Many users only pay attention to billing when they encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to help you navigate the process of obtaining a refund from CNN, including eligibility criteria and the required steps to request your money back swiftly. With clear instructions and helpful insights, you'll find everything you need to make the refund process straightforward and stress-free.
What You Should Prepare Before Applying For Refund
Subscription Details: Have your CNN subscription ID or account login information ready.
Transaction ID: Locate the transaction ID from your confirmation email or account history for the purchase.
Purchase Date: Know the date of your subscription or service purchase to streamline the inquiry.
Refund Reason: Prepare a brief explanation for the refund request, citing relevant issues such as service quality or billing discrepancies.
Payment Method: Identify the payment method used (credit card, PayPal, etc.) and any associated information needed to process the refund.
Previous Communications: Gather any prior correspondence with CNN regarding the issue to support your claim.
Service Details: Provide specifics about the service or product you are seeking a refund for (e.g., type of subscription or event purchased).
Cancellation Confirmation: If applicable, keep a record of any cancellation confirmation sent by CNN.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 business days
PayPal
3-5 business days
Gift Cards
7-10 business days
Mobile Payments (e.g., Apple Pay, Google Pay)
5-7 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CNN
CNN provides a variety of digital services, including subscription-based access to news content, video streaming, and other premium features. Users who subscribe to these services may have specific rights regarding their subscriptions and potential refunds. Understanding eligibility for refunds is essential, especially when it comes to subscription management, account status inquiries, and billing clarifications.
Subscription Cancellations: If a user cancels their subscription during a billing cycle, they may qualify for a refund for services not rendered past the cancellation date, depending on the timing of their cancellation.
Trial Periods: Users taking advantage of any promotional trial periods may be eligible for a refund if they choose to cancel before the trial ends, provided that they follow the designated cancellation procedures.
Service Accessibility Issues: In cases where users encounter significant issues that prevent access to the subscribed content for an extended period, they may inquire about possible eligibility for a refund for the affected service duration.
Billing Errors: Users who notice discrepancies in their billing statements are encouraged to review their account settings and subscription details, as clarification of their billing cycle may reveal eligibility for a potential adjustment or refund.
Account Management Changes: Users who make changes to their account status, such as upgrading or downgrading their subscription plan, should also verify how these changes impact their billing and whether any associated refunds may apply.
Step-by-Step Process to Request Your CNN Refund Like a Pro
If you purchased through CNN.com:
Visit laphernia.com and log into your account.
Navigate to the Account Settings section.
Select Membership & Billing.
Locate the most recent transaction related to your membership.
Click on the Request Refund option next to the transaction.
In the refund request form, mention that the subscription renewed without notice.
Submit the form and keep an eye on your email for the confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your CNN subscription and tap on it.
Look for the Report a Problem link and click it.
Choose the reason for your refund request; emphasize that the account was unused.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the upper right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find your CNN subscription.
Click on Manage then choose Request a refund.
State that the renewal was unexpected and submit your request.
If you purchased through Roku:
Visit the Roku website and log into your account.
Select Manage Account from the menu.
Scroll to Subscriptions and find your CNN subscription.
Click on the Request a Refund link associated with it.
In your message, mention that the service was not accessed.
Submit your request and await a follow-up email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund of [Amount]. If applicable, I have attached relevant documentation to assist with this request.
Please confirm receipt of this email and let me know the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been initiated but not yet approved.
Your refund is under review, and you will be notified once it's processed.
Processing
Your refund is currently being processed by our finance team.
This step may take 3-5 business days to complete. You will receive updates.
Refunded
The refund has been successfully issued back to your payment method.
The amount should reflect in your account within 5-7 business days, depending on your bank.
Partially Refunded
Only a portion of your total order has been refunded.
You will receive an email detailing the refunded amount, and the remainder will stay active in your account.
Completed
The refund process is fully completed, and your funds are available.
Your refund is complete, and you can check your account for the transaction.
Canceled
The refund request has been canceled either by you or our team.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At CNN, users occasionally encounter situations where they seek refunds related to their subscriptions or services. Here are a few realistic scenarios illustrating how refunds were successfully claimed by users:
Subscription Upgrade Confusion: A user upgraded their CNN subscription but soon realized that the new tier offered features they didn’t need. After reaching out to customer support to clarify the benefits, they were able to switch back to their original plan and received a refund for the difference in subscription fees.
Content Access Issues: A viewer experienced technical difficulties accessing premium content during a live event they were eager to watch. After contacting CNN's support team and explaining the situation, they received a partial refund as a gesture of goodwill for the inconvenience.
Trial Period Timing: A user took advantage of a free trial for CNN’s digital service, but unintentionally missed the cancellation deadline due to travel. Upon contacting customer service to explain their circumstances, they were granted a refund for the first month's charge after reviewing their account activity.
Billing Clarification on Family Plans: A customer who opted for CNN’s family plan noticed a charge they didn’t expect. After a brief discussion with support regarding the billing structure of the plan, they recognized it was due to an extra member’s addition and opted to revert to a previous setup while receiving a refund for the additional fee.
The Easiest Way to Get a CNN Refund
If you're frustrated trying to get a refund from CNN—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CNN is straightforward and designed to keep you informed throughout the process. By utilizing various communication channels and account features, you can efficiently monitor your refund.
Check Your Email: CNN sends out refund updates via email. Look for communication titled 'Refund Status Update' in your inbox, which provides timely information regarding your refund progress.
Use the CNN Mobile App: If you have the CNN mobile app, you can check the refund status directly within the app. Navigate to the 'Account' section and then to 'Order History' to view the latest status of your refund.
Visit Your Account Dashboard: Log in to your CNN account on their website and head to the 'Account Settings.' Under 'Billing,' you can find a section specifically for 'Refunds,' where you can track the status of any pending refunds.
Monitor Your Order History: In the 'Order History' section of your account, each order will display the current status, including whether a refund has been processed or is still pending.
Stay Informed on Refund Progress: CNN provides updates on the expected timeline for full processing of your refund. Be sure to check for any notes or expected dates included in your account notifications.
Utilize Customer Support: If you have specific questions regarding your refund that the above methods do not address, don't hesitate to reach out to CNN’s customer support via their help center, which provides detailed assistance tailored to refund inquiries.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds may not be possible as cancellations typically need to be made within the specified time frame. We recommend reviewing your account's cancellation policy for detailed guidelines, and reaching out to customer support for any specific concerns.
Refund processing times can vary based on your financial institution, but typically, it may take 5 to 10 business days for the refund to appear in your account after it has been processed. Keep an eye on your bank statement during this period for the update.
If you see a charge but do not have an active subscription, please check your email for any activation confirmations or account notifications related to your CNN subscription. If you still have questions, reach out to CNN's customer support with the details of the charge for further assistance.
If you're unable to secure a refund directly from CNN, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within CNN's support structure for additional options. It's a good idea to review your account details to ensure all relevant information has been provided.
If CNN refuses to issue a refund, you may want to carefully review their refund policy to ensure that your request aligns with their guidelines. Additionally, consider reaching out to customer support again for further clarification or assistance. It can also be helpful to double-check your account details to confirm that all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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