How to Request A Clock Refund

• Order Number: Locate the specific order number from your receipt or email confirmation for the transaction you wish to refund.
• Account Information: Ensure you have your Clock account details, including your registered email address and any relevant login credentials.
• Receipt or Proof of Purchase: Gather a copy of the receipt or confirmation email that includes details of your order.
• Details of the Issue: Be ready to explain the reason for your refund request, such as service quality or incorrect orders.
• Transaction ID: Identify the transaction ID from your payment method used during the purchase, which may be found on your bank statement or transaction confirmation.
• Supporting Documentation: If applicable, collect any additional documentation such as photos of the food delivered or correspondence related to the order.
• Refund Policy Acknowledgment: Familiarize yourself with Clock's refund policy to ensure your request aligns with their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

At Clock, we strive to ensure a satisfying dining experience for all our guests. We recognize that there may be circumstances where users seek clarification regarding their eligibility for refunds. Below are specific situations relevant to our services where users might inquire about potential refunds.

• Menu Errors: If an incorrect order is served, either in terms of selection or pricing, this may qualify for a refund consideration.
• Service Issues: If the dining experience does not meet our standard, such as extended wait times causing inconvenience, feedback may prompt a review for refund eligibility.
• Reservation Changes: In cases where a prepaid reservation needs to be adjusted or cancelled due to unforeseen circumstances, users might explore options for a refund.
• Incomplete Orders: If a user's takeaway or delivery order is missing items that were paid for, this could warrant a discussion around potential reimbursement.

This framework aims to address common inquiries regarding refunds at Clock. We encourage users to reach out to our support team for specific situations to explore what possibilities may be available regarding refunds.

At Clock, we strive to provide an excellent experience for our customers, and sometimes refunds are necessary due to specific circumstances. Here are a few realistic scenarios in which users successfully claimed refunds.

• Subscription Overlap: A user accidentally upgraded their subscription but realized that the additional features were not needed. After reaching out to support, they were able to adjust their plan back to the original and received a refund for the difference in charges.
• Event Cancellation: After purchasing tickets for a special event hosted by Clock, a user found that they could no longer attend due to unforeseen scheduling conflicts. They promptly contacted customer service and received a full refund for the tickets, ensuring a hassle-free experience.
• Service Interruption: A customer experienced an unexpected service interruption during their premium subscription period. Once they reported the issue to customer support, they were offered a refund for the affected time period as a goodwill gesture.
• Billing Clarification: A user noticed a charge that didn’t match their expectations based on their plan. After a brief inquiry with the support team, they received clarification regarding the billing cycle and were issued a refund for a portion of the charge that was identified as an error.

Tracking your refund status with Clock is streamlined and user-friendly, ensuring you're always updated on the progress of your refund. Follow these tips to efficiently monitor your refund status:

• Check Your Email: Clock communicates refund updates via email. Look for messages titled "Refund Update" in your inbox, which will provide details on the status of your refund.
• Utilize the Clock Mobile App: If you use the Clock mobile app, access the notifications section for real-time updates on your refund. Notifications will alert you when your refund is processed or if additional information is needed.
• Log Into Your Account Dashboard: Visit your account dashboard on Clock's website. Navigate to the "Order History" section, where you can see the current status of your refund requests alongside your transaction history.
• Review the Billing Section: In your account settings, check the "Billing" section. This area displays active refunds and their progress, letting you know if it's pending, completed, or if any issues have arisen.
• Stay Updated on Refund Progress: When your refund is processed, you’ll receive an email containing specific details such as the transaction ID and the estimated timeline for when the funds will be credited back to your account.
• Contact Customer Support for Clarifications: If you're experiencing delays or have questions about your refund, reach out to Clock’s customer support directly through the app or website to receive personalized assistance.