For many users, billing is often an overlooked aspect of their online tools—until that unexpected charge appears, typically due to an automatic subscription renewal. This guide aims to clarify how refunds work for Closers.io and ClickFunnels, ensuring you understand eligibility requirements and the steps needed to quickly request a refund. With this information, you'll feel more prepared to manage your subscriptions and your finances effectively.
What You Should Prepare Before Applying For Refund
Account Information: Provide your Closers.io or ClickFunnels account email and username to reference your account quickly.
Transaction IDs: Gather the specific transaction IDs for the payments made that you are seeking a refund for.
Subscription Details: If applicable, note the subscription plan you are using, including the start date and renewal date.
Payment Method: Have details of your original payment method ready, including the last four digits of the card or PayPal account used.
Reason for Refund: Clearly state the reason for the refund request, ensuring it aligns with their refund policy guidelines.
Documentation: Attach any relevant documents such as receipts, invoices, or screenshots demonstrating payment and usage.
Communication Records: Include any previous correspondence related to your account or the service that may support your case.
Service Usage: If applicable, provide details about your usage of the service (e.g., dates of service usage) that may influence the refund decision.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
Immediate to 5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Closers.io and ClickFunnels
At Closers.io and ClickFunnels, users engage with a variety of subscription-based services designed to enhance their sales and marketing efforts. Understanding your eligibility for a refund primarily depends on your subscription status and the specific circumstances surrounding your account management.
30-Day Money-Back Guarantee: If you are a new subscriber to Closers.io or ClickFunnels, you may qualify for a refund within the first 30 days of your subscription. This policy allows users to fully evaluate the services provided.
Unused Subscription Period: Should you decide to cancel your subscription before the next billing cycle, you may be eligible for a prorated refund based on the unused days of your current billing period, subject to the terms outlined in your agreement.
Service Dysfunction: If significant technical issues prevent access to your services for an extended period, you might be eligible for a refund as per the support policies in place. Documentation of the service interruption may be necessary.
Account Inactivity: In cases where you have not used the services provided (i.e., no activity logged on your account), you could inquire about potential refund eligibility corresponding to your account inactivity.
Subscription Upgrades or Downgrades: If you have upgraded or downgraded your plan, it’s important to review the conditions that apply to any residual charges from the previous plan. Adjustments may lead to refund eligibility for amounts beyond your new plan's pricing.
For specific inquiries regarding your account situation, it is advisable to reach out to customer support to gain clarity on your eligibility for a refund based on the outlined scenarios.
Step-by-Step Process to Request Your Closers.io and ClickFunnels Refund Like a Pro
If you purchased through Closers.io:
Visit the Closers.io website and log into your account.
Navigate to the Support section, usually found at the bottom of the homepage.
Click on Contact Us or Help Center.
Select the option to Submit a Ticket or Request a Refund.
In the subject line, state your request clearly, e.g., "Request for Refund for Recent Membership Renewal."
In the message body:
Mention that your subscription renewed without notice.
Include that you have not utilized the service during this billing cycle.
Be specific about the date of the charge and the amount.
Offer to provide additional account details if necessary.
Submit the request and wait for a confirmation email.
If you purchased through ClickFunnels:
Log into your ClickFunnels account.
Go to the Account Settings by clicking on your profile icon.
Select Billing from the menu.
Click on Billing History and locate the transaction for which you’d like a refund.
Next to the transaction, select Request Refund.
In the comments section, phrase your request as follows:
Emphasize that you were not aware of the upcoming renewal.
Mention that the account has been inactive.
Include details about the specific charge.
Click Submit and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your Apple device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Closers.io or ClickFunnels subscription.
Click Report a Problem and then select the issue type related to the billing.
In the message, state that the charge was unexpected and you had no prior notice.
Include that the service has not been used during this billing cycle.
Submit the problem report.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile icon at the top right corner.
Go to Payments & subscriptions.
Tap Subscriptions and locate your Closers.io or ClickFunnels subscription.
Tap on Manage and select Request Refund.
In the comment area, mention that the renewal was not expected.
Highlight that the service has not been utilized during the current period.
Submit the refund request.
If you purchased through Roku:
Navigate to the Roku Home Screen.
Scroll and select Settings.
Choose Subscriptions.
Find the subscription for Closers.io or ClickFunnels.
Select Manage Subscription.
Look for the option that allows you to Request Refund.
When prompted to provide details, state that the charge was unanticipated.
Emphasize that you did not use the account during this cycle.
Complete the request submission.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Closers.io and ClickFunnels for Refund
Script
Copy
Subject: Refund Request – Closers.io and ClickFunnels Account [Your Email]
Dear Closers.io Support,
I hope this message finds you well.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review.
I would appreciate confirmation of the request within 3-5 business days.
Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
This means we're reviewing your request and it'll typically take 3-5 business days before any updates.
Processing
Your refund is currently being evaluated and processed by our team.
Expect to see the funds back in your account within 5-10 business days if approved.
Refunded
Your refund has been successfully processed and the amount has been returned to your account.
You should see the funds in your account shortly, usually within 3-5 business days.
Partially Refunded
Only a portion of your original payment has been refunded.
You will receive a confirmation with the amount refunded; the remaining balance will remain as credit in your account.
Completed
The refund process is finished, and your transaction status is closed.
This indicates that your refund has been settled, and no further action is required on your part.
Canceled
Your refund request has been canceled, either by you or due to a policy issue.
If you didn’t initiate this, please contact support for clarification and possible recourse.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Closers.io and ClickFunnels, users often engage with various services that require careful management of their accounts and subscriptions. Here are a few specific scenarios where users successfully claimed refunds:
Subscription Plan Changes: A user realized halfway through their subscription month that they had upgraded to a plan that included features they didn’t need for their current campaign. After reviewing their usage, they contacted support and successfully downgraded their plan, receiving a refund for the price difference for the unused portion of the month.
Account Billing Clarifications: A user noticed an unexpected charge on their account that they were unsure about. Upon reaching out to customer support, it was clarified that the charge was for an additional service they had signed up for in a previous month. The support team assisted them in reverting that extra charge due to a misunderstanding, providing a full refund.
Service Interruption: During a critical launch period, a user experienced issues accessing their ClickFunnels account due to a temporary service outage. Once the issue was resolved, they contacted support to discuss the impact it had on their sales funnel. The team recognized the inconvenience caused and offered a refund for the last month’s subscription as a gesture of goodwill.
Accidental Upgrades: A user mistakenly upgraded to a higher-tier plan while attempting to access a specific feature. After realizing the error, they contacted Closers.io support within the 30-day period, explained the situation, and received a prompt refund for the additional fee, reverting to their original plan effortlessly.
The Easiest Way to Get a Closers.io and ClickFunnels Refund
If you're frustrated trying to get a refund from Closers.io and ClickFunnels—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Closers.io and ClickFunnels is crucial to ensure seamless financial management for your business. Both platforms provide specific tools and communication methods to help you stay updated on your refund progress. Here are some targeted tips to help you navigate the refund tracking process:
Email Notifications: Closers.io and ClickFunnels send out email updates regarding refund statuses. Make sure to check your registered email inbox, including the spam or junk folders, for notifications. Look for emails that include keywords like "refund initiated" or "refund processed" to stay informed.
In-App Notifications: Keep an eye on the in-app notifications within both Closers.io and ClickFunnels. You will receive alerts directly in your dashboard about any updates related to your refunds, ensuring you don't miss important information.
Account Dashboard Tracking: Navigate to your account dashboard on either platform. In Closers.io, go to the Billing section, and for ClickFunnels, visit the Order History area. Here, you will find a detailed overview of any refunds processed, along with their current status.
Refund Progress Information: Both platforms provide specific details about the refund process. You can find information such as the date the refund was initiated, the amount refunded, and any pending status updates directly in your account dashboard.
Mobile App Access: If you’re on the go, use the Closers.io mobile app to check your refund status. The app allows you to monitor your account and receive notifications about refund processes at your convenience.
Customer Support: If you have any questions or need clarification, don’t hesitate to reach out to customer support via the integrated help feature in both platforms. They can provide real-time updates and answer any specific queries about your refund status.
FAQ
Refund policies for Closers.io and ClickFunnels typically specify that cancellations need to be made within a certain timeframe to receive a refund. If you forget to cancel on time, it’s best to reach out to their customer support team directly, as they may be able to assist you with your specific situation.
Refund processing times can vary based on your financial institution, but typically, it may take between 5 to 10 business days for a refund to appear in your account after it has been processed. Please note that processing times may differ depending on the policies of your bank or credit card provider. If you have concerns about the timing, it's best to contact them directly for more specific information.
If you see a charge but don't have an active subscription, please check your billing statement for more details and ensure that you’re logged into the correct account. If the charge remains unclear, contact customer support for assistance with further investigation and clarification.
If you're unable to secure a refund directly from Closers.io or ClickFunnels, consider reaching out to their customer service teams again for further assistance. Additionally, you may want to escalate your inquiry within their support systems to ensure that your concerns are thoroughly addressed. Reviewing your account details and any relevant terms of service may also provide clarity on the refund process.
If Closers.io and ClickFunnels are unable to issue a refund, you may want to review their refund policy to understand the specific terms and conditions. Additionally, consider reaching out to their customer support team again to clarify your situation or ask for further assistance. Checking your account details for any overlooked information might also provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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