Navigating financial transactions often takes a backseat until an unexpected charge prompts concern. If you’ve found yourself in a situation with Close Brothers Motor Finance that requires a refund, this guide is here to help. We will walk you through the refund process, clarify who is eligible, and provide clear steps to ensure you can request your money back swiftly and efficiently. With a little guidance, securing your refund can be a straightforward experience.
What You Should Prepare Before Applying For Refund
Loan Agreement Document – Ensure you have a copy of the loan agreement that outlines the terms and conditions of your financing.
Transaction ID – Collect the specific transaction ID related to the payment for which you are requesting a refund.
Payment Receipts – Gather any receipts or proof of payment that confirm the transaction you are disputing.
Account Details – Have your account number and any relevant personal identification details ready for verification purposes.
Reason for Refund – Prepare a detailed description of why you are requesting the refund, including any relevant circumstances that led to this decision.
Supporting Documentation – Compile any additional documents, like correspondence with the dealership, that substantiate your refund request.
Contact Information – Ensure you have your current contact information ready in case Close Brothers needs to reach you for follow-up.
Banking Details – If applicable, provide your bank account details for the refund to be processed back into your account.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Debit Card
3-5 working days
Credit Card
5-10 working days
Bank Transfer
1-3 working days
PayPal
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Close Brothers Motor Finance
Close Brothers Motor Finance offers tailored financing solutions for vehicle purchases, making it essential for users to understand their rights regarding refunds and billing inquiries. Users may find themselves in various situations related to their financing agreement that could affect eligibility for refunds, depending on the specific circumstances of their contract and service utilization.
Early Termination of Agreement: If a user terminates their financing agreement early under specific conditions outlined in their contract, they may be eligible for a refund of any unearned interest or other applicable charges.
Overpayment Situations: Users who have overpaid due to changes in their financing terms or unexpected adjustments may find that they could qualify for a refund of the excess amount paid.
Special Promotions or Discounts: In cases where users have qualified for promotions or discounts that were not initially applied to their agreement, they may be eligible for a refund of the difference.
Service Fees or Charges: If specific service fees were charged incorrectly according to the terms of the financing agreement, users might inquire about the potential for refunds in this context.
Payment Adjustments: Should there be a documented adjustment in payment schedules that affects previously accounted payments, users may seek clarity on whether these adjustments could result in a refund.
It is important for users to review their individual contracts and reach out to Close Brothers Motor Finance for personalized assistance regarding their eligibility for refunds, ensuring that they have all necessary information to understand their unique situations.
Step-by-Step Process to Request Your Close Brothers Motor Finance Refund Like a Pro
If you purchased through Close Brothers Motor Finance:
Visit firstautofinance.ie and log into your account using your credentials.
Navigate to the Account Settings section, typically found in the top-right corner of the homepage.
Select Billing History from the menu.
Identify the transaction you wish to dispute and click on it for more detailed information.
Look for an option that says Request Refund or Need Help? and click on it.
Complete the required fields in the refund request form. Emphasize that the service was not utilized or that you were unaware of renewal.
Submit the request and keep an eye on your email for further instructions or confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the subscription linked to firstautofinance.ie.
Scroll down and select Report a Problem.
Choose the appropriate issue related to your subscription and mention that the renewal caught you by surprise or that you didn't use the service.
Submit your refund request through the prompt that appears.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Locate the subscription for firstautofinance.ie and click on it.
Tap on Manage and select Cancel Subscription. (You need to cancel to request a refund.)
After cancellation, go back to the subscription page and select the option that says Report a Problem.
Explain that you wish to request a refund for your recent charge and mention that you were unaware of the subscription renewal.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Navigate to the Roku home screen and select Streaming Channels.
Select My Channels to find the subscription for firstautofinance.ie.
Highlight the channel and press the Star (*) button on your remote for options.
Select Manage Subscription.
Choose Cancel Subscription.
After canceling, go back to the Roku Support page in your browser.
Choose Contact Us from the options available.
Fill out the contact form mentioning that you wish to request a refund as the subscription was renewed without notice.
Submit your message and monitor for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Close Brothers Motor Finance for Refund
Script
Copy
Subject: Refund Request – Close Brothers Motor Finance Account [Your Email]
Dear Close Brothers Motor Finance Team,
I hope this message finds you well.
