How to Get a CLORE.AI Refund

• Account Information: Have your CLORE.AI account details ready, including the registered email address and username.
• Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for.
• Purchase Date: Note the date of the purchase, as it may be required to verify your request.
• Subscription Details: If applicable, gather information on your subscription plan, including the renewal date and the services accessed.
• Reason for Refund: Prepare a clear explanation for why you are requesting a refund, as this is often needed to process your request.
• Proof of Payment: Have a copy of your payment confirmation or receipt available as evidence of your transaction.
• Usage History: If relevant, compile details of your usage of the service, especially if your refund request is based on unsatisfactory experience.

At CLORE.AI, we understand that users may encounter various circumstances that affect their subscription or service accessibility. Our refund policy is structured to address specific situations that may arise during your engagement with our services. Users should be aware of their rights and the scenarios that might qualify for a refund, although eligibility often depends on the individual circumstances regarding your account and subscription.

• Service Inaccessibility: If users experience persistent issues with service accessibility that are unresolved within a reasonable timeframe, they may be eligible for a refund for the period affected.
• Inadequate Service Delivery: Users who find that the service does not meet the expectations set forth during their subscription may inquire about the possibility of a refund.
• Billing Errors: In the event that billing discrepancies occur due to system errors, users might have grounds for a refund request, provided that the discrepancy is validated through account management processes.
• Subscription Downgrade: Users who opt to downgrade their subscription plan may qualify for a pro-rated refund for the unused portion of the higher-tier service, depending on the timing of the downgrade.
• Account Termination: Should a user decide to terminate their account under specific circumstances defined in our terms, they might be eligible for a refund for any prepaid services not utilized post-termination.

We encourage users to review their individual account situations and reach out for clarification regarding their specific circumstances to determine potential eligibility for refunds. Our customer service team is here to help guide you through this process and provide the necessary support.

At CLORE.AI, users sometimes encounter situations that necessitate refund claims. Here are some realistic scenarios where customers successfully claimed refunds.

• Subscription Downgrade: A user decided to downgrade from the Premium to the Basic plan after realizing they weren't using all the features. After promptly reaching out to customer support, they received a refund for the unused portion of their subscription, reflecting the change in plan.
• Trial Extension Request: A user found their trial period insufficient for evaluating the software’s full potential and contacted CLORE.AI to request an extension. The support team granted an additional week and, as a gesture of goodwill, issued a refund for the initial trial fee to enhance their experience.
• Accidental Purchase of Add-ons: A customer mistakenly purchased multiple add-on features during a promotional sale. Recognizing the error shortly after, they contacted support, who verified the situation and promptly processed a refund for the extra purchases, allowing the user to enjoy the features they truly wanted.
• Billing Inquiry Resolution: A user noticed a billing discrepancy related to a promotional discount not applied to their current billing cycle. They reached out for clarification, and after reviewing the account details, CLORE.AI confirmed the oversight and issued a refund for the missed discount, ensuring the customer felt valued and satisfied.

Tracking your refund status with CLORE.AI is streamlined and efficient to ensure you are always updated on your refund progress. Follow these specific tips to make the most of the tools available within the CLORE.AI platform.

• Email Notifications: Keep an eye on your email inbox for updates from CLORE.AI. Refund progress updates are sent directly to the email address registered to your account. Look for subject lines like "Refund Update" for timely information.
• In-App Notifications: If you have the CLORE.AI mobile app, enable notifications to receive real-time updates on your refund status right on your device. This ensures you never miss an important update.
• Account Dashboard: Log into your CLORE.AI account and navigate to the Order History section. Here, you will find detailed information about all your transactions, including active refunds and their current status.
• Billing Section: For additional details, go to the Billing section of your account. This area provides insights into all previously processed payments, including those pending refunds.
• Refund Progress Details: CLORE.AI provides specific stages of the refund process, such as "Request Received," "Processing," and "Refund Complete." These stages can be viewed directly in your account dashboard under the respective order.
• Customer Support: If you have any questions regarding your refund status, reach out to CLORE.AI's customer support through the in-app chat feature or via email. They can provide personalized updates based on your account.