Many customers only consider billing when an unexpected charge catches their attention, often due to automatic subscriptions. This guide is designed to clarify how refunds work at Coach House Books, ensuring you understand who is eligible for a refund and the streamlined steps to request your money back efficiently. We aim to provide you with the support and information you need, making the process as seamless as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Ensure you have the unique order number provided in your confirmation email after purchasing from Coach House Books.
Purchase Date: Note the specific date when the item was purchased to verify eligibility for the refund within their timeframe.
Item Details: Gather specific details about the book(s) or item(s) you are returning, including titles, authors, and ISBN numbers.
Proof of Condition: If the item is damaged or not as described, be prepared to provide photos or descriptions that highlight the issues.
Payment Method Details: Keep information about your payment method, including the last four digits of your credit card, to facilitate the refund process.
Account Information: If you have a user account with Coach House Books, log in and access relevant account details that might be required for processing the refund.
Shipping Information: If the item was shipped, retain the tracking number and any shipping receipts as evidence of return.
Communication Records: Save any correspondence related to your purchase or refund inquiries for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Cheque
10-14 working days
E-Transfer
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Coach House Books
At Coach House Books, we value our customers and strive to ensure a positive experience with our products and services. Understanding your eligibility for refunds involves several factors related to the nature of our offerings, which primarily consist of print and digital publications. Below are specific situations in which users may qualify for refunds based on their interactions with our services.
Damaged or Defective Products: If a physical book you ordered arrives damaged or is deemed defective, you may be eligible for a refund. Please retain the packaging and contact our support team for assistance.
Incorrect Items Received: In the event that you receive an item different from what you ordered, a refund may apply. Please reach out to customer service with your order details for clarification.
Digital Product Issues: For issues related to digital downloads, such as failure to download a purchased eBook or format compatibility problems, users may be eligible for a refund. Ensure you report these issues promptly.
Subscription Cancellations: If you are subscribed to newsletters or services but decide to cancel, you may inquire about any billing cycle impacts and potential refunds for any remaining period.
Returned Goods: If you have purchased a physical book and decide to return it in accordance with our return policy, a refund consideration would apply once the return process is initiated.
Pre-Orders and Special Offers: Any changes in availability of pre-ordered titles or special offers may prompt a refund eligibility if the product cannot be fulfilled as expected.
We encourage customers to reach out to our support team with any questions regarding specific cases, as we are here to assist you in understanding your account situation and eligibility criteria for refunds.
Step-by-Step Process to Request Your Coach House Books Refund Like a Pro
If you purchased through Coach House Books.com:
Visit the Coach House Books website at chbooks.com.
Scroll to the bottom of the homepage and click on the Contact Us link.
Complete the contact form provided with the following details:
Your name and email address.
Account information associated with your membership or subscription.
Clearly mention that you want a refund for your membership.
Include a statement like, "The subscription renewed without prior notice," or emphasize that the account was unused.
Submit the form and check your email for a confirmation of your request.
Follow up within a few days if you do not receive a response.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and click on your Coach House Books subscription.
Tap on Cancel Subscription and proceed with the confirmation.
To request a refund, open iTunes or the App Store.
Navigate to your account by tapping your profile icon.
Scroll down to tap on Purchase History and find the subscription charge.
Select the charge and tap on Report a Problem.
Use the option "I want to request a refund" and state, "The subscription renewed without notice."
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions then go to Subscriptions.
Locate and select your Coach House Books subscription.
Tap on Cancel subscription and confirm your choice.
After cancellation, navigate back to Payments & subscriptions.
Select Budget & history and find your order.
Tap on Report a problem.
Choose "I want to request a refund" and add a message like, "This subscription renewed without notice."
If you purchased through Roku:
Access your Roku device and navigate to the home screen.
Select Streaming Channels and then go to Your Channels.
Highlight the Coach House Books channel and press the * button on your remote.
Select Manage subscription.
Choose Cancel subscription and confirm.
Visit the Roku support page in a web browser.
Login using your Roku account credentials.
Find the section for Billing and Refund Requests.