I am writing to address a billing situation related to my account with you. The details are as follows:
[describe reason]
In light of this, I would like to request a refund of [Amount].
If applicable, I have attached relevant documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days. Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow up to 2 business days for your request to be reviewed.
Processing
The refund is currently being reviewed and processed by our team.
Expect this status to last 1–3 business days as we verify your details.
Refunded
The refund has been successfully completed.
The funds will be credited to your original payment method within 5 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive the partial amount within 5 business days, the rest will be reviewed.
Completed
The refund process is complete and your account reflects the changes.
Check your balance; all adjustments are finalized.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of auto financing, customers may encounter various situations requiring refunds. Below are some realistic scenarios illustrating how users successfully claimed refunds from Close Brothers Motor Finance:
Vehicle Change: A customer decided to switch to a different vehicle during the financing process. After discussing the new terms with Close Brothers Motor Finance, they were issued a refund for the initial arrangement fee as it was no longer applicable to the new vehicle.
Loan Term Adjustment: A user realized that they required a longer payment term for their auto loan. After contacting customer support to modify the loan structure, they were informed that they were eligible for a partial refund on the interest difference, which was promptly processed.
Early Repayment: A customer opted to pay off their loan early to save on interest. After submitting the necessary documentation, they received a refund for the remaining interest charges that were calculated based on the new loan payoff date.
Policy Cancellation: A user had taken out an insurance policy bundled with their financing but decided to cancel it within the cooling-off period. Upon confirmation from Close Brothers Motor Finance, they received a full refund on the premium paid for the policy, as per the terms agreed upon during the signing.
The Easiest Way to Get a Close Brothers Motor Finance Refund
If you're frustrated trying to get a refund from Close Brothers Motor Finance—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Close Brothers Motor Finance is essential for staying updated on your financial transactions. Here are specific tips to help you check the status of your refund effectively:
Check Email Notifications: Close Brothers Motor Finance will send email updates regarding your refund. Look for detailed emails from their support team that outline the progress and any necessary actions you may need to take.
Visit Your Account Dashboard: Log into your Close Brothers Motor Finance account at firstautofinance.ie and navigate to the Order History section. This area provides a summary of all transactions, including pending refunds.
Utilize the Mobile App: If you have the Close Brothers Motor Finance mobile app, open it to check your refund status directly from your smartphone. Notifications about refunds may appear in the app, ensuring you don't miss any updates.
Account Settings: In your account settings, you can find historical data on refunds and any relevant communication. This section often contains detailed timelines and insights into your refund process.
Billing Section Insights: Within the billing section of your account, you may find specific details regarding your refund’s current status, including any pending approvals and estimated timelines.
Contact Customer Support: If you are unable to find your refund status through the above methods, don’t hesitate to contact Close Brothers Motor Finance customer support. They can provide you with real-time updates and assist with any queries you might have regarding your refund.
FAQ
Refunds for payments made after the cancellation deadline are generally not available, as service terms typically require cancellation to be completed within a specified timeframe. However, it's always a good idea to reach out to customer service directly for assistance, as they may offer options or advice based on individual circumstances.
Refund processing times can vary depending on your bank's policies and the method of payment used. Generally, you can expect to see the refund reflected in your account within 3 to 10 business days after it has been initiated. If you have any concerns, it's advisable to contact your bank for more specific information regarding their processing times.
If you notice a charge but do not have an active subscription, please check your bank statement for any other possible transactions that may clarify the charge. If you're still uncertain, we recommend reaching out to our customer service team with your details for assistance in resolving the issue.
If you're unable to secure a refund directly from Close Brothers Motor Finance, consider reaching out to their customer service team again for further assistance. You may also explore escalating your concerns within their support system to ensure they are thoroughly reviewed. Additionally, reviewing your account details and any available documentation can provide clarity and support your inquiries.
If Close Brothers Motor Finance refuses to issue a refund, you may first want to review their refund policy to understand the specific terms and conditions that apply. Additionally, consider reaching out to their customer support again for further clarification or alternatives regarding your refund request. Checking your account details to ensure all information is accurate and up-to-date can also be helpful in resolving any issues.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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