qualify for a refund based on the school’s policies and common billing situations.

• Withdrawal Before Term Start: If a student withdraws prior to the commencement of the academic term, they may be eligible for a refund of tuition paid for that term, depending on the specific timing and policies outlined in the enrollment agreement.
• Class Cancellation: In the event that a class is canceled by Clifton School, parents may receive a refund or credit for the sessions that were scheduled but did not occur.
• Change in Program Availability: Should there be any significant change to the availability of a program that a student is enrolled in, refunds may be applicable for the tuition associated with that program.
• Financial Hardship Considerations: In certain circumstances, families experiencing significant financial hardship may seek a review of their situation with the school administration to potentially explore adjusted payment options or refunds.
• Payment Errors: If there is a billing discrepancy related to the tuition fees, the school’s administration can review the situation, and if a mistake is identified, it may lead to appropriate adjustments or refunds.

For more detailed information regarding eligibility and specific refund requests, it is recommended to contact Clifton School's administration directly.

At Clifton School, we aim to provide a seamless experience for our families and students. Occasionally, users find themselves in situations where they reasonably seek refunds for various reasons. Here are a few scenarios illustrating how refunds were successfully claimed at Clifton School:

• Unexpected Class Cancellation: A parent was informed that a special enrichment class for their child would be canceled due to unforeseen circumstances. After reaching out to client services, they received a prompt refund for the course fee they had already paid.
• Withdrawal from a Program: A student decided to withdraw from a summer program shortly after enrollment due to a family emergency. The parents contacted the Clifton School administration and were able to secure a refund for the remaining sessions, as they submitted their request within the specified timeline.
• Material Return: After a significant change in their child’s educational needs, a family wished to return some purchased educational materials from Clifton School. By following the established return policy and contacting customer support, they successfully processed their refund on the eligible items returned.
• Billing Adjustment: A family noticed an error in their quarterly tuition statement that resulted in an overcharge. They reached out to Clifton School's billing department, providing the necessary documentation. The team reviewed the case and issued a refund for the discrepancy found in the billing statement.

Tracking your refund status at Clifton School is a straightforward process, designed to keep you informed every step of the way. Below are some efficient methods to stay updated on your refund progress.

• Check Your Email Regularly: Clifton School sends refund updates directly to your registered email. Look for notifications regarding the initiation and completion of your refund.
• Use the Clifton School Mobile App: If you have the Clifton School app, navigate to the notifications section where you'll find real-time updates about your refund status.
• Visit Your Account Dashboard: Log into your Clifton School account and head to the dashboard. Under the ‘Billing’ section, you can find detailed information about your refund history and status.
• Check Order History: In your account settings, review the ‘Order History’ tab. This section not only shows your past transactions but also any pending refunds visible along with their current status.
• Monitor Refund Progress: Clifton School provides updates about the refund progress, including expected timeframes for completion. These details can be found in the billing section of your account and in the emails sent to you.
• Contact Customer Support: If you have questions or concerns not addressed in the app or your email notifications, reach out to Clifton School’s customer support via the help center for personalized assistance.