Many customers rarely consider billing until an unexpected charge catches their attention, often stemming from automatic subscriptions. This guide is designed to illuminate the refund process at Clio Coffee, detailing who is eligible for refunds and outlining the straightforward steps to request your money back efficiently. With this information, you can navigate the refund process with confidence and clarity.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate and have ready the confirmation email you received after your purchase, which includes your order number.
Transaction ID: Note down the transaction ID from your payment method, which may be required for tracking purposes.
Account Details: Ensure you’re logged into your Clio Coffee account, as you may need to verify your identity.
Reason for Refund: Clearly outline your reason for requesting a refund, whether it be product dissatisfaction, shipping issues, or another concern.
Photos of the Product: If applicable, take clear photos of the product you wish to return, especially if it's damaged or incorrect.
Shipping Information: Be prepared to provide details such as the shipping address used for the order and any tracking information for returned items.
Refund Policy Awareness: Familiarize yourself with Clio Coffee's refund policy to understand the timelines and eligibility criteria for your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Shop Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Clio Coffee
At Clio Coffee, users have specific rights regarding refunds for our products and services, ensuring a positive experience with our offerings. Understanding the eligibility criteria can help users navigate potential refund scenarios effectively. Our approach to refunds is designed to be transparent and accommodating, considering the nature of our coffee products and services.
Refund eligibility may apply in the following situations relevant to Clio Coffee:
Damaged or Defective Products: Customers who receive coffee products that are damaged or defective may qualify for a refund, provided that they report the issue within a reasonable timeframe.
Incorrect Orders: If a customer receives an order that is not as described or contains the wrong items, they may be eligible for a refund or replacement after contacting our customer service.
Subscription Cancellations: Users who have subscribed to Clio Coffee’s recurring delivery service may qualify for a refund of any charges for products that have not yet been shipped, depending on the timing of the cancellation relative to the billing cycle.
Quality Issues: In cases where customers feel the quality of the product does not meet expectations, they may reach out to discuss their experience, which could lead to options for refunds or store credit.
We encourage users to familiarize themselves with our policies and reach out to our support team for any questions regarding their specific situations. We are committed to ensuring customer satisfaction and are here to assist with any inquiries related to refunds.
Step-by-Step Process to Request Your Clio Coffee Refund Like a Pro
If you purchased through cliocoffee.com:
Go to cliocoffee.com and log into your account.
Navigate to the Account section by clicking on your profile icon.
Select Billing from the dropdown menu.
Find the most recent charge you want a refund for and click on View Details.
In the details screen, look for the Request Refund button and click it.
Fill out the refund form explaining briefly that the service was not utilized.
Submit your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Clio Coffee subscription and tap on it.
Scroll down and tap Report a Problem.
Choose Request a Refund and select the desired reason:
"I didn’t want to renew"
"The service did not meet expectations"
Provide any necessary details and click Submit.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon and select Subscriptions.
Locate your Clio Coffee subscription.
Tap on it to open the details.
Select Report a Problem.
Choose Request a Refund and specify trust-building reasons:
"I forgot to cancel"
"I have not used the membership"
Follow the prompts to submit your request.
If you purchased through Roku:
On your Roku device, press the Home button.
Navigate to Settings in the sidebar.
Select Account and scroll to Manage Subscriptions.
Find your Clio Coffee subscription and select it.
Click on Help to report a problem.
Choose Request a Refund and provide valid reasons:
"The subscription auto-renewed without my awareness"
"I have not used the service at all"
Complete the required fields and Submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my Clio Coffee account. [describe reason]
As a result, I would like to request a refund in the amount of [Amount].
I have attached documentation that supports my request for your reference.
Could you please confirm the receipt of this request and the status of the refund within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your request is being reviewed. Please allow up to 48 hours for processing.
Processing
The refund is in the process of being completed.
Your refund is almost complete. You can expect it to be finalized within 3-5 business days.
Refunded
The refund has been successfully processed.
Your funds have been returned to your original payment method. Check your account for updates.
Partially Refunded
A portion of your order has been refunded.
You will see a refund for the specified amount, while some products or items remain billed.
Completed
The refund process is fully complete, and the transaction is closed.
No further actions are required. Thank you for your understanding!
Canceled
The refund has been dismissed and will not be processed.
You can choose to resubmit your refund request or contact customer service for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Clio Coffee, we understand that circumstances can change, and our users may need assistance with managing their accounts or subscriptions. Here are some real user scenarios where customers successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade their subscription plan after realizing they weren't consuming enough coffee to justify the premium package. Upon contacting customer service, they received a respectful explanation of the process and a prorated refund for the unused portion of their previous plan.
Order Mix-Up: After mistakenly ordering a different roast than intended, a customer reached out for assistance. Clio Coffee’s support team issued a refund promptly, allowing the user to reorder their preferred coffee blend without any hassle.
Delivery Delay: A user experienced a delay in receiving their monthly coffee shipment due to unexpected shipping issues. Understanding the inconvenience, Clio Coffee proactively offered a refund for that month's delivery, ensuring the customer felt valued and taken care of.
Account Management Error: A customer noticed they were charged for an additional month of their subscription due to an account setting error. After clarifying the situation with customer support, the team issued a full refund and helped the user adjust their account preferences to prevent future misunderstandings.
The Easiest Way to Get a Clio Coffee Refund
If you're frustrated trying to get a refund from Clio Coffee—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Clio Coffee is straightforward and convenient. Here’s how you can stay updated on your refund process:
Email Notifications: Keep an eye on your inbox. Clio Coffee sends email updates throughout the refund process, including confirmation of receipt and status changes. Look for emails titled "Refund Update" for the latest information.
In-App Notifications: If you use the Clio Coffee mobile app, check the notifications tab for real-time updates on your refund status. This feature helps you stay informed without needing to check your email constantly.
Account Dashboard: Log into your Clio Coffee account and navigate to the "Order History" section. Here, you’ll find detailed information about your recent orders, including the status of your refunds.
Billing Section: Visit the "Billing" section within your account settings to view all your transactions. This area provides insights into pending and completed refunds, making it easy to track any ongoing requests.
Refund Progress Info: Clio Coffee provides clear updates on refund progress. Each step from initiation to completion will be outlined in your account portal and emails, allowing you to know exactly where your refund stands.
Customer Support: If you have any questions or need assistance, don't hesitate to reach out to Clio Coffee’s customer support through the chat feature on the website or app. They can provide the most accurate and timely updates regarding your refund status.
FAQ
If you forgot to cancel your subscription on time, refund eligibility may depend on the specific terms you agreed to at sign-up. We recommend reviewing our cancellation policy for details on refunds and reaching out to our customer support team for personalized assistance.
Refunds from Clio Coffee typically take 5 to 10 business days to process and reflect in your account, depending on your payment method and bank policies. Once your return has been approved, you will receive a confirmation email outlining the refund details.
If you see a charge but do not have an active subscription, please check your order history on our website for any recent purchases. If you still have questions, contact our customer support team with your details, and they will assist you in resolving the issue.
If you're unable to secure a refund directly from Clio Coffee, consider reaching out to customer service again for further assistance or clarification. Additionally, you might explore escalating your inquiry within their support system to ensure your concerns are addressed. Reviewing your account details may also provide additional insight into your situation.
If Clio Coffee declines to issue a refund, consider reviewing their refund policy for specific terms and conditions. You can also reach out to their customer support team again for clarification or additional assistance. Additionally, double-check your order details and account information to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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