It's common for users to be surprised by unexpected charges, often stemming from automatic subscription renewals. This guide is designed to help you navigate the refund process for Club ™ easily and efficiently. Here, you'll discover how Club ™ refunds work, who qualifies for them, and the straightforward steps to request your money back quickly. Our goal is to ensure you feel supported and informed throughout the process.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Club ™ account login credentials ready.
Transaction ID: Locate the specific transaction ID related to the purchase you wish to refund.
Order Confirmation Email: Have the original order confirmation email handy for reference, including order details.
Proof of Purchase: Gather any receipts or screenshots that confirm your purchase.
Subscription Details: If applicable, note your subscription type and the date of renewal for subscriptions.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, as this is often required.
Any Communication Records: Retain any previous communications with Club ™ regarding your purchase or issues faced.
Payment Method Details: Have details of the payment method used, including the last four digits of the card or account.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-2 working days
Google Pay
1-2 working days
Payment Wall
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Club ™
At Club ™, users enjoy access to a comprehensive range of digital gaming services through a subscription model. Understanding your eligibility for refunds is essential for managing your subscription effectively. Refund scenarios may vary based on user circumstances, and certain situations might qualify for a refund depending on the specific policy guidelines set by Club ™.
Subscription Cancellation: If you have canceled your subscription and have not yet utilized the remaining period, you may be eligible for a refund for that unused subscription time.
Service Not Received: If you encounter technical issues preventing access to the platform for an extended period, you could inquire about potential eligibility for a refund during that time frame.
Account Overcharge: In the event of an inconsistency in your billing statement related to your account type or plan features, this situation might qualify for a review regarding eligibility for a refund.
Promotional Offer Issues: Should you have difficulties activating a promotional offer that is advertised but not applied to your account, you may wish to explore the possibility of a refund if it affects your service experience.
Failure to Access Content: If certain purchased content or features are not accessible due to account status issues, you might be eligible for consideration regarding a refund.
For more detailed information or to discuss your specific situation, it is recommended to reach out to Club ™'s customer support for assistance.
Step-by-Step Process to Request Your Club ™ Refund Like a Pro
If you purchased through Club™ website:
Visit clubgame.app.
Scroll to the bottom of the page and click on "Help Center".
Choose "Subscription & Billing" from the categories listed.
Look for the option titled "Request a Refund" and click on it.
Fill out the refund request form, including your account details.
In the message box, mention "the subscription renewed unexpectedly" or that "my account has been inactive".
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select "Subscriptions".
Locate your Club™ subscription and tap on it.
Scroll down and select "Report a Problem" next to the charge.
Choose "I want to request a refund" and provide details.
Emphasize in your report that "the subscription renewed without proper notice".
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select "Subscriptions".
Find your Club™ subscription and tap on it.
Scroll down and select "Report a Problem".
Choose "I want a refund" and include that "the service was unused" or "the renewal was unexpected".
If you purchased through Roku:
Log into your Roku account at my.roku.com.
Navigate to "Manage Account".
Click on "Subscriptions" in the menu.
Locate your Club™ subscription and click "Unsubscribe".
Once unsubscribed, go back to "Manage Account" and find the option for "Contact Support".
Explain that "the recent charge was unexpected" and you wish to request a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Club ™ for Refund
Script
Copy
Subject: Refund Request – Club ™ Account [Your Email]
Dear Club ™ Support Team,
I am writing to request a refund regarding my account. My billing situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation to support my request, if applicable.
Please confirm the receipt of this request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will be notified once your refund request is reviewed.
Processing
Your refund is currently being processed by our team.
This typically takes 3-5 business days; please be patient.
Refunded
Your refund has been successfully issued to your original payment method.
You should see the funds reflected in your account within 5-7 business days.
Partially Refunded
A portion of your refund has been issued based on your request.
Check your account for the amount refunded, and contact support for any questions.
Completed
The entire refund process has been finalized.
Your transaction is now fully resolved. No further action is needed.
Canceled
Your refund request has been canceled by you or our team.
If you still need a refund, please submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Club ™, users often find themselves navigating different subscription options and account management needs. Below are a few realistic scenarios where users successfully obtained refunds based on their unique situations.
Subscription Plan Change: A user decided to downgrade their subscription from the Premium plan to the Basic plan after realizing they didn't use all the features. They reached out to Club ™ support within the billing cycle, and after confirming their subscription change, they were refunded the difference in the fees.
Unintentional Multi-Month Renewal: After being away for an extended period, a user returned to find that their subscription had renewed for several months while they were inactive. They contacted customer service, explained their circumstances, and received a full refund for the months they were unable to utilize the service.
Temporary Service Interruption: A user experienced an unexpected service disruption due to scheduled maintenance that extended beyond the communicated timeframe. Once the issue was resolved, they filed a request for a refund for that month’s subscription, which was granted as a goodwill gesture from Club ™.
Accidental Upgrade: A gymnast user accidentally upgraded to a family plan while trying to explore additional resources. Upon realizing the mistake only a few hours later, they contacted customer support, who promptly assisted them in reverting to the original plan and processed a refund for the upgrade fee.
The Easiest Way to Get a Club ™ Refund
If you're frustrated trying to get a refund from Club ™—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Club ™ is straightforward and user-friendly. Here’s how to efficiently check your refund progress and stay updated on any changes.
Check Your Email: Club ™ sends out refund updates via email. Look for emails with the subject line "Refund Status Update" to find important information regarding your refund.
Use the Mobile App: Open the Club ™ app and navigate to the Order History section. Here, you can see the status of your refunds along with any relevant details.
Visit Your Account Dashboard: Log into your account on the Club ™ website and go to Account Settings. Under the Billing section, you will find a summary of all transactions, including any pending refunds.
Monitor Refund Progress: Within your account dashboard, each refund request will display its current status (e.g., "Processing," "Approved," "Completed"). This gives you real-time updates on where your refund stands.
Enable Notifications: Ensure that you have enabled both email and in-app notifications in your account settings to receive instant alerts about any updates to your refund status.
Utilize Merchant-Specific Features: If you made your purchase through a participating merchant, you may have access to their specific tools for tracking refunds. Check if they provide insights on the refund timeline or additional updates through their own system integrated with Club ™.
FAQ
Refunds for subscriptions at Club ™ are generally not issued for missed cancellations. We recommend reviewing our cancellation policy and reaching out to our support team, as they may be able to assist you with your specific situation and provide guidance on available options.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once initiated, you'll receive a confirmation, but the exact timing may vary based on your financial institution's policies.
If you see a charge but do not have an active subscription, please double-check your account for any past subscriptions that may still be active. If you still believe there is an issue, reach out to our support team through the app or our website for assistance in resolving the matter.
If you're unable to obtain a refund directly from Club ™, consider reaching out to customer service once more for further assistance. You can also explore escalating your inquiry within Club ™'s support system to ensure it receives the necessary attention. Additionally, reviewing your account details and any relevant transaction history might provide useful context for your request.
If Club ™ refuses to issue a refund, you may want to review their refund policy for any specific conditions or requirements. Additionally, consider reaching out to their customer support again to clarify your situation or provide further details. Checking your account settings for any relevant information may also help in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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