Submit a refund request mentioning that the subscription renewed without notice.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Coach House Books for Refund
Script
Copy
Subject: Refund Request – Coach House Books Account [Your Email]
Dear Coach House Books Team,
I hope this message finds you well.
I would like to bring to your attention a billing situation regarding my account: [describe reason].
As a result, I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm the status of this request within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting approval.
Your refund is being processed. Please allow 1-2 business days for an update.
Processing
The refund is currently being processed by our finance team.
Your refund is on track and should be completed within 3-5 business days.
Refunded
The refund has been successfully processed and the amount refunded to your original method of payment.
Check your payment method or bank account for the refunded amount, typically within 5-10 business days.
Partially Refunded
A portion of your order has been refunded, either due to a return or an error.
You will see a partial refund on your statement based on the items returned.
Completed
The refund process is complete and your funds have been returned.
You have received your full refund. Thank you for your patience!
Canceled
The refund request has been canceled, usually at your request.
Your original order remains intact, and you are still eligible for customer support if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Coach House Books, customers may occasionally encounter situations that lead to successful refunds. Here are some realistic scenarios where users claimed refunds effectively:
Shipping Delay: A customer ordered a limited edition book that was intended as a gift. Unfortunately, the shipment experienced an unexpected delay. After reaching out to Coach House Books, they were able to obtain a refund for the shipping costs incurred, acknowledging the inconvenience.
Damaged Item: After receiving a copy of a newly released novel, a customer noticed it had a damaged cover. They contacted customer service with photos of the condition, and Coach House Books promptly issued a refund for the book, ensuring customer satisfaction.
Order Cancellation: A user realized they had ordered the wrong title and contacted support to cancel the order before it shipped. The cancellation was processed effectively, and a full refund was issued, allowing the customer to place a new order for the correct book without any hassle.
Subscription Misunderstanding: A long-time subscriber to Coach House Books’ newsletter believed they were still enrolled in a quarterly book delivery service. Upon being informed that their subscription had lapsed, they were able to confirm their previous payment details and received a refund for the mistakenly assumed transaction, leading to a seamless reactivation of their subscription.
The Easiest Way to Get a Coach House Books Refund
If you're frustrated trying to get a refund from Coach House Books—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Coach House Books can ensure you're always in the loop about your order adjustments. With tailored updates and convenient tools, you can stay informed about your refund progress without any hassle.
Check Your Email: After a refund request is processed, you will receive an email confirmation detailing the refund amount and the expected timeline. Be sure to check your spam folder if you do not see it in your inbox.
Use Your Account Dashboard: Log into your account on chbooks.com and navigate to the 'Order History' section. Here, you can view the status of your refunds, including whether they are pending or completed.
Order History Section: In your Order History, click on the specific order to see more details. This section provides information about the refund amount and any notes regarding the processing time.
Mobile App Notifications: If you have the Coach House Books mobile app, enable notifications. You may receive real-time updates on your refund status directly through the app.
Contact Customer Service: If you have any questions or discrepancies regarding your refund, you can reach out to Coach House Books' customer service team via email or the contact form on the website for quick assistance.
FAQ
Refunds for subscriptions are typically not available if a cancellation is made after the renewal date. We recommend reviewing our cancellation policy for guidance on managing your subscription. For specific situations or inquiries, please feel free to reach out to our customer service team for assistance.
Refund processing times can vary depending on the payment method used. Typically, it may take between 5 to 10 business days for the refund to be reflected in your account after it has been processed by Coach House Books.
If you see a charge but do not have an active subscription, please check your account for any recent activity or purchases. If you still have questions, contact our customer support team with your details for assistance in resolving the matter.
If you are unable to secure a refund directly from Coach House Books, consider reaching out to customer service again for further assistance. You can also inquire about escalating your request within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and previous communication may provide clarity on your situation.
If Coach House Books is unable to issue a refund, you may want to thoroughly review their refund policy to ensure all criteria have been met. Additionally, consider reaching out to their customer support team again for clarification or to discuss your situation further. It can also be helpful to double-check your account details for any necessary information.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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